Went into the shop today to have a look at a couple of the BMW Models. I have never witnessed poor customer service like it. We were ignored for 30 mins even though there were multiple salesmen walk... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementBede Rd, Radial Park, ST4 4GU Stoke-on-Trent, Stoke-on-Trent, GB
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Lisez les avis des autres
What a refreshing experience. Aaron Bates is an honest, fair, professional in his field. This experience from start to finish was dealt with at the highest level I’ve ever experienced when buying a c... Voir plus
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Aaron Bates and his managers at Lookers worked really hard for my business, and were a pleasure to deal with. We travelled 3 hours to collect the car because our local dealer couldn't be bothered, and... Voir plus
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We bought yet another new car from Lookers BMW at Stoke on Trent, Jordan Swindles dealt with us and I can honestly say he was absolutely amazing with us. He was polite, patient , knew exactly his job... Voir plus
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À propos de l'entreprise
- Concessionnaire de véhicules à moteur
- Concessionnaire automobile
- Garage automobile
- Concessionnaire de poids lourds
- Vendeur de voitures d'occasion
- Concessionnaire de poids lourds d'occasion
Écrit par l'entreprise
We stock a wide range of new, nearly new and approved used BMW vehicles from our dealerships in Stafford and Stoke on Trent. Our team are as passionate about BMW's as our customers so you can be confident that you are dealing with knowledgeable and passionate BMW advocates. Contact us today to view our award-winning range of BMW models and the diverse services we provide. Browse our website for more information or telephone us on: Knights BMW North Staffordshire 0344 659 3983 Knights BMW North Staffordshire is a trading name of Lookers Motor Group Limited.
Écrit par l'entreprise
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Coordonnées de contact
Bede Rd, Radial Park, ST4 4GU, Stoke-on-Trent, Stoke-on-Trent, Royaume-Uni
- 01782 572100
4,5
Excellent
225 avis
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Went into the shop today to have a look…
Went into the shop today to have a look at a couple of the BMW Models.
I have never witnessed poor customer service like it. We were ignored for 30 mins even though there were multiple salesmen walking around aimlessly.
I will never step foot again in this shop.
1 mars 2026
Avis spontané
Réponse : Lookers - BMW North Staffordshire
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
Hi Adam, We are committed to improving our processes. If you would like to share more details and raise a complaint, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide information on how you can raise different types of complaints and how we will manage them.
Thank you, Lookers Motor Group
Lookers Stafford
I emailed the complaints department directly regarding the service department at Lookers BMW Stafford before posting on here.
They replied with their stock answer thanking me for my comment and asking me to contact their "customer services" so they can improve their services.
They deleted my email without reading it and then posted their stock reply of thank you for contacting them and giving them the opportunity to investigate your grievance and giving them the opportunity to improve their service.
Well in my experience this is a total lie and rubbish.
I emailed them directly with the case number they had previously supplied and they have chosen to ignore it.
No wonder the service department chose to ignore my requests as they know the "Customer Services" will also ignore you.
14 février 2026
Avis spontané
Réponse : Lookers - BMW North Staffordshire
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide information on how you can raise different types of complaints and how we will manage them.
Thank you, *Lookers Motor Group*
Don’t want to sell cars
Visited the showroom in Stoke and spent around 30 minutes looking for a used X5. Was interested in discussing two cars in particular but not one member of staff bothered to even acknowledge my presence so I walked out. Clearly not interested in selling cars. Oh well.
12 février 2026
Avis spontané
Réponse : Lookers - BMW North Staffordshire
We appreciate you taking the time to share your experience. We are sorry to hear that you were not acknowledged during your visit. We will address this internally to improve our customer service.
Awful only care about money poor poor…
Awful only care about money poor poor service
22 janvier 2026
Avis spontané
Réponse : Lookers - BMW North Staffordshire
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint about the vehicle, service and/or aftersales either before or after the sale, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide more information on how we manage complaints.
Thank you, Lookers Motor Group
Mercedes held my car
Could not pick up the car after the service becauseof illness and Lookers gladly kept the car in their compound for 4 days. Service seems to have been done to typical Mercedes standard and car came back in good order. Only downside was the lack of a video that has been given before talking you thru all of the issues - good or bad
9 décembre 2025
Avis spontané
Réponse : Lookers - BMW North Staffordshire
Hi John , We appreciate your feedback. We're happy the service met Mercedes standards and your car was in good order. We regret not providing a video consultation and any inconvenience caused by storing your car for four days. We'll review our processes.
Kind regards
Lookers Customer Service & Resolution Team
Réponse : Lookers - BMW North Staffordshire
Richard, we are so happy to read such a great review about Lookers Head Office! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Lookers customer service & resolution team
Appointment went very smoothly
Appointment went very smoothly, I was kept informed during the day about the cars progress
11 novembre 2025
Avis spontané
Réponse : Lookers - BMW North Staffordshire
Hi, your satisfaction is our top priority. Please don't hesitate to reach out if there's anything additional we can do for you. - Lookers customer service & resolution team
Everything on time and very helpfull…
Everything on time and very helpfull staff
11 novembre 2025
Avis spontané
Réponse : Lookers - BMW North Staffordshire
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Lookers customer service & resolution team
The service was finished within the…Engine oil service
The service was finished within the estimated time and the car returned in a clean condition.
10 novembre 2025
Avis spontané
Réponse : Lookers - BMW North Staffordshire
To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Excellent efficient service
Well organised service. Impressive service from booking, updates and collection.
7 novembre 2025
Avis spontané
Réponse : Lookers - BMW North Staffordshire
Hi Sarveson, We appreciate you taking the time to leave this review. We are so happy to hear our service was well organised with impressive updates.
Kind regards
Lookers Customer Service & Resolution Team
What a refreshing experience
What a refreshing experience. Aaron Bates is an honest, fair, professional in his field. This experience from start to finish was dealt with at the highest level I’ve ever experienced when buying a car. Aaron was consultative and knowledgeable , which shows that he is very good at his job. Never pushy, just respectful which made the process easy. The small details all
Count when making such a big purchases. Aaron is a key asset to bmw and lookers. Kid regards Greg
9 novembre 2025
Avis spontané
Réponse : Lookers - BMW North Staffordshire
Hi Greg, We're happy to hear that you had a refreshing experience. We appreciate your kind words regarding the high level of service you received. It's great to know that our team member's knowledge and respectful approach made the process easy for you. Thank you for your feedback.
Kind regards
Lookers Customer Service & Resolution Team
No hesitation returning to Lookers Stoke-On-Trent
We had no hesitation returning to Lookers Stoke-On-Trent to purchase our new car, we have been given excellent service throughout the process by the sales team and particularly by Jack and Callum,we are very pleased with our new 2 series and the preparation for the collection and delivery of the car, excellent service all round from Lookers
4 novembre 2025
Avis spontané
Réponse : Lookers - BMW North Staffordshire
Hi John, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Lookers customer service & resolution team
Car was not ready when they said it…
Car was not ready when they said it would be - dropped of at 8.30am and by 4.30pm they still had not done the MOT, in my booking it said the vehicle was scheduled to be MOT'd at 10.30am and i would be contacted at the very latest by 4pm, I appreciate they are busy but they could have let me know by, lets say 2pm, that it wasn't going to be done before 6pm ! Lady on the service desk was extremely helpful though and managed to sort me a courtesy vehicle out, so top marks to your service staff.
5 novembre 2025
Avis spontané
Réponse : Lookers - BMW North Staffordshire
Hi Steven, We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We're disappointed to hear of the negative experience you had at our location. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you. Thank you for taking the time to get in contact with us.
Kind regards
Lookers Customer Service & Resolution Team
Seamless process.
Seamless process.
Easy drop box system to drop car off, good communication and ready for requested time.
6 novembre 2025
Avis spontané
Réponse : Lookers - BMW North Staffordshire
Hi William, We're happy to hear that you found the process seamless and convenient. Thank you for your positive feedback regarding our communication and efficient service!
Kind regards
Lookers Customer Service & Resolution Team
Réponse : Lookers - BMW North Staffordshire
Robin, we really appreciate your positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
- Lookers customer service & resolution team
Friendly and Helpful service
Friendly and Helpful service. Good knowledge of cars and service needs.
3 novembre 2025
Avis spontané
Réponse : Lookers - BMW North Staffordshire
Hello, reviews like this give us motivation and help us ensure we provide high-quality care. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
- Lookers customer service & resolution team
Recall experience
Welcoming and friendly service. Offered my car wash and vacuum which I did not except. Job was done quick and got my car back within a few hours. ☺️
30 octobre 2025
Avis spontané
Réponse : Lookers - BMW North Staffordshire
Hi Sian, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Lookers customer service & resolution team
The service staff were fantastic.
I dropped my car off last Friday morning for a service and re-call work, the Staff dealing with the servicing were incredibly helpful, especially when my car had to be booked in for a 2nd date to have re-call work done, they went above and beyond, thank you.
31 octobre 2025
Avis spontané
Réponse : Lookers - BMW North Staffordshire
Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Lookers customer service & resolution team
Excellent service!
Excellent service throughout the whole process of purchasing my new BMW. Aaron dealt with my needs & helped me with my various choices available. Would highly recommend!
29 octobre 2025
Avis spontané
Réponse : Lookers - BMW North Staffordshire
We appreciate you sharing your positive experience. We're happy to hear that our team met your needs and helped you with your choices. Thank you for the recommendation!
Kind regards
Lookers Customer Service & Resolution Team
The service from start to finish was…
The service from start to finish was smooth. Kept informed and great customer service. Very well looked after by the staff
31 octobre 2025
Avis spontané
Réponse : Lookers - BMW North Staffordshire
Hi Andy, We appreciate you taking the time to leave this review. We're happy to hear that the service was smooth and you were well looked after with great customer service.
Kind regards
Lookers Customer Service & Resolution Team
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