London Northwestern Railway Avis 

The worst train service I’ve ever experienced. No working toilets (on two separate trains). No shop. No 1st class. Horrendous and blinding fluorescent lighting. No tables. No tray on the back of the chair. Would honestly prefer not to travel than ever travel with this company again.

Joke!

Lost my bag and i have been running like cat and mouse for an update - all they told me to go on missingx!

my bag was abandoned on a carriage that was going straight to the depot!!
where is my bag!!!

In regards to the service I regularly get from Lichfield Trent Valley to London Euston and vice versa. It's extremely rare you get a service with working toilets. It's the 3rd time this month alone I have been on a service which had 1 or no working toilets. Air conditioning is patchy as is the WIFI. The service is often late and can be extremely overcrowded at times. Considering all this makes me question ticket prices. My only advice to others is to buy an advance ticket. This company DOES NOT care about your comfort or your schedule and have and will cancel trains last minute.Proceed with caution. If you can afford extra, I'd go Avanti.

This line is subject to constant cancellations and delays, which I understand may at times be out of the hands of London Northwestern. However, their treatment of customers suffering from these delays and cancellations is abysmal.

Hundreds of us were left stranded in Northampton and the company made no effort to put on a rail replacement bus. Instead, it was suggested we make our own way to a train station in a different town 12 miles away AT OUR OWN EXPENSE. The taxi was more expensive than the train journey itself.

I’ve used this service for years. So glad I don’t need to use this service everyday know. Using 4 carriages at peak times is completely inadequate. Expecting commuters to standing for their entire journey is ridiculous and unfair. Please provide a usable service with sufficient carriages.

The delay repay scheme is a complete scam and waste of time. I submitted an appeal for a train that was cancelled and then another train delayed by 17 minutes when I was trying to get home from London to tring with my young son back in July. I have waited this long to have my first application for compensation rejected telling me the train wasn’t delayed by 15 minutes so I appealed and heard nothing until yesterday, 2 and a half months later and I am compensated just £3.33 with no explanation as to where this sum comes from. My ticket for my son and I cost £27.60 so where has this pathetic figure come from? There is no way to appeal this on the ‘check my journey’ page and no way of contacting the delay repay team. Total sham and waste of time.

Utterly shocking service. Give no respect to commuters and seem to target them with fare increases and reduced commuter services. If you can use another form of transport I would urge you to do so. Please feel for us poor souls who have no other options.

Absolutely average service. I usually travel extremely early or in the middle of the day so almost never have crowding issues, except one time during January in which the train was yes ridiculously overcrowded.
However, the London-Coventry trains are fast and very cheap. Maybe the folding seats are just this bad, but these seats are almost as bad as Avanti's refurbished seats. Much worse than Thameslink's

The worst service EVER! No bus replacement! Very poor service! No bus durring the strike!

If you just want to get to your destination they're fine, if you want to get to your destination feeling relaxed and not aching from awful seating they're terrible.

the morning service terrible.

they cancelled the 06;35 from bushey to london euston , added a 07:04 then made the 06:49 a four carriage.

so far from adding servicces they have taken them away

the morning trains start at 06:20... often standing - 06:49 always standing unless you are first on - 07:04 - always standing unless you are first on.

its the worst of all lines and providers i have used

Not sure if it is their fault or the whole British train system though

Yet another over crowded train, standing up for an hour

Extremely POOR SERVUCE. MIST IF TRAINS ARE DEKAYED, CABCELKED, ALWAYS STAFF OR CREW SHORTAGES. CUSTOMERS FACING LOT IF PROBLEMS FOR TICKET BOOTHS CLOSING.

Utterly pathetic. Delayed, expensive, avoid at all costs. I cannot stress how bad this company is. If you can find another way into London then please do.

Absolutely pathetic service on most occasions. Why would you schedule a train service without having the adequate number of staff? Someone please explain this? Disgrace.

Booked day return journey with LNW from Euston to Kidsgrove. 8.46am cancelled, had to travel Avanti then taxi. On return journey,15.32 connection from Stafford cancelled. Again, had to travel Avanti. Thanks, LNW. Do you ever run any trains??

We're pensioners and watching our pennies. When my husband needed to get to London on 2nd August he booked his return train trip on 17th May. At that time he only had to pay £24.15 using his pass. With less than a week to travel he got an email stating the train had been cancelled. For the benefit of them cancelling the service they charged him a £10 admin fee and requested the tickets, which we'd had to collect from our local station, be returned by recorded delivery for the refund to be made. So, not only did they charge us £10 for their inability to provide the service they'd been paid for, they also expected us to fork out another £2.25 for recorded delivery. On top of this the replacement ticket was £30.20 - £6.05 more then the original price. Total extra to pay for their inefficiency £18.30!!!
What an absolute shambles, my husband has sent a complaint using their online service, and had a response saying they will respond in due course. I'm not holding my breath!!!
Unfortunately I can't write a review without giving a star rating - believe me they're not worth anything on this occasion.

Travelled for 2+ hours in a boiling train carriage. It was cooler outside and everyone would gasp for air whenever the doors opened at a stop. I can't believe they get away with running services like this, passengers were passing out. It wasn't until the final 5 minutes that a conductor came into the carriage and informed everyone that there are carriages with functioning air conditioning further down. Too late then. It was horrible, hot air being pumped into the carriage. No helpful announcements or apologies about the state of the train, the managers/owners of this train company are a disgrace

God help us!!

Strikes due to pay and conditions for staff. What about conditions for paying customers that end up on overcrowded trains with barely room to even stand.
Conductors apology saying sorry this train should have been 8 carriages but it’s 4 - peak time out of Euston!! Not his fault but REALLY!!
Clearly overstretched their service to sell more tickets and can’t cope!
3rd world countries have a better service.