Simon Dixon was great from start to finish. Simon sent us pictures, videos and information for different vehicles, nothing was to much trouble. So much so we made 250 mile round trip and purchased a V... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement41 Sanderson St, Scotswood Road, NE4 7NQ Newcastle upon Tyne, Newcastle upon Tyne, GB
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All in all we had a very positive experience with Kai, the whole experience was straightforward & we were well informed about the car, pick up etc. we felt like he was just at the end of the phone if... Voir plus
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From start to finish, Josh at Audi Newcastle Scotswood Road was superb. Patient, kind, warm, knowledgeable and he found us our dream car within our budget range. His communication and clarity was what... Voir plus
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Excellent customer service from start to finish buying my new car from Audi Scotswood Road . Newcastle upon Tyne .The team are friendly professional and welcoming . A special thank you to Paul Hic... Voir plus
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À propos de l'entreprise
- Concessionnaire de véhicules à moteur
- Concessionnaire automobile
- Garage automobile
- Concessionnaire de poids lourds
- Vendeur de voitures d'occasion
- Concessionnaire de poids lourds d'occasion
À propos de Lookers - Newcastle Audi
Écrit par l'entreprise
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Écrit par l'entreprise
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Coordonnées de contact
41 Sanderson St, Scotswood Road, NE4 7NQ, Newcastle upon Tyne, Newcastle upon Tyne, Royaume-Uni
- 0191 226 4559
4,6
Excellent
113 avis
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Recently bought a new Q2 and dealt…
Recently bought a new Q2 and dealt with Kai.
Young man was excellent all the way through.
First time Audi buyers so didn't know what to expect.
Great product with a great service from all.
Well done to all.
19 février 2026
Avis spontané
Réponse : Lookers - Newcastle Audi
Hi Michael, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care! Lookers customer service & resolution team
Staff all very friendly and helpful
Staff all very friendly and helpful. Very pleased with my new car. The personal touch is always special espy when making large purchases. Thank you.
7 mars 2026
Avis spontané
Réponse : Lookers - Newcastle Audi
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
- Lookers customer service & resolution team
All in all we had a very positive…
All in all we had a very positive experience with Kai, the whole experience was straightforward & we were well informed about the car, pick up etc. we felt like he was just at the end of the phone if we had any issues or questions during & after the process.
28 février 2026
Avis spontané
Réponse : Lookers - Newcastle Audi
Hello Tina , we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Lookers customer service & resolution team
I have dealt with this dealership since…
I have dealt with this dealership since 2013. Each time I have found the staff very friendly and helpful with my purchases. The staff are knowledgeable and the customer service is good from start to finish.
27 février 2026
Avis spontané
Réponse : Lookers - Newcastle Audi
Thank you for choosing our dealership and for your continued support since 2013! We're thrilled to hear that our staff has consistently provided friendly and helpful service, backed by their knowledge and commitment to excellent customer service. We look forward to serving you for many more years to come. Thank you again!
Great experience for getting my very…
Great experience for getting my very first brand new car, Paul the sales man was so helpful and very good with communication, overall service was very good! One very happy girl!
3 mars 2026
Avis spontané
Réponse : Lookers - Newcastle Audi
Hi Natasha, We're delighted to hear about your positive experience getting your first new car! We appreciate your kind words regarding our team's helpful communication and service.
Lookers Motor Group
Helpful and knowledgeable staff.
27 février 2026
Avis spontané
Réponse : Lookers - Newcastle Audi
Hi Jamie, We appreciate your positive feedback regarding our helpful and knowledgeable staff; we are so glad you enjoyed your experience.
Thank you, Lookers Motor Group
Great experience
Simon Dixon was great from start to finish. Simon sent us pictures, videos and information for different vehicles, nothing was to much trouble. So much so we made 250 mile round trip and purchased a VW Tiago, there was no hard sell, and we were there for around two and a half hours, with no pressure. Thanks Simon, looking forward to many hours of trips in the new car.
21 février 2026
Avis spontané
Réponse : Lookers - Newcastle Audi
Hi Lindsay, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Lookers customer service & resolution team
My new Q7
Alan Dimmick looked after my purchase of a new vehicle and carried out the service in a very professional and efficient manner
23 février 2026
Avis spontané
Réponse : Lookers - Newcastle Audi
Hi Keith, We appreciate you taking the time to leave us this fantastic review! We're so glad to hear that your new vehicle purchase was handled professionally and efficiently.
Thank you, Lookers Motor Group
Great experience
Knowledgeable, helpful and friendly service. Simon helped us through the process from beginning to end, nothing was too much trouble!
19 février 2026
Avis spontané
Réponse : Lookers - Newcastle Audi
Lindsey, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!
- Lookers customer service & resolution team
Excellent service from start to finish…
Excellent service from start to finish went all out to make you happy with everything explained about everything and more and helped set up apps easily
12 février 2026
Avis spontané
Réponse : Lookers - Newcastle Audi
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
-Lookers customer service & resolution team
Newcastle Audi- Daryn Danby
From start to finish Daryn Danby was fantastic. Not pushy and genuinely cares about you as a client, he gives you plenty of time to decide. I couldn’t recommend Daryn Danby or Newcastle Audi enough they are simply fantastic. This is my second brand new car bought from Newcastle Audi and everything time I come back the service is amazing. Thank you for making buying a car so stress free and smooth. Again thanks so much Daryn you always go that extra mile and that doesn’t go unnoticed. Simply fantastic.
14 février 2026
Avis spontané
Réponse : Lookers - Newcastle Audi
We're delighted to hear that your experience was stress-free and smooth. It's great to know that our team provided amazing service. Thank you for recommending us!
Audi experience - outstanding
From looking for a new car to selecting and purchasing the whole experience was faultless.
12 février 2026
Avis spontané
Réponse : Lookers - Newcastle Audi
Hello Jacqui, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Lookers customer service & resolution team.
Good around experience everything
Good all round experience everything
Sorted within 3 dsys
11 février 2026
Avis spontané
Réponse : Lookers - Newcastle Audi
We are happy to hear that you had a positive experience and everything was resolved quickly. Thank you for your feedback!
From beginning to the end of our…
From beginning to the end of our purchase staff were fantastic.
30 janvier 2026
Avis spontané
Réponse : Lookers - Newcastle Audi
We're glad you had a fantastic purchase experience with our staff. Thank you for sharing your positive feedback with us.
Mark C at Lookers Audi service…
Mark C at Lookers Audi Newcastle service department embodies everything that is good about customer service. 10/10.
7 janvier 2026
Avis spontané
Réponse : Lookers - Newcastle Audi
We're happy to hear that you had such a positive service experience. We appreciate you taking the time to share your feedback; it means a lot to us.
Very professional and great…
Very professional and great communicators. Highly recommend this outfit.
23 janvier 2026
Avis spontané
Réponse : Lookers - Newcastle Audi
We appreciate you recommending our services and for your positive feedback regarding our professional approach and communication skills.
Excellent customer service from start…
Excellent customer service from start to finish buying my new car from Audi Scotswood Road .
Newcastle upon Tyne .The team are friendly professional and welcoming .
A special thank you to Paul Hicks ,Alan &Owen for all their help .Would 100% recommend Audi Scotswood Road .Thank you all at Audi for making the purchase of my new car a very special occasion .
15 janvier 2026
Avis spontané
Réponse : Lookers - Newcastle Audi
Thank you for such a fantastic review! We are thrilled to hear that you had an excellent experience with our team at Audi Scotswood Road. Providing exceptional customer service is our top priority, and we are so glad we could make your car buying experience a special one. Thank you for choosing Audi, and we look forward to continuing to exceed your expectations.
Raised a complaint and never resolved
I raised a complaint with both Audi uk and Newcastle Audi. Both have never taken my complaint seriously and the customer service has been terrible. In some cases I have been told I would be contacted but that has never happenned. At the end I have given up and I am taking my future business elsewhere.
21 janvier 2026
Avis spontané
Réponse : Lookers - Newcastle Audi
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint about the vehicle, service and/or aftersales either before or after the sale, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide more information on how we manage complaints.
Thank you, Lookers Motor Group
Dream service for our dream car
From start to finish, Josh at Audi Newcastle Scotswood Road was superb. Patient, kind, warm, knowledgeable and he found us our dream car within our budget range. His communication and clarity was what we needed. Woukd recommend anyone looking for a new car goes and speaks to Josh.
10 janvier 2026
Avis spontané
Réponse : Lookers - Newcastle Audi
Hi Paul, We appreciate you sharing your feedback. We're happy to hear that you had such a positive experience and that our team provided excellent service in finding your dream car. Thank you for your recommendation!
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint about the vehicle, service and/or aftersales either before or after the sale, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide more information on how we manage complaints.
Thank you, Lookers Motor Group
Went in for a update came out with a…
Went in for a update came out with a proplem
6 janvier 2026
Avis spontané
Réponse : Lookers - Newcastle Audi
Hi Linda, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. If you are willing to give us another chance, please reach out to us at 0161 291 0043 to speak to our manager directly. - Lookers customer service & resolution team
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