Lookers - Land Rover Chelmsford Avis 74

It was a total pleasure dealing with Graham Mansfield at lookers land rover Chelmsford very professional and efficient explained the whole process with ease and I would definitely recommend Graham to family and friends 👍🏻

Poor customer service across the board. I booked my car in for service and MOT for same date. A few days beforehand the online check in notice came through and there was no mention of service! I rang them and they ‘agreed’ to add it in. I explained I have a service plan with them, but the person on phone couldn’t find it so quoted me the cost for my service despite me having correct ref numbers and paperwork for the plan. Prior to this I also had a recall notice so rang to see if that could be added in on the day of service. I was told no as not enough ‘recall gaps that day’ so booked it in for a month later. I was told during that call it wasn’t a rush to get the recall done - but I explained that it was an airbag safety issue so I pointed out that until it’s replaced there is a risk to any passengers in my car should it deploy / not deploy during any impact. Still unable to bring date for recall forward. On day of service they tell me they are doing the recall and can find no mention of a booking for it for the following month - presumably they cancelled that date without telling me. On the day, the agent I dealt with also couldn’t find my service plan but then said he was looking in the wrong place! On the whole a stressful experience for something which is very routine for a company like JLR and not the service I would expect from a premium car manufacturer. I have taken my service plan elsewhere now.

I had an appointment for a test drive on a plug in Hybrid vehicle. I was particularly interested in seeing how the car drove in electric, and see the comfort, but the vehicle I test drove was out of charge on the day... but the sales person said that it apparently drove the same regardless. The appointment was done a few days in advance and I was particular about what vehicle I wanted to drive, but vehicle was still out of charge. Regardless, the sales person only took me out for about 3 miles because the vehicle was also out of fuel. So in total I drove for about 3 miles, about 5-6 min, so I am unsure how I could make a decision on a vehicle I can only test drive for 3 miles.. Bad experience, lack of preparation and care.

Due to an accident I needed to purchase a replacement car but couldn’t wait . I’ve had Range Rovers for the last 15 years so popped into Lookers Chelmsford to see if they could help. There was a sale event going on with deposit contribution and i met with Lee who found a new car that was available. A week later I picked up my new car . Communication was brilliant and I’m happy.

Evie Bond was polite, helpful and keen to find a solution to get us into our dream car. So refreshing to have someone call you back, email with updates and listen.
I sincerely hope the future service is as good as the start. Very impressed with Evie and the management Team at Chelmsford.

Graham was great. He listened, he heard what we wanted and he found me the most perfect car. He helped me choose the right details with ease and was patient while I took time to decide what I needed. It felt cohesive and I felt valued as a customer. Graham showed me every aspect of my new car, setting up the apps and explaining everything I would need going forward. I am overjoyed as to the service Graham and Lookers gave me

Graham and the team were really helpful listening to what you wanted and took me through all the paperwork with ease, always keeping me informed.

Excellent dealership and we were extremely happy by the fantastic customer service provided by Jasmine Tredgett for the purchase of our Range Rover Velar. She is very professional and friendly and very knowledgable. Many thanks Jasmine!

Very friendly dealership, everything was explained and nothing too much trouble. I would have no hesitation in recommending them.

Efficient service, the car was ready when expected and the experience was handled well by the Lookers Service dept representative, Mark.
They also price -matched another local dealer for the service.

The young Lady in sales was excellent at sale and a few days after.

After pledging I would never go to Lookers Chelmsford following poor experience 3 years ago I had no choice but to return.

I’m happy to say things were very different. The staff were great & kept me up to date about the car. I was happy this time & would return

From start to finish everything was perfect. Graham and Andrew was brilliant and helpful, they done all the paperwork and made necessary arrangements for me to get the car I wanted. Everything was done accordingly and I left the garage with big smile on my face. Fantastic customer service and a big thank you to Graham and Andrew.
Shazia Qadeer

Great experience when I bought my Evoque last week. Evie was so efficient & made everything so easy. Thank you!

Excellent service this week from Lookers Land Rover Chelmsford. My car was due for a major service and MoT. All completed on time and cleaned too.
Thank you.

The support I received from Lookers, Chelmsford was excellent, I could not fault the team I had dealings with - Mark Watts, Graham Mansfield and Neal from the sales team.

From start to completion, I was kept informed of all the progress and very happy with my recent purchase of the Defender 110, it was exactly as described to me. I will most certainly recommend them and will be utilising their services again in the future. Thank you once again.

Great service from Lookers in Chelmsford. We had very attentive care and attention provided by Lee which was very welcome.

We recently purchased a new Range Rover Evoque from Lookers Land Rover in Chelmsford, and the whole experience was fantastic. Our sales advisor, Lee, provided exceptional service from start to finish. Despite the delays caused by the cyber incident affecting Land Rover and Jaguar, he kept us fully informed and updated throughout. Even when he couldn’t give us a confirmed delivery date, he still checked in regularly so we always felt looked after.

Although the car was delayed a few times, the handover experience made it all worthwhile. When our vehicle finally arrived, we were taken into a beautifully set-up room where the car was covered and then revealed to us—it was such a lovely touch.

Overall, we’re very pleased with the service we received at Lookers Chelmsford and would definitely recommend them to friends and family. If you’re thinking of buying a car, go and see Lee!