As always the staff were helpful and polite when my car went in for a routine service. Although my car requires some work doing I was given time to think about it before booking it back in. I was kept... Voir plus
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Lisez les avis des autres
I had a great experience, Steve was extremely helpful, answered all my questions, and followed up on everything he said he would. Five star service and came away with a new vehicle and a very happy cu... Voir plus
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Totally unprofessional , uncaring ,no communication and over priced charging of parts, charged £54 to charge the origional battery overnight as refused to pay £440 for new Ford Battery alone! Very rud... Voir plus
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I purchased a 2024 Ford Explorer EV, and the experience was smooth from start to finish. From the initial enquiry to the test drive and handover took about a week. Patryk was great to deal with—he kep... Voir plus
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À propos de l'entreprise
- Concessionnaire de véhicules à moteur
- Concessionnaire automobile
- Garage automobile
- Concessionnaire de poids lourds
- Vendeur de voitures d'occasion
- Concessionnaire de poids lourds d'occasion
À propos de Lookers - Ford Leeds
Écrit par l'entreprise
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Écrit par l'entreprise
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Coordonnées de contact
227 York Rd, LS9 7RY, Leeds, Leeds, Royaume-Uni
- 0113 200 9500
4,6
Excellent
206 avis
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My new car
My experience was great with Daniel very helpful will use lookers again in the future.
14 mars 2026
Avis spontané
Réponse : Lookers - Ford Leeds
Hi Glenn, thank you for your kind review; we are happy to pass along your comments to the team here at Lookers Head Office! Until the next time we meet, take care!
Lookers customer service & resolution team
As always the staff were helpful and…
As always the staff were helpful and polite when my car went in for a routine service. Although my car requires some work doing I was given time to think about it before booking it back in. I was kept informed throughout the day.
4 mars 2026
Avis spontané
Réponse : Lookers - Ford Leeds
Hi Susan, We appreciate your feedback! It's great to know our staff were helpful and polite during your car's service. We're glad you were kept informed and given time to consider the additional work.
Thank you, Lookers Motor Group
Excellent service as always
Excellent service as always. Kept informed at all stages of repair and costs detailed before work undertaken. Great customer service.
4 mars 2026
Avis spontané
Réponse : Lookers - Ford Leeds
Hi Angela, We appreciate you taking the time to leave us this fantastic review! We're so happy to hear that you were kept informed and that you experienced great customer service.
Thank you, Lookers Motor Group
Very professional very happy with…
Very professional very happy with service
6 mars 2026
Avis spontané
Réponse : Lookers - Ford Leeds
Hi ,We appreciate you sharing your positive experience; we are so happy you were pleased with our professional service.
Thank you, Lookers Motor Group
I have had a good experience with…
I have had a good experience with lookers car dealers company. The application process was straightforward, and the customer service was helpful. I am happy with the support I received and the way everything was handled.
27 février 2026
Avis spontané
Réponse : Lookers - Ford Leeds
Hi Chinomso, We appreciate you taking the time to share your feedback. We're happy to hear that the application process was straightforward and that our customer service was helpful. We're glad you are happy with the support you received.
Thank you, Lookers Motor Group
Satisfied Customer
I had a great experience, Steve was extremely helpful, answered all my questions, and followed up on everything he said he would. Five star service and came away with a new vehicle and a very happy customer. You recommend Steve highly
27 février 2026
Avis spontané
Réponse : Lookers - Ford Leeds
Thank you for the awesome review! We're thrilled to hear that Steve provided you with top-notch service and helped you find the perfect vehicle. We will be sure to pass along your kind words to him. Thank you for recommending Steve to others and for choosing our business. See you soon!
Yet again great service from the…
Yet again great service from the Lookers York rd team. Needed a urgent oil change service, got an appointment for the first day I was free and took the waiting option. Very friendly staff and the free drinks was a bonus.
24 février 2026
Avis spontané
Réponse : Lookers - Ford Leeds
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care! Lookers customer service & resolution team
Réponse : Lookers - Ford Leeds
Hi We appreciate your kind words regarding our service and staff. Thank you for your positive feedback! Thank you, Lookers Motor Group
Réponse : Lookers - Ford Leeds
We appreciate your feedback and are happy you get good service. We'll consider the cost!
Your Salesperson
Your Salesperson, Ms K Browne, is a credit to your company. The transaction was completed smoothly, professionally, and in a friendly manner.
6 février 2026
Avis spontané
Réponse : Lookers - Ford Leeds
We appreciate your positive feedback and are so glad to hear that your transaction was completed smoothly and professionally. Thank you for your kind words.
Totally unprofessional
Totally unprofessional , uncaring ,no communication and over priced charging of parts, charged £54 to charge the origional battery overnight as refused to pay £440 for new Ford Battery alone! Very rude mannerism of office staff when called for updates on car, Charged £1090.00 for 5hrs work on a car charging battery, took car further down road to another ford garage and charged 3rd of price for new battery!! Total rip off, no customer service,stay well away unless your a millionaire.
3 février 2026
Avis spontané
Réponse : Lookers - Ford Leeds
Hi Heather, We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide information on how you can raise different types of complaints and how we will manage them.
Thank you,
Lookers Motor Group
I purchased a 2024 Ford Explorer EV
I purchased a 2024 Ford Explorer EV, and the experience was smooth from start to finish. From the initial enquiry to the test drive and handover took about a week. Patryk was great to deal with—he kept me updated, double-checked all the details, and had the paperwork ready in advance.
31 janvier 2026
Avis spontané
Réponse : Lookers - Ford Leeds
Hi Anont, We appreciate you sharing your positive experience purchasing your 2024 Ford Explorer EV. We're glad to hear that the process was smooth and that you were pleased with the communication and attention to detail.
Thank you, Lookers Motor Group
I needed a new car quickly as mine…
I needed a new car quickly as mine needed some serious work doing.I looked online what to get and Lookers-Ford had 3 in stock.Although those 3 didn’t meet my standards they got me one in that did.They were very friendly and helpful with advice and I would use them again in the future.
31 janvier 2026
Avis spontané
Réponse : Lookers - Ford Leeds
We're happy to hear that we could help you find a car that met your standards quickly. We appreciate your positive feedback and are glad you found our team friendly and helpful. We look forward to assisting you again in the future.
Jake service manager and Gary the…
Jake service manager and Gary the technician went all out to sort my motorhome condensation problem absulutely great team.
31 janvier 2026
Avis spontané
Réponse : Lookers - Ford Leeds
Hi Gary, We're happy to hear that the team addressed your motorhome condensation issue effectively. We appreciate your positive feedback and are grateful for your recognition of their efforts.
Thank you, Lookers Motor Group
Excellent Service.
The used vehicle I had just purchased was taken to Lookers of Leeds.
They examined everything as requested.
Some issues were found but rather than just carry on with the authorised work, they put safety before profit and explained everything to me. The vehicle is awaiting return to the vendor. Cannot praise Jake and his team enough.
27 janvier 2026
Avis spontané
Réponse : Lookers - Ford Leeds
Hi Norman, thank you for taking the time to leave a review for us at Lookers Head Office. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Lookers customer service & resolution team
Very helpful staff.
I was given a full explanation and video of what was needed and what could be needed to be done soon. The MOT and service was done in about 2 1/2 hrs. Thank you.
22 janvier 2026
Avis spontané
Réponse : Lookers - Ford Leeds
Hi Helen, We're happy to hear that you found the explanations helpful and that the service was completed promptly. Thank you for your positive feedback; we appreciate it!
Thank you, Lookers Motor Group
Have used this branch for a number of…
Have used this branch for a number of years & they have always been helpful & got my vehicles in for servicing/mots as quick as possible on a while I wait service
16 janvier 2026
Avis spontané
Réponse : Lookers - Ford Leeds
Hi Diane, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day. Lookers customer service & resolution team
Monitoring of advisory comment made on MOT pass certificate
On 25.11,25, the date when my car passed it's MOT, I arranged to take it in again on 13.1.26 for an investigation of an advisory - Oil leak but not excessive in front lower engine.
The investigation lasted about 2 and a half hours and included a road test drive. The advice given - which I accepted - was to return for another check in April/May.
My only comment relates to the customer service agents I saw. I spoke to 2 different agents. The second one (see next paragraph below marked *) who finalised my paper work wasn't as experienced as the first one. He needed support from another (3rd agent) to help me understand fully the options available to me.
* the second agent had moved from working in the car shop to his new role within the last 6 months.
I prefer, and have greater confidence in the garages customer service if it enables me to see only 1 agent during the full duration of my wait.
13 janvier 2026
Avis spontané
Réponse : Lookers - Ford Leeds
Hi, we appreciate your custom and always aim to provide our customers with great service.
We are committed to improving our processes and would love to hear more about your experience. If you would like to share more details and feedback about the service and/or after-sales either before or after the sale, or if there are any suggestions you may wish to raise that could help us improve our service, you can do so by visiting our website, and by completing our online form using the following link - Customer Feedback Survey.
Thank you, Lookers customer service & resolution team
Puma purchase
Patryck was knowledgeable, respectful and provided all information
15 janvier 2026
Avis spontané
Réponse : Lookers - Ford Leeds
Hi, thank you for your kind words and this wonderful review! We hope to see you soon! - Lookers customer service & resolution team
Great service and
I’ve been taking my Ford Transit Trail to Lookers Ford since I’ve purchased the van.
They have been very professional and helpful each visit and carried out the necessary work to keep my vehicle running smooth and reliable.
I would definitely recommend this place to anyone as it is very easy and hassle free.
Thank you
5 janvier 2026
Avis spontané
Réponse : Lookers - Ford Leeds
Thank you so much for your kind words! We strive to provide top-notch service to our customers and we're thrilled to hear we've met your expectations. We look forward to continuing to keep your Ford Transit Trail running smoothly and reliably. Thank you for choosing Lookers Ford!
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