I was make to feel a valued customer Paul Scorer full explained the vehicle, and difference between my trade-in car and the new vehicle. The whole process of buying a new car was effortless. I cann... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 32, Mountney Bridge Business Park, BN24 5NJ Pevensey, Pevensey, GB
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Lisez les avis des autres
The service was excellent from start to finish. Hannah was friendly, approachable, and took the time to look into everything I asked to have done on the vehicle. When it came to my tyres needing repla... Voir plus
L'entreprise a répondu
Hayden was very helpful and informative. The additional work that was needed, following the service was booked in for the following day and was carried out as stated. If there's one niggle, it's the w... Voir plus
L'entreprise a répondu
Excellent service even though sadly the car failed it's MoT. Nick McBride kept me well informed of my situation and arranged my urgent retest. The only negative of my time on site was the various wor... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire de véhicules à moteur
- Concessionnaire automobile
- Garage automobile
- Concessionnaire de poids lourds
- Vendeur de voitures d'occasion
- Concessionnaire de poids lourds d'occasion
À propos de Lookers - Mercedes-Benz of Eastbourne
Écrit par l'entreprise
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Écrit par l'entreprise
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Coordonnées de contact
Unit 32, Mountney Bridge Business Park, BN24 5NJ, Pevensey, Pevensey, Royaume-Uni
- 01323 465382
4,6
Excellent
218 avis
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Réponse : Lookers - Mercedes-Benz of Eastbourne
Thank you for your kind words! Our team takes pride in providing excellent service with a smile and we're so happy to hear that you had another great experience at our business. 😀🙌
I was make to feel a valued customer…
I was make to feel a valued customer Paul Scorer full explained the vehicle, and difference between my trade-in car and the new vehicle.
The whole process of buying a new car was effortless.
I cannot thank Lookers effort for this experience
12 février 2026
Avis spontané
Réponse : Lookers - Mercedes-Benz of Eastbourne
Thank you for choosing Lookers and taking the time to leave a review! Nothing excites us more than hearing about our customers' positive experiences. We strive to provide exceptional service and we are delighted to hear that Paul made you feel like a valued customer. We hope you enjoy your new vehicle and we look forward to serving you again in the future.
Always a pleasure.
The experience of dealing with Lookers Eastbourne is always a pleasure. No pressure and plenty of help going through the process.
11 février 2026
Avis spontané
Réponse : Lookers - Mercedes-Benz of Eastbourne
Thank you for sharing your kind words! We strive to make every customer's experience at Lookers Eastbourne a pleasurable one, with no pressure and ample help throughout the process. We appreciate your feedback and look forward to assisting you in the future.
Réponse : Lookers - Mercedes-Benz of Eastbourne
We're glad you found our collection, delivery, and service satisfactory. We appreciate your positive feedback and thank you!
Réponse : Lookers - Mercedes-Benz of Eastbourne
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
- Lookers customer service & resolution team
The service was excellent from start to…
The service was excellent from start to finish. Hannah was friendly, approachable, and took the time to look into everything I asked to have done on the vehicle. When it came to my tyres needing replacement, she didn’t try to push Mercedes products on me and instead asked whether I’d found somewhere cheaper, which I really appreciated. It showed genuine awareness of the cost of living and a customer-first approach. The cherry on top was receiving a video of my car’s health check, which added transparency and reassurance. Overall, a great experience.
31 janvier 2026
Avis spontané
Réponse : Lookers - Mercedes-Benz of Eastbourne
Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day. Lookers customer service & resolution team
Alarm problem
Friendly, extremely helpful and kept up to speed as to the progress of the repair.
26 janvier 2026
Avis spontané
Réponse : Lookers - Mercedes-Benz of Eastbourne
We appreciate you sharing your feedback. We're happy to hear that our team was friendly, helpful, and communicative during the repair.
Mercedes Service
I was very dissapointed that my 220d coupe required new front discs after only 30,000 miles of mixed motoring, motorways ,A roads and local. I asked to see the discs and and was promised they would be in the car on pick up, not so, it took several attempts to get the discs and eventually they were delivered to my home a few days later. I have no idea if these are the actual discs from my car
Two further faults were reported but subsequently dismissed. I had returned to my car with the windows down and the car unlocked, also the rain sensor does not appear to be working as it should and certainly not as it did on the courtesy car
These faults were dismissed as they weren't on any computer record in the car.
Maybee they are waiting for the car to be out of warranty
Not good enough
12 décembre 2025
Avis spontané
Réponse : Lookers - Mercedes-Benz of Eastbourne
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide information on how you can raise different types of complaints and how we will manage them.
Thank you, *Lookers Motor Group*
A proper, professional, trustworthy garage!
I've had a problem with an unwanted and annoying noise in my dream Merc. The car has been in four times to identify and cure this niggling problem. I am so grateful for the answerving efforts of the staff, which have led to what now seems to be a full and gratifying solution. I know others might have spent excessive time, and not find and solve my issue, but Lookers have respected my needs and my pocket to complete a proper resolution. I have nothing but praise for their expertise, tenacity and professionalism.
20 janvier 2026
Avis spontané
Réponse : Lookers - Mercedes-Benz of Eastbourne
Hello, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Lookers customer service & resolution team
Great service from lookers mercedes
Great service from lookers mercedes, Aidan was very helpful and experience was excellent
17 janvier 2026
Avis spontané
Réponse : Lookers - Mercedes-Benz of Eastbourne
Hi David, We're happy to hear that you had a great service experience. We appreciate your positive feedback and thank you for taking the time to share.
Thank you, Lookers Motor Group
Very communicative throughout and…
Very communicative throughout and professional
15 janvier 2026
Avis spontané
Réponse : Lookers - Mercedes-Benz of Eastbourne
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care! Lookers customer service & resolution team
Second Service - all good
Took my GLC for second service and a recall Left for 2.5 hours and all completed on time. Very satisfactory experience.
12 janvier 2026
Avis spontané
Réponse : Lookers - Mercedes-Benz of Eastbourne
Hi Neil, We're happy to hear that your GLC service and recall were completed on time and to your satisfaction. Thank you for your positive feedback and for choosing us!
Thank you, Lookers Motor Group
The right car for me.
I was very impressed by Mo who only had 3 weeks in the job. He listened and then thought outside the box to find the right car for me. Darren had supported well.
9 janvier 2026
Avis spontané
Réponse : Lookers - Mercedes-Benz of Eastbourne
Hello, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. Please let us know if there is anything else we can do for you; we are more than happy to help!
- Lookers customer service & resolution team
Totally professional and yet a friendly…
Totally professional and yet a friendly approach to me Mr Paul Storer has to be applauded
8 janvier 2026
Avis spontané
Réponse : Lookers - Mercedes-Benz of Eastbourne
Hi Suzanne, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Lookers customer service & resolution team
Service Booking
Able to book my service for the date I requested. Hannah at Lookers, Westham (Eastbourne) was, as usual, friendly and knowledgeable. Service video emailed to me so that I was fully aware of any findings and advice.
Thank you, a great experience as always.
31 décembre 2025
Avis spontané
Réponse : Lookers - Mercedes-Benz of Eastbourne
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
- Lookers customer service & resolution team
Excellent Service
Welcoming and friendly. The work was carried out swiftly and they even washed the car for me. Excellent service.
31 décembre 2025
Avis spontané
Réponse : Lookers - Mercedes-Benz of Eastbourne
Hi Bryan, we are glad we could help. Please don't hesitate to reach out if there's anything additional we can do for you. - Lookers customer service & resolution team
helpful staff
Hayden was very helpful and informative. The additional work that was needed, following the service was booked in for the following day and was carried out as stated. If there's one niggle, it's the waiting around to see your nominated staff member. It used to be much more responsive, but I'm guessing that cost cutting has led to this?
16 décembre 2025
Avis spontané
Réponse : Lookers - Mercedes-Benz of Eastbourne
Hi, we appreciate your honest feedback, as we are always looking for ways to improve. We would like to have a better understanding about your experience. Please reach out to us at 0161 291 0043 at your earliest convenience and we will do our best to resolve this with you. - Lookers customer service & resolution team
I had a major fault with my vehicle…
I had a major fault with my vehicle which was diagnosed by the dealership while I waited. As it couldn’t be driven I was immediately supplied with a courtesy car. Hannah, the service manager, then helpfully explained the process regarding claiming on the extended warranty. She then regularly kept me updated regarding progress of the repairs.
I cannot praise Mercedes Eastbourne enough for their level of customer service.
4 décembre 2025
Avis spontané
Réponse : Lookers - Mercedes-Benz of Eastbourne
Thank you for taking the time to share your experience with us! Our top priority is always providing prompt and efficient support to our customers and we're thrilled to hear that Hannah and our team at Mercedes Eastbourne did just that for you. Thank you for choosing us and we look forward to serving you in the future.
They did well
Good explanations and liaised well with my warranty provider to give a quick repair plus good advice.
SK13 NOV
15 décembre 2025
Avis spontané
Réponse : Lookers - Mercedes-Benz of Eastbourne
Hi Steve, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Lookers customer service & resolution team
Excellent service
Excellent service, responded to my requests. Very efficient.
16 décembre 2025
Avis spontané
Réponse : Lookers - Mercedes-Benz of Eastbourne
Hi Adrian, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Lookers customer service & resolution team
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