London Lawn Turf Avis 

We were able to collect our turf on the appointed day without any issues. The turf was of very good quality and was freshly cut. The staff at the Sevenoaks depot were friendly and helpful.

5.5 tonnes of bagged topsoil delivered slightly earlier than billed. Driver - Delford - was lovely and placed pallets exactly where I wanted.
Two things which could improve the experience - both fantasies really:
1) have some means of craning materials over terraced houses - lugging that much topsoil through the house is back-breaking
2) have some facility for taking the empty pallets away again. They're a complete nuisance once they've done their job.

Terrible customer service. Emailed my complaint to the company and was ignored so ended up having to call. They managed to find my email within in seconds so not sure why no one bothered replying. The lawn I was sold was half dead but also apparently my fault because I didn’t “water is properly” even though you can clearly see the dead patches are strategically positioned on the ends of the roll. They also state on there website that they sell “high quality” and “lowest rate” however the quality is rubbish and it took me less than five minutes to find a company that sells the rolls cheaper.

Wow! What an amazing company you are!! So competitively priced, such high quality products and so efficient. The communication was first class and such an easy customer experience. If you're considering who to use for your new lawn you don't need to go anywhere else. This is the best company for you to use.

The 28 rolls of turf arrived dry. They were laid on a fine tilf/no weeds and after three weeks of watering each night have many patches where turf not growing. As I had not ordered enough, I sourced new turf from another supplier that is now thick, luxuriant and thriving in stark contrast.

Excellent quality, very fresh, well cut with consistent measurements. Great service, I did not need to load my 10 rolls, very helpful staff did that for me when collecting! Thank you. Now I'm watering and waiting for the result.

Were due to deliver on Thursday and then they changed the delivery date to Friday due to sick driver. They advised that it'll come on Friday morning, despite calling them in the morning where they said that they can't promise a morning delivery and it'll come when it comes the delivery never turned up. In fact I had to call at 4:30 to find out their driver had been stuck in traffic and there were problems with the delivery. Asked for a refund and let my credit company know because I don't believe they will process it. I have been left out of pocket as I'd hired labourers for the job. Cowboy company bad customer service.. AVOID!

Previous turf delivered via Rolawn has been good in itself except 1 roll which was patchy/thin.

1 star review is due to waiting in all day and taking a day off work to not be made aware at all that the vehicle had broken down and delivery was pushed back to the next day! Had to call multiple times to find out this information instead of be told.

Great company. Easy to order,pay and collect.

Exactly what I wanted when I wanted it

Great service and product and communicated delivery very well

Easy to order, easy to collect, the staff member I spoke to was very helpful and the grass itself is very good

Extremely knowledgeable people; Dan can talk turf all day long. They are also very friendly and helpful. All round a five star I'd say.

Good product,

The driver, he was so helpful.

Great service, great turf, competitive price, happy customer 😊

Quick and simple online ordering. The guy at the Morden / Mitcham branch was polite, friendly and helpful. The turf is good quality. This is the second time I have used London Lawn Turf and would definitely recommend them.

I was going to be away when the turf and top soil were to be delivered. I stipulated that it was to be delivered in the morning. My gardener had to wait until it arrived at 15.30, 3 hours late. I have photo, of the topsoil, balanced on top of 18 square.metres of turf which is damaged. I went to the office in Bagshot to complain, nobody was interested. As I walked out of the door, someone shouted "sorry!" Nobody answers the phone, they didn't ask who I was, or where the stuff had been delivered to. Order number, nothing.

Great turf and delivery service

Delivered considerately even though we were not there to accept delivery and explain where we wanted it. Great products, great delivery, great service