Lookers - Kia Stockport Avis 244

Exceptional customer service. Great communication

Quick and easy to order the car, particular shout out to James who went above and beyond for me.

I took my car in for repair to the rear bumper on Wednesday 18th March, which I had to leave with them for a total of three days, i received a call on Friday morning from Kirsty to advise my car would be ready for collection just after 1100 am. When I arrived i found myself waiting for almost an hour as my car was not actually ready. During my wait I was told that my car was being washed. After the hour wait the car was finally ready, upon hand over I found a large dollop of bird poo down the drivers side of the window of my car, which I was told must have just happened. One day after collection i have now noted that the rear bumper of the car is not actually fitted properly with screws on both sides of the vehicle that hold the bumper are not properly secured and all four screws are sticking out. How can this be allowed surely the work must be signed off before being released back to the customer. On calling kia again today I was advised that Kirsty, the person that handles vehicle repairs was not on shift therefore no further action could be provided until Monday when they will get her to give me a telephone call. I am now driving a car where the bumper could potentially fall off, without any resolution given today to fix. I am now going to have spend another one of my days at kia stockport trying to resolve this issue ! Which i have already paid for. The team at kia are very good at selling your a product but their after sales is very poor. No consideration made for the inconvenience caused or the risk that the bumper could fall off my car. As my car was being left for the repair I was provided with a car that was in a dirty state and which I was charged £25 per day for the privilege. On top of all this I feel I must highlight that when attempting to get a vehicle either in or out of forecourt is a total nightmare and a disgrace due to the fact that there is never anywhere where you can park without dodging other vehicles which a just left parked everywhere, A potential accident waiting to happen. A totally unacceptable service, I will definitely think twice before purchasing a vehicle from this branch again in the future or for using them for any future repairs.

Very good service from Kia Stockport. Mia Bence was excellent!

Mia was great from start to finish. No problems she couldn’t sort with a can do attitude. We have dealt with Lookers now for over 7 years and keep coming back. Great cars, great customer service.

Great service friendly staff not pushy like some dealers and help with the needs we were looking for

Have dealt with James over a number of years. Gets us the best deals and deals with any problems if they arise.
Only one in the last 13 years.
Convenient location

From the moment we arrived at the showroom , Jourdan greeted us and guided us through the whole process brilliantly. He explained everything clearly and worked really hard to get the car ready for us within the week.Thanks

Brilliant service as always 4 th car from kia stockport in the past 8 years the staff are the beat and always come back the the same dealership because of the trust we have the whole team there wether it be for a service or to see james for a knew car 5* team

First class service from the time I visited for the first enquiry right through to picking the car up yesterday. Great attention to detail from Paul Markham throughout the whole process. Buying a new car has never been so straightforward. Thanks so much.

Both Paul Markham and Andrew Cruttenden did a really good job.
There were some issues with the initial. Order Form, but Andrew did an excellent job of addressing the problems.

Special thanks to Preston in Sales and Justin in Finance for getting things over the line.

Excellent service from the sale department, especially from Paul Markham.

The service was ok. However disappointed that they did not valet my car while in for service. This is my first Kia car. All previous car manufacturers I have bought cars from would at least vacuum and wash the car during the service.

Contacted in good time as a reminder to book, booking process straightforward, easy delivery and contacted appropriately when work was completed. Sent video of vehicle checklist walkthrough and detailed checklist giving a simple traffic light breakdown of the results.

My brother had to collect his motability car and the team were super helpful and friendly. He is very happy with his new car.

very horrible customer service was staff was very snappy. Absolute no respect no kindness immediately when we walked in kept giving us horrible glances would never come back again. Literally ruined our day.

I had a problem whereby my Kia EV3 tailgate (electric) would not open. Lookers identified the problem - the car’s computer choices seem to include being able to switch off the tailgate! I had no idea. I didn’t know I must have inadvertently switch it off. Lookers in Stockport welcomed me warmly, identified the problem and didn’t exploit my embarrassment. Thank you

Always polite and courteous staff when dropping off and collecting. Very professional and friendly.