Lookers - Mercedes-Benz of Wolverhampton Avis 176

Excellent service had my car in for a service staff had welcome me with a smile and directed me to waiting room and had coffee whilst waiting and within no time the service was completed and informed of service works carried out and sent a video of tyre checks big shout out to Pryia keep up the good work.

Professional service and good communication throughout

Great, service 👍

Excellent service at Mercedes Wolverhampton - exceeded expectations and clear communication. Highly recommend. Can’t get better service anywhere else. Thank you

Excellent service, very personalised, and Anthony is always available to support or answer any questions. Very happy with the service and my new vehicle.

Did what they said they would do. Repaired my problem and i recoeved good customer service.

They charged me £229 to top up only 12 Litres adblue,by the way car is still under warranty and fault on the dash
Absolutely useless warranty

Recently purchased CLA Coupe AMG Line PHEV and collected the vehicle on the 19/12/25 from Lookers Mercedes Wolverhampton, the whole experience was less than we expected. Between us we have bought 12 Mercedes cars over the past 25 years and have always felt appreciated and our trust in the team at Walsall and Wolverhampton was fully rewarded and respected.
During the sales process we were asked to process and sign detailed documents, some very long and with complicated legal language, using the screen on our mobile phones. This was completed utilising the customer wifi, which to say the least was very patchy, we were wandering round the showroom trying to get a signal. Because of our previous experience we were not unduly concerned, as we felt that we could trust the team not to take unfair advantage.
However, one particular aspect of the Sales process has left us feeling disappointed and badly let down. The information given on the charging of the PHEV element was very poor and misleading. We were strongly encouraged to sign up to the MB.Charge Public network to take of advantage of public charge sites across the UK. We were informed that as a promotion we would enjoy 12 months free charging on the network and to sign up would be a “No Brainer”. We naturally signed up and were told the membership card would arrive by post in a few days, we then had to activate the card online, from that point we could use the network for unlimited free charging for the next year.
The card arrived on the 30/12/25 and was activated the same day, there was no requirement to use it immediately as the car was fully charged. On 01/01/26 we received, by email, an invoice for the period 19/12/25 to 31/12/25 that would be taken from our credit card. On 03/01/25 we went back to the showroom for an explanation of why a free service was going to cost £58.80 p.a. and would there be any other charges. The salesman who sold us the card correctly stated he had not been present when the free service was discussed, this had been dealt with by one of his superiors in the branch. He offered to find the Manager to come and discuss the problem. After waiting for more than an hour and no one coming to see us, we left the branch. I find it very disappointing there was no one in the branch who could come and explain what the promotion involved. On 05/01/26 I sent a whatsapp message to the salesman explaining why we had left the showroom on Saturday, fully explained our concerns and indicating I would come into the showroom around midday on the 6th. I did go into the showroom around midday on the 6th, the Manager was not present and the salesman suggested I could navigate the MB app to find the contact for the MB Charge service. I reiterated what had previously been said and he said he would get the Manager to phone me the following day. No phone call was received so I sent the salesman another Whatsapp, at 2.30p.m., to inform him that no contact had been made. The salesman called back around 5.30 p.m. very apologetic saying the manager had been busy all day and I should contact the charging service to find out the details of the contract they had persuaded us to sign as again no one was in the branch could explain, even though they knew I was coming in to discuss the issue.
That evening I contacted MB Charge Public and was told there was no promotion attached to my contract and I would be charged a base fee of £4.90 per calendar month for the service plus a minimum of £0.52p per K/wh for charging. This represents more than twice the rate for home charging on the standard tariff of £0.21p per K/wh. I sent an email requesting immediate cancellation of the contract and a refund of the invoice for a period when I was unable to use the service due to not receiving the card to activate. I received a response the following day, 08/01/26, acknowledging cancellation of the contract, effective 11/01/26, but indicating that the invoice would not be refunded and furthermore I would also be liable for pro rata charge up to 11/01/26.
We have been very loyal customers of Mercedes Benz and the dealerships at Walsall, prior to closure, and subsequently at Wolverhampton. We feel very badly let down over the misleading information we were given and the utter failure of anyone taking responsibility for the mistakes that have been made. The bond of trust that we held has been damaged, potentially irreparably, we will certainly think carefully about any future relationship.

Initial reception was slow and a simple booking in took far longer than previously experienced. The first greeting station was confused and hard work.
Once past this (25mins later) the usual smooth service and efficiency was back.
Work shop video and phone call excellent and high standard of valeting demonstrated.
Collection went via same reception and again was trying.

Friendly, professional service. Dal goes the extra mile.

I think the booking in system once you arrive at the dealership is below expectation, it felt in-personnel and very dated.

The staff didn't seem customer focused

Very friendly and professional service. I learned so much about HP and PCP because Taiba and Adam explained everything in detail. I would recommend Mercedes of Wolverhampton as it’s a very nice Branche. Thank you .. I love my new car 😊

Great friendly staff and a comfortable nice area to work while waiting for my service to be completed

My experience was great with a great service from Charlie in sales again his understanding and patient great customer service skills he has. Thanks Charlie

I recently experienced another seamless annual service, marking my second consecutive year.

I am thoroughly impressed with the service provided. Despite relocating 20 miles, I made the decision to return to Wolverhampton, even though I was giving another option which was 5miles away from me.

My sincere gratitude to everyone at Benz Wolverhampton.

All that needed to be done (service and MOT) was completed promptly and professionally. Staff were professional and friendly, particularly Denis who explained everything clearly and he checked up on any queries I had. Thank you Denis.

From start to finish the staff is very professional and polite.

Very good, car picked up and returned in good condition.
Was advised of progress and sent video detailing checks.
Happy with level of service.
Will be using this business in the future.

I gave my car in for a service and Priya Memmi at the desk was amazing. She was kind, polite and knowledgeable. She was helpful and efficient. I highly recommend Priya at the Mercedes dealership Wolverhampton, for your car service.

Bought a 2 year old CLA 250e last week and it was delivered to my home. When they left I checked the tyre pressures and they were all about two-thirds full. I also noticed that each tyre was a different brand (triangle, fortune, arrowspeed, Bridgestone). What was worse was that they had different tread depths, speed ratings, and 3 were the cheapest brands you could buy.
I rang MB and complained to Peter Singh. He informed me that it wasn't MB policy to ensure that the same tyres were on the same axel as long as the tyres were legal. I told him that each tyre has different characteristics for performance in wet and dry. And this is frowned upon by any reputable tyre fitter, for good reason. He still didn't care. What a crap policy. He did apologise about the tyre pressure but said it was the salesman fault, he should have checked. You buy a car of this quality and you still get crap service. Won't buy one from there again.

Updated 24 Nov 2025: wrote to MB customer services a month ago and they still haven't responded. Another example of 1 star service.