Lookers - GWM ORA Wolverhampton Avis 38

We were approached by Neeraj Mall from the sales team whilst looking at the cars, he was very polite and not at all pushy.
He went through the options and.listened to what I and my partner wanted from a car.
He sold me a new car in a very professional manor.

I went to Mercedes benz Wolverhampton to sort out my noise coming from my heater system and my seat was making a noise too.
I dropped it off in the morning and then I checked the tracker and they started work on it at between 12 and 1pm and then phoned me in 2 hours after saying the car is fixed.

When I got home I tested the heat system out and it is still making a fog noise and they havent fixed it.
The driver seat is still making a noise so what have they really fixed on my car.

Im not happy with the service at Mercedes lately because they not fixing the car and just given it back saying all the jobs are done.

For a long time customer i am not happy at all since I brought this car.
Seemed like they have sold me a no good car.

I cant keep coming back wasting my day dropping the car off and getting taxis everywhere I go not happy at all.

Turned up on the wrong day but they still managed to fit me in for an MOT

An overall very pleasant, friendly and easy experience.

Everything was ok. But they missed tyre pressures. As when I drove off the tyre pressure alert came up on dashboard. Over £360 you would expect everything was checked

Punctual friendly service
Courtesy car was ready and waiting .
And my car was ready at the time appointed .

Lookers offer a proffesional service along with a friendly team. My car was repaired quicker than expected so I'm happy.

From start to finish I can’t complain about a thing. Yes they are a business and have to make money but the service justifies this and they were helpful as far as they could be without incurring further costs.

I was looked after by Priya and even though I may not have been allocated to her job sheets she called me over and dealt with my service booking. Very professional and friendly, great attitude. Cannot fault the service and interactions.

Not only this the rest of the team found the time to come and say hello (Denis, Charlie, Rohit, Peter (Service Manager) etc.) even though I wasn’t being looked after by them. Peter is a great character also as he always remember my name and I’m always surprised as he must deal with so many customers. I seriously cannot fault them and Mercedes-Benz HQ should be aware of what this team does under the pressure they work under. Probably the best I’ve seen.

I struggled with getting the courtesy car back on the same day due to traffic. I spoke to Charlie and took the pressure completely off me and suggested to bring it in first thing before 9:30am as it was booked for another customer. The understanding and human aspect is to be respected and I can only say thank you. A credit to the Mercedes-Benz brand

Upon arriving I reported to reception the lady was very polite and asked me to take a seat, I’ve never used this garage before - I expected someone to take my keys off me as was there for a service and I could leave. After taking a seat for 5 minutes I went back to receptionist and explained I had a lift outside the door waiting for me including my child , and could she not help me to get this sorted sooner (exchange of keys for a service) I was then a handed over to service representative who checked my personal details and asked me to sign a form ( surely this could of been done by anyone?)

Upon collection of the car the exact same
Scenario happened - In terms of a customer journey it’s so poor - I’ve worked with customers/public my whole working life and would be more than happy to provide my feedback to anyone at the garage who would listen.

Every staff member was pleasant , kind and courteous- they really were - but in terms of a customer journey/ experience- very poor .

Great customer service

Excellent service. I arrived 45 minutes before the opening of the service centre (7:15am) and I was met by one of the managers who immediately registered my vehicle. A very efficient and effective service coupled with excellent customer service and wonderful staff.

Excellent service from lookers as usual
Been looking after my car for 10 years no problems in that time

Service team in general were helpful and informative about the service and MoT. Charlie made the handover quick and easy with the courtesy car both before and after.

Charlie was excellent with his professionalism.

Great customer service from all members of staff dealt with. Friendly greeting on arrival at reception. Person from service department friendly and helpful Was given an estimate for when car would be ready for pick up. This proved to be accurate. All paperwork explained and told exactly what had been done, gave some advisory advice which was useful. Received a phone call following day to check everything was ok. Minor point,the waiting area could be improved with more comfortable seating and opened up into one larger space rather than segmented sections.

I had very nice experience

I was well looked after at mercedes-Benz Wolverhampton staff was helpful Charles explain everything to me what was done to my car and what needed doing,please with everything.

Knowledgeable staff
Timely appointment

Had an issue with my S500 called Denis in service, my car was in for a check then in soon after for the part to be fitted, only use Wolverhampton would not trust anyone else