Hugo made the purchase very easy to sort out ,very knowledgeable and went the extra mile in every aspect of the purchase
L'entreprise a répondu
Établissement
Changer d'établissementRosehill Estate, Rosehill Industrial Estate, CA1 2UR Carlisle, Carlisle, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Very friendly staff. They also listened to us and were able to answer questions. The only reason I didn’t give 5 stars is that I had hoped for a better part exchange deal, but I suppose everyone think... Voir plus
L'entreprise a répondu
Charlie has been exceptional from start to finish, thank you so much. Friendly, informative, and.. patient! He made everything super clear, and always had an answer to any question I asked. My third c... Voir plus
L'entreprise a répondu
Dealt with Richard Waller Sales Executive to buy my new Nissan Qashqai Teckna (e Power) recently. Great no nonsense guy to deal with who helps you to get the car you want. Not the usual over the top h... Voir plus
À propos de l'entreprise
- Concessionnaire de véhicules à moteur
- Concessionnaire automobile
- Garage automobile
- Concessionnaire de poids lourds
- Vendeur de voitures d'occasion
- Concessionnaire de poids lourds d'occasion
À propos de Lookers - Nissan Carlisle
Écrit par l'entreprise
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Écrit par l'entreprise
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Coordonnées de contact
Rosehill Estate, Rosehill Industrial Estate, CA1 2UR, Carlisle, Carlisle, Royaume-Uni
- 01228 517 500
4,6
Excellent
69 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Hugo made the purchase very easy to…
Hugo made the purchase very easy to sort out ,very knowledgeable and went the extra mile in every aspect of the purchase
7 février 2026
Avis spontané
Réponse : Lookers - Nissan Carlisle
Hi Jon, We appreciate you sharing your feedback. We're happy to hear that your purchase was easy, and that our service was knowledgeable and helpful in every way.
Thank you, Lookers Motor Group
Exceptional service
Charlie has been exceptional from start to finish, thank you so much. Friendly, informative, and.. patient! He made everything super clear, and always had an answer to any question I asked. My third car purchase at Lookers Carlisle, and I'm always impressed.
21 septembre 2025
Avis spontané
Réponse : Lookers - Nissan Carlisle
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Lookers customer service & resolution team
Fabulous sales technique
The young man Jacob was an excellent sales man wasn't pushy or anything!! Would definitely recommend garage if anyone wanting a used car
16 juillet 2025
Avis spontané
Réponse : Lookers - Nissan Carlisle
We're happy to hear that you had such a positive experience! We appreciate your recommendation and are so glad you found our sales approach helpful and not pushy.
Very friendly staff
Very friendly staff. They also listened to us and were able to answer questions. The only reason I didn’t give 5 stars is that I had hoped for a better part exchange deal, but I suppose everyone thinks that. Matthew was particularly helpful for the sale and was very good and patient when we picked up our new car, especially when explaining all the new technology to us.
9 juillet 2025
Avis spontané
Réponse : Lookers - Nissan Carlisle
We appreciate your feedback and are glad our staff was friendly and helpful. We acknowledge your thoughts regarding the part exchange. We're happy that the explanation of the new technology was beneficial during your car pickup.
Very friendly, helpful and informative
Very friendly and helpful. Hugo advised on where to go on test drive to give the best, most varied experience, taking into account my disabiliy, comfort and ease of use. During handover he made sure that I had the best seat position and instructions on how to set up my phone. Excellent service.
28 juin 2025
Avis spontané
Réponse : Lookers - Nissan Carlisle
We're happy to hear that you found our team friendly and helpful. It's great to know the advice and assistance during your test drive and handover were excellent. We appreciate your feedback.
Bying my new car from Lookers Carlisle…
Bying my new car from Lookers Carlisle Nissan was one of the best experience buying a car I've had. The pleasant and respectful staff were great and the salesman who delt with my purchase made me feel like a friend instead of a customer. The hole process from the test drive to picking up the car was so easy I wasn't presuard in to buying any addons (ie) extending warranty/paint upholstery cair. It was left as my choice. The staff members were great very helpful and professional the car is fantastic what more cold I ask for.👍😊*****
19 juin 2025
Avis spontané
Réponse : Lookers - Nissan Carlisle
Hi Andrew, We appreciate you taking the time to share your positive experience. It's great to hear that our team made you feel valued and respected during your car-buying journey. We're happy that the process was easy and straightforward, and you are delighted with your new car.
Kind regards
Lookers Customer Service & Resolution Team
Réponse : Lookers - Nissan Carlisle
We appreciate you taking the time to leave this review, and we're glad you had a positive experience with our service.
I definitely recommend Lookers
Great service from Paul & David when I purchased my new (to me) car, I would definitely recommend Lookers to other people.
11 juin 2025
Avis spontané
Réponse : Lookers - Nissan Carlisle
We're happy you had such a positive experience during your car purchase. It's great to know our team provided excellent service, and we appreciate your recommendation!
Excellent service
From the moment we walked into the showroom til the day we collected our car the service was excellent . We were met by a young gentleman who was training and unable to help us but made sure that we were taken to the correct advisor (Hugo). We were treated with the utmost respect and getting our mobility car was so straight forward. Will definitely be using the dealership again
10 juin 2025
Avis spontané
Réponse : Lookers - Nissan Carlisle
Hi Janice, We appreciate you taking the time to share your experience. We're happy to hear that you received excellent service from the moment you walked into our showroom and that getting your car was so straightforward. We look forward to seeing you again.
Kind regards
Lookers Customer Service & Resolution Team
Keeping me safe on the road.
Started my service promptly, had it completed on time so that I could be on time for a Cancer Hospital appointment.
Well done to all who helped achieve this goal. Thank you!!
3 juin 2025
Avis spontané
Réponse : Lookers - Nissan Carlisle
Hi Kenneth, we're happy to hear that our service started promptly and was completed on time for your appointment. We're glad we could help and appreciate your kind words!
Kind regards
Lookers Customer Service & Resolution Team
Hugo’s the man
Hugo’s the man! Nothing but a positive expirience, this man’s an asset to Nissan
10 mai 2025
Avis spontané
Réponse : Lookers - Nissan Carlisle
Hi Vicky, We're thrilled to hear about your positive experience. It's wonderful to know that you had such a great interaction.
Kind regards
Lookers Customer Service & Resolution Team
Lookers Carlisle
Kaylee, was most helpful, attentive and very pleasant. I was kept up to date throughout the day via an app.
After service and MOT, car was spotless.
28 avril 2025
Avis spontané
Réponse : Lookers - Nissan Carlisle
Thank you for taking the time to leave this review, Kylee will be delighted with the feedback. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
Great service from Jacob from start to finish
Great service from start to finish
26 avril 2025
Avis spontané
Réponse : Lookers - Nissan Carlisle
Good afternoon, Thank you for your positive feedback. We're thrilled to hear you had a great experience from beginning to end.
Kind regards
Lookers Customer Service & Resolution Team
Advised the dealership of my exact…
Advised the dealership of my exact issue before booking my car as the shim between my brake bad and brake disc was physically broken and under warranty, this was confirmed by another Nissan dealer. I have a recorded voicemail from Nissan confirming that the part would be ordered and would not require a second visit, as I would need to book a day off work including an 80 mile round trip. After waiting around for the car to be looked at I was told by the servicing department that the yes, the part is definitely broken and would need to be ordered, they cannot fix it as they don’t have the part. I will now need to book another day off work to return the car and wait around for a 2-3 hour time slot.
Apparently the dealership have had a lot of these parts break and have quite a few on back order.
The dealership is inflexible in booking in time slots, one (not all) rude receptionist and complete lack of understanding or empathy. Unfortunately, they are my nearest dealership and the part is faulty and under warranty. Waiting for the service manager to return my complaint.
17 avril 2025
Avis spontané
Réponse : Lookers - Nissan Carlisle
Hi Chris,
We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.
We're disappointed to hear of the negative experience you had at our location. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you. Thank you for taking the time to get in contact with us.
Kind regards
Lookers Customer Service & Resolution Team
Nice staff but unacceptable wait to collect car
We recently booked our car in for its first service. We arrived on time at 1 oclock. We were advised it would be ready to collect “around 3 oclock.” Returning to the garage at ten past three I was told the car was not ready. The staff were pleasant and apologetic and said they had some staff shortages, however the car wasnt ready until just after 4 oclock.
The was not the customer care i had expected as we had a great experience when we first bought the car. Hopefully things will improve on our next visit.
14 avril 2025
Avis spontané
Réponse : Lookers - Nissan Carlisle
We understand your disappointment with the delay in your car service. We strive to provide timely and efficient service, and we apologize that your experience did not meet your expectations. We appreciate your feedback and will use it to improve our processes and ensure that our customers receive the best possible service. We are committed to providing a positive experience for all our customers, and we hope you will give us another chance to demonstrate our commitment to excellent customer care.
Brilliant customer service.
Brilliant customer service.
Very pleased with car purchase
31 mars 2025
Avis spontané
Réponse : Lookers - Nissan Carlisle
Thank you for your kind words. We are thrilled to hear that you had a positive experience with our team.
Sales rep was very helpful and got the…
Sales rep was very helpful and got the right car which very nice and drives really well I'm over the moon with it
31 mars 2025
Avis spontané
Réponse : Lookers - Nissan Carlisle
Good afternoon,
We're thrilled to hear you had a positive experience with our sales representative and are happy with your new car. We appreciate your kind words and hope you enjoy many happy miles ahead.
Kind regards
Lookers Customer Service & Resolution Team
EFFICIENT SALES TEAM
THE TWO MEMBERS OF THE NISSAN TEAM WE DEALT WITH IN CARLISLE WERE EXTREMELY COMPETANT, EFFICIANT AND HAD VERY GOOD CUSTOMER RELATIONS SKILLS. GOOD OLD FASHIONED SERVICE, EXPLAINING THE ADVANTAGES OF THE PRODUCT ( QASHQAI E-POWER )IN TERMS WHICH THE LAY MAN ie, MY WIFE AND I, COULD FOLLOW AND UNDERSTAND, WITHOUT BEING CONDESCENDING IN ANY WAY. IN SHORT VERY GOOD AMBASSADORS FOR NISSAN
28 mars 2025
Avis spontané
Réponse : Lookers - Nissan Carlisle
Hi John, We are delighted to hear that you had such a positive experience with our team in Carlisle. It's wonderful to know that our team members were able to provide you with the information and support you needed to make an informed decision about the Qashqai e-Power. We strive to create a welcoming and informative environment for all our customers, and we are thrilled that our team members were able to exceed your expectations.
Kind regards
Lookers Customer Service & Resolution Team
Réponse : Lookers - Nissan Carlisle
Hi Sandra, We're thrilled to hear you had a positive experience with our service. We appreciate your kind words and will continue striving to provide excellent customer service.
Kind regards
Lookers Customer Service & Resolution Team
All expertly handled by Hugo Mendonca…
All expertly handled by Hugo Mendonca who made the experience an enjoyable one. Love my new car, too!
14 mars 2025
Avis spontané
Réponse : Lookers - Nissan Carlisle
Thank you for taking the time to leave this review, Hugo will be delighted with the feedback. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.