Brett made a potentially difficult trade in so easy. I was trading in my mum’s former motability vehicle. This was something I was dreading since she passed away. Brett made the transition easy and wa... Voir plus
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Professional friendly staff, nothing was too much trouble and I was kept updated through the whole process ..... thank you :-)
L'entreprise a répondu
Brilliant customer service from Zhen and team at Lookers Nissan Chester. Nothing was too much trouble, Even when I chopped and changed alittle !!! All questions answered, emails replied to in a t... Voir plus
L'entreprise a répondu
We had been shopping around for a mobility car and I can honestly say that Brett the chap that looks after the mobility side of Nissan in Lookers Chester was absolutely brilliant. Excellent chap 100%,... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire de véhicules à moteur
- Concessionnaire automobile
- Garage automobile
- Concessionnaire de poids lourds
- Vendeur de voitures d'occasion
- Concessionnaire de poids lourds d'occasion
À propos de Lookers - Nissan Chester
Écrit par l'entreprise
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Écrit par l'entreprise
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Coordonnées de contact
302 Sealand Rd, CH1 4LQ, Chester, Chester, Royaume-Uni
- 01244 390 009
4,5
Excellent
109 avis
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Would 100% Recommend
Professional friendly staff, nothing was too much trouble and I was kept updated through the whole process ..... thank you :-)
12 mars 2026
Avis spontané
Réponse : Lookers - Nissan Chester
We appreciate your feedback and are so glad to hear that our professional, friendly staff made your experience a positive one by keeping you updated.
Brett is a star!
Brett made a potentially difficult trade in so easy. I was trading in my mum’s former motability vehicle. This was something I was dreading since she passed away. Brett made the transition easy and was so personable he put my concerns to the back of my mind and made the transition a more enjoyable experience.
19 mars 2026
Avis spontané
Réponse : Lookers - Nissan Chester
Thank you for sharing your positive experience, we are thrilled to hear that Brett made the trade-in process seamless and personal for you. We pride ourselves on making every customer's experience enjoyable and stress-free. We appreciate your feedback and look forward to serving you again in the future.
Brett davis was excellent everything…
Brett davis was excellent everything went smothly
17 mars 2026
Avis spontané
Réponse : Lookers - Nissan Chester
Hello, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day. Lookers customer service & resolution team
Excellent service from start to finish
Great service from start to finish with excellent communication throughout the process.
11 mars 2026
Avis spontané
Réponse : Lookers - Nissan Chester
We appreciate you taking the time to share your experience. We're happy to hear that you received great service and communication.
I have recurrent issue with hybrid…been told a battery replaced less than 1 year old is defect, why should I pay for it and not manufacturer or Nissan/Looker?
I have recurrent issue with hybrid battery, which I already changed for a new one last year. In the initial diagnostics investigation, I hear from Lookers that the new battery is defective and has to be changed, and for that I have to pay in excess of £1400.In my mind a battery that should last 10 years, why should I pay for new one when the battery was replaced less than one year. They do not feel responsible to find the issue why the battery failed in the first place and insist I have to pay the replacement of battery before further investigation. As Lookers changed the battery last time, why they don’t go after battery manufacturer to reimburse or provide new battery? Lookers called Nissan to check if they would cover costs, as car is now out of warranty, but Nissan do not feel either they have responsibility for the recurrent failure. I feel this is just poor customer service as I would expect part replaced by Lookers, would drive them to take ownership on this case. Lookers told me categorically that they will NOT contact battery manufacturing…out of there scope…sorry this not good service! It feel like I will have to buy a battery every year, do not know why this is failing repetitively as they say they will not investigate further until I commit to pay for a new battery!
16 mars 2026
Avis spontané
Réponse : Lookers - Nissan Chester
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide information on how you can raise different types of complaints and how we will manage them.
Thank you, *Lookers Motor Group*
Excellent service from start to finish
Excellent service from start to finish. Michelle was extremely helpful and kept me updated every step of the way.
9 mars 2026
Avis spontané
Réponse : Lookers - Nissan Chester
Hi Allan, we really appreciate your feedback! We can't wait to see you again. Have a great day. Lookers customer service & resolution team
Brilliant customer service from Zhen…
Brilliant customer service from Zhen and team at Lookers Nissan Chester.
Nothing was too much trouble, Even when I chopped and changed alittle !!!
All questions answered, emails replied to in a timely manner. Handover of new vehicle
10 🌟
6 mars 2026
Avis spontané
Réponse : Lookers - Nissan Chester
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
- Lookers customer service & resolution team
Fantastic service
Fantastic service, completed efficiently and ahead of time. Can’t ask for more!!
5 mars 2026
Avis spontané
Réponse : Lookers - Nissan Chester
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
- Lookers customer service & resolution team
Great service !
Great service from Craig who helped us through the whole process, everything was clearly explained from the start to the end and we came out with a lovely car !
31 janvier 2026
Avis spontané
Réponse : Lookers - Nissan Chester
We appreciate you sharing your experience! We're happy to hear that you received great service and that everything was clearly explained. We hope you enjoy your new car!
The sales team member was friendly
The sales team member was friendly ! Explained everything. Nothing was too much trouble
23 février 2026
Avis spontané
Réponse : Lookers - Nissan Chester
Hi Lisa, We appreciate your feedback and are happy the sales team member was friendly and helpful, explaining everything to you!
Thank you, Lookers Motor Group
Friendly and efficient service
19 février 2026
Avis spontané
Réponse : Lookers - Nissan Chester
We are so happy to hear that you were pleased with our team's friendly and efficient service! Thanks for your review.
My review of Lookers Nissan Chester…
My review of Lookers Nissan Chester would not be as detailed as many others because I have tried to contact them regarding buying a car but it seems the sales department have forgotten how to answer the telephone ! I did email an enquiry and eventually I did get a call back but I am still waiting for the follow up that I was told to expect? I tried calling again a few minutes ago and still no answer, they should rename this dealership the “ Marie Celeste” I’ll go elsewhere clearly they don’t need my business!
18 février 2026
Avis spontané
Réponse : Lookers - Nissan Chester
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide information on how you can raise different types of complaints and how we will manage them.
Thank you, *Lookers Motor Group*
Great service as usual from Lookers Nissan Chester.
Friendly but respectful staff as always.
Kept up to date with the car’s progress throughout its service.
Vehicle ready within the 2 hour time given and had been cleaned inside and out.
10 février 2026
Avis spontané
Réponse : Lookers - Nissan Chester
We're thrilled to hear you had a positive experience at our auto shop! Our team takes pride in exceptional customer service and timely service. We hope to see you back for your next vehicle service.
Excellent service
Excellent service. Detailed explanations throughout the process by Michelle brown.
23 janvier 2026
Avis spontané
Réponse : Lookers - Nissan Chester
Hi Mark, We're happy to hear that you received excellent service and detailed explanations. Thank you for your positive feedback; we appreciate it.
Thank you, Lookers Motor Group
Brett was extremely helpful and…
Brett was extremely helpful and professional making the whole process very easy. Would highly recommend.
16 janvier 2026
Avis spontané
Réponse : Lookers - Nissan Chester
We appreciate you taking the time to leave us this review. We're happy to hear that our team made the process easy and were helpful and professional.
Awful car and sales experience
Car was Sold with a broken key and an unsafe tyre. Broke down within weeks. Took 4 weeks to fix, asked about a complimentary warranty as car had 3 issues within as many weeks to be told no you can buy it instead. If Nissan are so confident in their cars this wouldn’t be an issue. Terrible customer service from sales. 1 star is due to the lovely service team who were great. Would NEVER buy a Nissan again and would never recommend it. Feel trapped and mis-sold.
1 janvier 2026
Avis spontané
Réponse : Lookers - Nissan Chester
Hi Emma, We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We're disappointed to hear of the negative experience you had at our location. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you. Thank you for taking the time to get in contact with us.
Kind regards
Lookers Customer Service & Resolution Team
Excellent service
Excellent communication very efficient car ready to drive away on 3rd day of reserving, very helpful and friendly. Customer service was great from Sam Jones at Chester all paperwork via email within 2 days completed and explained everything I needed to do. Highly recommend lookers Nissan, I now own a fantastic new car. 😃
31 décembre 2025
Avis spontané
Réponse : Lookers - Nissan Chester
Hi Gracie, thank you for taking the time to leave a review for us at Lookers Head Office. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! - Lookers customer service & resolution team
Efficient Servicing service
Quick check in and handover of courtesy car. Constant updates on the work process and car handed back early as requested
16 décembre 2025
Avis spontané
Réponse : Lookers - Nissan Chester
Hi Paul, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Lookers customer service & resolution team
Surpassed expectations
Following a previously unpleasant experience with a different lookers branch, i was concerned, however this branch have been fantastic so far. Kept me upto date with progress consistently. Very polite and Simon has been a great point of contact within branch. I am still awaiting parts to be delivered to complete the work on my car. So I'll nip back with a full review when the work is completed. But upto now, great service
28 novembre 2025
Avis spontané
Réponse : Lookers - Nissan Chester
We appreciate you sharing your experience. We're happy to hear that our team has provided great service and kept you informed. We look forward to your follow-up review once the work is completed and hope you continue to have a positive experience.
Great service from all in Lookers…
Great service from all in Lookers Nissan Chester, vehicle was serviced, cleaned and ready on time.
22 novembre 2025
Avis spontané
Réponse : Lookers - Nissan Chester
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Lookers Head Office. Please don't hesitate to reach out if there's anything additional we can do for you.
- Lookers customer service & resolution team
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