Andy was an absolute star from start to finish. Everything was explained and prioritised to fit my needs and I was made to feel welcomed and comfortable whilst I waited. I was able to work whilst I wa... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement3a Saint Marys Way, SK1 4AW Stockport, Stockport, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Liked: online booking, online form with MOT results and ability to approve fixes, got resolved on same day. Disliked: telephone for services just rings out.. no ability to leave voicemail or know... Voir plus
L'entreprise a répondu
Absolutely wonderful experience from start to finish.We were well looked after and kept fully informed from start to finish on our purchase of a vehicle.We were welcomed by Christie who kept us up to... Voir plus
L'entreprise a répondu
Yes the car was serviced as under my service plan so ok on a basic level. The “ Computer says No” response when asked to spend 2 minutes checking vital child locks work correctly was typical main deal... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire de véhicules à moteur
- Concessionnaire automobile
- Garage automobile
- Concessionnaire de poids lourds
- Vendeur de voitures d'occasion
- Concessionnaire de poids lourds d'occasion
Écrit par l'entreprise
Lookers CUPRA is proud to serve as an authorised dealership partner. At each of our modern and welcoming showrooms you can browse our comprehensive range of new and approved used CUPRA vehicles. Our attentive and knowledgeable staff will help you to understand the benefits of each model and how they can best meet your requirements.
Écrit par l'entreprise
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Coordonnées de contact
3a Saint Marys Way, SK1 4AW, Stockport, Stockport, Royaume-Uni
- 0161 717 0478
4,2
Bien
194 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
I was treated with respect
I was treated with respect, and kept informed throughout the process of exchanging my previous vehicle to collecting my new vehicle.
18 mars 2026
Avis spontané
Réponse : Lookers - CUPRA Stockport
We appreciate you taking the time to leave us this feedback! We're happy to hear that you were treated with respect and kept informed during the exchange.
Good service throughout the sales…
Good service throughout the sales process.
12 mars 2026
Avis spontané
Réponse : Lookers - CUPRA Stockport
We appreciate you sharing your positive experience with our sales process. We are happy you found our service good.
The motobility agent was so helpful
The motobility agent was so helpful, polite, very informative and made it a brilliant experience to purchase a new car nothing too much trouble for her
6 mars 2026
Avis spontané
Réponse : Lookers - CUPRA Stockport
Hi Kathleen, We're delighted to hear that our agent was so helpful and informative! We appreciate your kind words and are glad you had a brilliant experience purchasing your new car.
Thank you, Lookers Motor Group
Everything the staff thd service
4 mars 2026
Avis spontané
Réponse : Lookers - CUPRA Stockport
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
- Lookers customer service & resolution team
Highly recommend
Andy was an absolute star from start to finish. Everything was explained and prioritised to fit my needs and I was made to feel welcomed and comfortable whilst I waited. I was able to work whilst I waited and was well looked after with coffee and biscuits. All the staff around were dead nice, chatty and friendly. Couldn't recommend Andy and the team at Skoda Stockport more highly. Thank you
2 mars 2026
Avis spontané
Réponse : Lookers - CUPRA Stockport
We're happy to hear that you had such a positive experience! It's great to know that everything was explained clearly and prioritized to meet your needs, and that you felt welcomed and comfortable. We appreciate your high recommendation!
Had a MOT
Had a MOT. No issues. Friendly welcoming staff. Great job. Thanks
28 février 2026
Avis spontané
Réponse : Lookers - CUPRA Stockport
Thank you for choosing us for your MOT! Our team strives to provide a seamless and friendly experience for our customers. We're thrilled to hear we did a great job and appreciate your feedback. #happycustomers #greatservice
Took my car for a service.told them…
Took my car for a service.told them when I dropped car off there were 2 problems with the car from a previous service with them.Did they get fixed no because they don’t seem to be interested in extra work.What is the use in having a service done on my car in the first place when they don,t sort out the 2 problem I had. Sorry you have lost my faith in your dealership now.
23 février 2026
Avis spontané
Réponse : Lookers - CUPRA Stockport
Hello, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. If you would like to share more details and raise a complaint about the vehicle, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide more information on how we manage complaints.
- Lookers customer service & resolution team
Just satisfactory
Every thing was pretty good from beginning to end. A few points to mention however big or small. I always go back to seat for my services etc, and recently bought a car from them. It was a bit annoying to pay the amount for break fluid on a car we only picked up on collection about six months ago. The break fluid should of been checked or done not gone down in nearly six months having newest car. Plus a proper wash inside could of been done rather than just a hoover. To me its a minor thing but it seemed a rush job. On the whole it was just satisfactory.
26 février 2026
Avis spontané
Réponse : Lookers - CUPRA Stockport
Hi Jayne, We appreciate your custom and always aim to provide our customers with great service.
We are committed to improving our processes and would love to hear more about your experience. If you would like to share more details and feedback about your experience, or if there are any suggestions you may wish to raise that could help us improve our service, you can do so by visiting our website - https://www.lookers.co.uk/complaints - and by completing our online form using the following link - Customer Feedback Survey.
Thank you, Lookers Motor Group
Service review
First time in a lot of years Volvo have done a fabulous job on my service. All went smoothly and the previous issues resolved in a very satisfactory manner. Hope the service continues to be good.
26 février 2026
Avis spontané
Réponse : Lookers - CUPRA Stockport
Hi Alex, We're happy to hear that your service experience was fabulous and that the issues were resolved to your satisfaction. We appreciate your positive feedback and hope our service continues to meet your expectations.
Thank you, Lookers Motor Group
On arrival
On arrival, I was attended to straight away by a lovely lady from the service team, very polite and friendly and kept me informed throughout the day about progress of my vehicle.
24 février 2026
Avis spontané
Réponse : Lookers - CUPRA Stockport
We appreciate you sharing your positive experience! We're happy to hear that you were promptly attended to and kept informed about your vehicle's service progress.
Réponse : Lookers - CUPRA Stockport
We appreciate you sharing; we are happy you were satisfied with our excellent service, as always. Thank you!
MOT due but only booked in for a service
Booked my SEAT Arona in for its second service and I presumed first Mot. After trying to find a car parking space amongst the atrocious parking situation at the Stockport SEAT garage, I was advised that my car was only booked in for a service. The MOT was due in 11 days, I presumed it was also booked in for a MOT. Apparently they couldn’t fit the MOT in until 5pm the same day. Given that we had travelled 25 miles for the service (due to more local branches being closed) and it was 10am, we didn’t want to have to stay 25 miles away from home for an extra 3 hours. We were told the service would be complete at 4pm. We had already arranged what to do with our 6 hour wait in Stockport, but there was no way we could wait another 3 hours.
23 février 2026
Avis spontané
Réponse : Lookers - CUPRA Stockport
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide information on how you can raise different types of complaints and how we will manage them.
Thank you, *Lookers Motor Group*
still awaiting contact
still awaiting contact. Your reply stated you would make contact "with in 14 days"
Is this a true reflection of your customer service?
Already raised a complaint!! The Reply to my review.. raise a complaint... VERY VERY POOR
And still NO contact! (monday23rd Feb)
29 janvier 2026
Avis spontané
Réponse : Lookers - CUPRA Stockport
Thank you for bringing this to our attention. We apologize for the delay in reaching out to you and assure you that we are committed to providing prompt and attentive customer service. We will be in touch with you within 24 hours to address your concerns.
Réponse : Lookers - CUPRA Stockport
Hi Danielle, We appreciate you sharing your feedback, we look forward to see you in the future.
Thank you, Lookers Motor Group
The sales team couldn't do enough for…
The sales team couldn't do enough for me very professional
10 février 2026
Avis spontané
Réponse : Lookers - CUPRA Stockport
We appreciate you taking the time to share your positive experience. We're happy to hear that our sales team was very professional.
Not upto expectations
Garage currently being refurbished but despite that mediocre service and no car wash?? You should contact independent Car wash services nearby and get the cars cleaned inside and out as one expects on all Reputable garages following a major service! Disappointing!
4 février 2026
Avis spontané
Réponse : Lookers - CUPRA Stockport
We appreciate your custom and always aim to provide our customers with great service.
We are committed to improving our processes and would love to hear more about your experience. If you would like to share more details and feedback about your experience, or if there are any suggestions you may wish to raise that could help us improve our service, you can do so by visiting our website - https://www.lookers.co.uk/complaints - and by completing our online form using the following link - Customer Feedback Survey.
Thank you, *Lookers Motor Group*
Best car purchase ever
James was really helpful and took the time to go through all of the options before we settled on the car we wanted.
James then kept in touch to keep us updated on the progress of the car which lead to a smooth handover. It’s was the best experience we have had when buying a car.
22 janvier 2026
Avis spontané
Réponse : Lookers - CUPRA Stockport
Hello Sian, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Lookers customer service & resolution team
Electric drive malfunction
Electric drive malfunction. Car is under warranty. Has been checked and needs repair at Specialist centre. Week on after number of phone calls and emails not one seems to bother to update me with the next steps. Stockport branch fobbing me off.
21 janvier 2026
Avis spontané
Réponse : Lookers - CUPRA Stockport
Hi, we regret to hear that you had this experience with us. Please reach out to us at website - https://www.lookers.co.uk/complaints. when you have an opportunity, and we will be more than happy to try and turn your experience around.
Excellent customer service as always
Really friendly and helpful staff at the branch
30 janvier 2026
Avis spontané
Réponse : Lookers - CUPRA Stockport
We appreciate you sharing; we are happy to hear that you found our branch staff friendly and helpful during your visit.
Thank you, Lookers Motor Group
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