Went in looking for somthing newer Jessica helped me upgrade to a new car, could not do enough for me, service was fantastic. All the staff are great at this car dealership and have always worked hard... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement6 Benfield Road, NE6 5XA Newcastle upon Tyne, Newcastle upon Tyne, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Paul is friendly & helpful - kept me informed on status of my new car - made sure I had a good deal & given all information to make my decision.
L'entreprise a répondu
Greeted with a smile smart proffesional look to the salesroom, but dealt with perfectly by Michael when buying my Dacia Sandero Expressions, after my last one was Totaled and appreciated his help. Th... Voir plus
L'entreprise a répondu
Just bought a used Dacia Sandero Stepway from Lookers. Whole experience was excellent. Michael Hunton guided me through process and explained everything clearly and professionally. Picked up car this... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire de véhicules à moteur
- Concessionnaire automobile
- Garage automobile
- Concessionnaire de poids lourds
- Vendeur de voitures d'occasion
- Concessionnaire de poids lourds d'occasion
À propos de Lookers - Dacia Newcastle
Écrit par l'entreprise
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Écrit par l'entreprise
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Coordonnées de contact
6 Benfield Road, NE6 5XA, Newcastle upon Tyne, Newcastle upon Tyne, Royaume-Uni
- 0191 275 5463
4,7
Excellent
65 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Paul is friendly & helpful
Paul is friendly & helpful - kept me informed on status of my new car - made sure I had a good deal & given all information to make my decision.
14 mars 2026
Avis spontané
Réponse : Lookers - Dacia Newcastle
We appreciate you sharing your positive experience! We're happy to hear that our team member was friendly and helpful, kept you informed, and ensured you had a good deal.
Went in looking for somthing newer…
Went in looking for somthing newer Jessica helped me upgrade to a new car, could not do enough for me, service was fantastic. All the staff are great at this car dealership and have always worked hard to retain me as a returning customer.
14 mars 2026
Avis spontané
Réponse : Lookers - Dacia Newcastle
Sam, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. If you have any further questions, please don't hesitate to reach out!
- Lookers customer service & resolution team
Greeted with a smile smart proffesional…
Greeted with a smile smart proffesional look to the salesroom, but dealt with perfectly by Michael when buying my Dacia Sandero Expressions, after my last one was Totaled and appreciated his help. Thank you X Evans Halshaw customer.
26 février 2026
Avis spontané
Réponse : Lookers - Dacia Newcastle
We appreciate your feedback and are so glad to hear that you were perfectly assisted during the purchase of your Dacia Sandero Expressions. We are happy we could help you. Thank you!
Thank you Chris for getting me back on the road an sorting my car out
Chris for ford was helpful in getting me back on the road he make sure I understood what was going on with my car an I will become back when my mot date arrives
14 janvier 2026
Avis spontané
Réponse : Lookers - Dacia Newcastle
Hello Beryl, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
- Lookers customer service & resolution team.
Very helpful
Very helpful and arranged a maintenance package which is very reasonably priced.
26 novembre 2025
Avis spontané
Réponse : Lookers - Dacia Newcastle
We're happy to hear that our maintenance package met your needs and expectations. Thank you for your positive feedback and for choosing us!
Excellent service - thanks
Excellent service from very helpful, knowledgeable and polite staff. Would highly recommend.
6 novembre 2025
Avis spontané
Réponse : Lookers - Dacia Newcastle
Gary, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. Thanks for the recommendation, and have an amazing day!
- Lookers customer service & resolution team
We recently purchased our first Dacia
We recently purchased our first Dacia, choosing the Bigster, and we are absolutely delighted with both the car and the exceptional service we received. From the very beginning, Fay Coleman went above and beyond to make the entire process seamless. She took the time to answer all of our questions, explained each step with clarity, and kept in touch right through to the day we collected our vehicle.
Fay’s professionalism, attention to detail, and genuine care turned what can sometimes be a lengthy, drawn-out process into an enjoyable experience. She made us feel supported and confident throughout, and her friendly, approachable manner was a real breath of fresh air.
We would be more than happy to do business with Fay again in the future and would highly recommend her to anyone considering buying a car from lookers in Newcastle.
30 septembre 2025
Avis spontané
Réponse : Lookers - Dacia Newcastle
Hi Christine, thank you for your kind review; we are happy to pass along your comments to the team here at Lookers Head Office! Please let us know if there is anything else we can do for you; we are more than happy to help!
Lookers customer service & resolution team
Craig and Neil were excellent
Craig and Neil were excellent and we drove away very happy customers.
12 septembre 2025
Avis spontané
Réponse : Lookers - Dacia Newcastle
We're happy to hear that you had an excellent experience. Thank you for letting us know we met your expectations!
Keeping in touch with developments
Keeping in touch with developments
Friendly.and informative.staff
8 septembre 2025
Avis spontané
Réponse : Lookers - Dacia Newcastle
Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
- Lookers customer service & resolution team
Kiren was just brilliant
Kiren was just brilliant, explained everything, everything he said he delivered, excellent service,
31 juillet 2025
Avis spontané
Réponse : Lookers - Dacia Newcastle
We appreciate you taking the time to leave us this review. We're so glad to hear that everything was clearly explained and delivered.
Totally satisfied.
Have used this company for many years and have always been totally satisfied. Service was carried out quickly.
17 juillet 2025
Avis spontané
Réponse : Lookers - Dacia Newcastle
We appreciate you taking the time to leave us this review. We're so glad to hear that you have always been totally satisfied and our service was quick!
Professional service throughout
Professional service throughout. The sales rep Michael Mountford explained all our options, and made our decision easy. Skoda provided the best service from all the manufacturers we visited.
30 juin 2025
Avis spontané
Réponse : Lookers - Dacia Newcastle
We appreciate you sharing your positive experience. We're happy to hear that our team explained all your options, made your decision easy, and provided the best service.
The experience from Renault was great
The experience from Renault was great
Sales team she was excellent even the
manager even came over to introduce himself
Jessica was brilliant was very knowledgeable on the car, went through every thing set the hole car up for me just had to drive it away
anyone thinking about buying a Renault then go no further than lookers Benfield road
Thank you so much
Aj
20 juin 2025
Avis spontané
Réponse : Lookers - Dacia Newcastle
We're happy to hear that you had a great experience. It's wonderful that the sales team was excellent and that you found the information helpful. We appreciate your recommendation and thank you for your positive feedback.
Prompt and efficient service
Prompt and efficient service. Particularly pleased that Lookers arranged for the transfer of our cherished number plate and applied for a tax refund for us on our trade in car. Previous dealers we have dealt with left us to do all this. Excellent!
20 juin 2025
Avis spontané
Réponse : Lookers - Dacia Newcastle
We appreciate you taking the time to share your feedback. We're happy to hear that you received prompt and efficient service and that you were particularly pleased with the transfer of your number plate and tax refund.
Disappointing
Well what can you really say about a £199 service except a complete rip off.
Car is 1 year old 4500miles all electric what did they actually do in the 42 minute it was in the workshop. Health check, pollen filter and a stamp in the book for the warranty.
14 juin 2025
Avis spontané
Réponse : Lookers - Dacia Newcastle
Hi Michael,
To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you
Kind regards
Lookers Customer Service & Resolution Team
Very helpful salesman
Very helpful salesman. Knowledgeable, polite, interesting and competent. Showroom was clean, tidy, airy and modern with refreshment area stocked with good coffee, tea and biscuits. Impressed.
13 juin 2025
Avis spontané
Réponse : Lookers - Dacia Newcastle
Hi Mrs Gunn, We're happy to hear that you found our salesman helpful and the showroom impressive. We appreciate your positive feedback regarding the knowledge, politeness, and competence you experienced.
Kind regards
Lookers Customer Service & Resolution Team
the whole experience was great
the whole experience was great. very nice team to deal with. very efficient, professional. & organised.
9 juin 2025
Avis spontané
Réponse : Lookers - Dacia Newcastle
We're happy to hear that your experience was great, and we appreciate your positive feedback regarding our team's efficiency and organization.
Réponse : Lookers - Dacia Newcastle
Hi Paulsued, We appreciate your feedback regarding your MOT. We are happy the process was straightforward for you during your visit.
Kind regards
Lookers Customer Service & Resolution Team
Réponse : Lookers - Dacia Newcastle
Hi Debbie, We appreciate you taking the time to share your experience with us. We're happy to hear our staff was helpful and communicative.
Kind regards
Lookers Customer Service & Resolution Team
Car collected from home and delivered…
Car collected from home and delivered back when ready
27 mai 2025
Avis spontané
Réponse : Lookers - Dacia Newcastle
We're happy to hear that you found our collection and delivery service helpful. Thank you for your positive feedback and for taking the time to share.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.