From making the appointment to arrange a loan car Massie and Jade have been frist class a credit to Lookers. As I deal with many main dealers within my daily position. Please let them know that they... Voir plus
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Établissement
Changer d'établissementStortford Hall Industrial Estate, Dunmow Road, CM23 5GZ Bishop's Stortford, Bishop's Stortford, GB
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This was my forth Range Rover or Jaguar and i have to say my LR salesman Tom was excellent throughout. All the paperwork was explained and he kept me updated through the build process. Only slight dis... Voir plus
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I had a few different cars in mind when I met Omar. He spent ages with my son and I, making sure he understood what we wanted and we really appreciated his straightforward approach. I can honestly say... Voir plus
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From start to finish we received excellent customer service. Every question was answered promptly and efficiently. All the sales staff were polite and friendly at all times. The transaction was dealt... Voir plus
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À propos de l'entreprise
- Concessionnaire de véhicules à moteur
- Concessionnaire automobile
- Garage automobile
- Concessionnaire de poids lourds
- Vendeur de voitures d'occasion
- Concessionnaire de poids lourds d'occasion
À propos de Lookers - Jaguar Bishop’s Stortford Service Centre
Écrit par l'entreprise
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Écrit par l'entreprise
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Coordonnées de contact
Stortford Hall Industrial Estate, Dunmow Road, CM23 5GZ, Bishop's Stortford, Bishop's Stortford, Royaume-Uni
- 01279 465657
4,2
Bien
36 avis
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Excellent from start to finish
Excellent from start to finish, all this was down to Paige Evans from lookers in Bishop Stortford, an exceptional sales executive!
28 février 2026
Avis spontané
Réponse : Lookers - Jaguar Bishop’s Stortford Service Centre
Hello, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. Please don't hesitate to reach out if there's anything additional we can do for you.
Lookers customer service & resolution team
The service department was first class
The service department was first class, I dealt with Jess Ifill She was very polite, informative and professional. Thank you
27 février 2026
Avis spontané
Réponse : Lookers - Jaguar Bishop’s Stortford Service Centre
Hello Deborah, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you. - Lookers customer service & resolution team
From making the appointment to arrange…
From making the appointment to arrange a loan car Massie and Jade have been frist class a credit to Lookers.
As I deal with many main dealers within my daily position.
Please let them know that they are doing a great job for the company
17 février 2026
Avis spontané
Réponse : Lookers - Jaguar Bishop’s Stortford Service Centre
We're happy to hear that arranging your loan car and appointment was a first-class experience. We appreciate you letting us know that our colleagues are doing a great job. Thank you!
My car was there for two months waiting…
My car was there for two months waiting on a part with no eta given. For a month I was it was coming that week and it never arrived. The part was needed because of a fault on the car not because of any thing I had done.
5 novembre 2025
Avis spontané
Réponse : Lookers - Jaguar Bishop’s Stortford Service Centre
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint about the vehicle, service and/or aftersales either before or after the sale, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide more information on how we manage complaints.
Thank you, Lookers Motor Group
Friendly and professional staff
Friendly and professional staff. Effortless process to obtain the car I wanted.
2 janvier 2026
Avis spontané
Réponse : Lookers - Jaguar Bishop’s Stortford Service Centre
Hi Daniel, We appreciate you sharing your positive experience with our friendly and professional staff. We're happy the process was effortless for you.
Kind regards
Lookers Customer Service & Resolution Team
The service was awful
The service was awful. This is the second time I took my vehicle for the same issue and nothing was done. I took my vehicle at 8.45am and when I collected my vehicle after 5.30pm the work scheduled to have been five was not done. Instead they called me threatening they are closing and I needed to pick up my car. I was forced to drive in heavy rain, 30 miles from home to pick up my car. Even when they knew the vehicle was not worked on, they could have given me that information on the phone rather than force me to drive in dangerous conditions to get my vehicle. Had they informed me I could have got them to keep the vehicle over the weekend. In collecting the vehicle, no apologies but told they would call me on Monday to rebook. It's now Tuesday and still waiting on that phone call. This is really disappointing.
14 novembre 2025
Avis spontané
Réponse : Lookers - Jaguar Bishop’s Stortford Service Centre
To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you.
I was looked after
When I arrived at Lookers I was greeted by a very polite and happy young lady on reception.
Every business should have one of these
The work was carried out as per agreement.
I was looked after by Catarina and she made sure I got what I wanted even when I changed my mind.
27 octobre 2025
Avis spontané
Réponse : Lookers - Jaguar Bishop’s Stortford Service Centre
Hi Steve, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Lookers customer service & resolution team
Maisie looked after me very well and…
Maisie looked after me very well and kept me posted on progress . As always I was greeted with a smile at reception who took good care of me
8 octobre 2025
Avis spontané
Réponse : Lookers - Jaguar Bishop’s Stortford Service Centre
We're happy to hear that you felt well-cared for and informed. It's great to know our reception team made you feel welcome. Thank you for your positive feedback!
Great service from Zeeshan
Great service from Zeeshan, workewd hard to understand the problem.
26 septembre 2025
Avis spontané
Réponse : Lookers - Jaguar Bishop’s Stortford Service Centre
Hi Damien, We're happy to hear that the service was great, and we appreciate the positive feedback regarding the hard work. Thanks!
Kind regards
Lookers Customer Service & Resolution Team
My dealer Experience
I had a few different cars in mind when I met Omar. He spent ages with my son and I, making sure he understood what we wanted and we really appreciated his straightforward approach. I can honestly say he was a big part of why we decided to buy our car from Land Rover. I must also say that everyone we met there was really welcoming and friendly. I highly recommend the team at Bishop Stortford.
7 septembre 2025
Avis spontané
Réponse : Lookers - Jaguar Bishop’s Stortford Service Centre
Hi, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. Please let us know if there is anything else we can do for you; we are more than happy to help!
Lookers customer service & resolution team
Great service Zeeshan - kept me updated
Zeeshan kept me updated through the whole process which made the experience very easy.
11 août 2025
Avis spontané
Réponse : Lookers - Jaguar Bishop’s Stortford Service Centre
Hi Chrissy, We're happy to hear that the updates provided made the experience easy. We appreciate you taking the time to share your feedback with us.
Kind regards
Lookers Customer Service & Resolution Team
Réponse : Lookers - Jaguar Bishop’s Stortford Service Centre
We appreciate your positive feedback regarding our customer service team's assistance; we are happy to hear that.
Great customer service by Jess (spelling?)
Re-arranged to collection from drop off without any problems and kept me up to date throughout
17 juillet 2025
Avis spontané
Réponse : Lookers - Jaguar Bishop’s Stortford Service Centre
We're happy to hear that the collection change went smoothly and that we kept you informed. Thank you for your positive feedback; it's appreciated.
Great customer service for servicing
14 juillet 2025
Avis spontané
Réponse : Lookers - Jaguar Bishop’s Stortford Service Centre
We appreciate your feedback and are happy you were pleased with our service.
I was very well looked after
I waited for my car whilst being serviced- pleasant surroundings- staff friendly and attentive- and I as kept informed of progress
7 juillet 2025
Avis spontané
Réponse : Lookers - Jaguar Bishop’s Stortford Service Centre
We're glad you enjoyed your experience while waiting for your car to be serviced. It's great to hear that our staff were friendly, attentive, and kept you informed. Thank you for your feedback.
Very pleasant and professional staff
Very pleasant and professional staff. Not kept waiting and took the time to explain the required work to be undertaken. Vehicle cleaned and ready for collection at the appropriate time.
2 juin 2025
Avis spontané
Réponse : Lookers - Jaguar Bishop’s Stortford Service Centre
Hi Patrick, We appreciate you sharing your positive experience. We are so glad to hear that you found our staff professional and that they explained the work clearly.
Kind regards
Lookers Customer Service & Resolution Team
The purchase of my car was very easy
The purchase of my car was very easy. Rob was very helpful and always responded quickly.
I had a problem with the electrics when I had Ghost fitted. I was a little upset at having to pay £300 for a diagnostics test after having just spent over £100,000 the previous day
16 mai 2025
Avis spontané
Réponse : Lookers - Jaguar Bishop’s Stortford Service Centre
We're glad the car purchase was easy and the service was helpful. We appreciate your feedback and regret the electrical issue and diagnostic test cost after your recent purchase. We'll review this situation.
Evoque Brake Discs Warped
The service team confirmed braking vibration. A DTI test was undertaken showing that all four discs were warped. Results of 0.15mm for the rear and 0.3/0.5mm for the front discs were reported. The rear were advised as non-compliant and the front within specification. When I queried this I was advised that the front were 0.03/0.05mm. The rear discs were replaced and the vibration is still apparent. So far this has cost me over £1,700. I have requested a copy of the observations from the DTI test and still await them.
21 mai 2025
Avis spontané
Réponse : Lookers - Jaguar Bishop’s Stortford Service Centre
Hi Mr King,
We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.We're disappointed to hear of the negative experience you had at our location. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you. Thank you for taking the time to get in contact with us.
Kind regards
Lookers Customer Service & Resolution Team
Very high level of service
Very high level of service from the team at Lookers Bishops Stortford 10 out of 10 for service levels and attention to detail
Would highly recommend this Land Rover garage
15 mai 2025
Avis spontané
Réponse : Lookers - Jaguar Bishop’s Stortford Service Centre
Hi Andrew, We're happy to hear that you received a high level of service and attention to detail from our team. We appreciate your recommendation!
Kind regards
Lookers Customer Service & Resolution Team
Great service
Great service from Ashif from bishop Stortford Lookers who looked after me through out the whole process. He kept me updated and was very helpful. Car was serviced well and all findings were shared with me.
16 avril 2025
Avis spontané
Réponse : Lookers - Jaguar Bishop’s Stortford Service Centre
Thank you for taking the time to leave this review, Ashif will be delighted with the feedback. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
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