Today, we brought a Nissan Qashqai from the Gateshead Nissan Lookers. Over the years we have 8 cars from different dealership and this has been the best experience from start to finish. Jason our... Voir plus
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Établissement
Changer d'établissementStoneygate Close, NE10 0AZ Gateshead, Gateshead, GB
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This is for lookers nissan gateshead. Comminication and after sales service is appauling. Still waiting to hear back from 2 emails to sales manager totally ignoring myself, yet when wanting a sale... Voir plus
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I have dealt with Lookers Nissan Gateshead for around 20 years. Customer service excellent, all staff very professional, polite, knowledgeable and caring. Great range of new and used cars for sale,... Voir plus
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I bought a car from salesman John at Gateshead branch of Lookers. He was very helpful and friendly and definitely not pushy. Gave me all information needed re new car and completed dvla transfer wit... Voir plus
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À propos de l'entreprise
- Concessionnaire de véhicules à moteur
- Concessionnaire automobile
- Garage automobile
- Concessionnaire de poids lourds
- Vendeur de voitures d'occasion
- Concessionnaire de poids lourds d'occasion
À propos de Lookers - Nissan Gateshead
Écrit par l'entreprise
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Écrit par l'entreprise
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Coordonnées de contact
Stoneygate Close, NE10 0AZ, Gateshead, Gateshead, Royaume-Uni
- 0191 495 5292
4,5
Excellent
120 avis
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Picked car up was filthy kids sweets in…
Picked car up was filthy kids sweets in front of car we don't have young kids, phoned told them car was full of mud. Said pop in next week to get it cleaned, what a disappointment. I had to clean it myself. Paid a lot to have it serviced motd very dissapointed
23 février 2026
Avis spontané
Réponse : Lookers - Nissan Gateshead
Hi Lorraine, We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide information on how you can raise different types of complaints and how we will manage them.
Thank you, Lookers Motor Group
This is for lookers nissan gateshead
This is for lookers nissan gateshead.
Comminication and after sales service is appauling. Still waiting to hear back from 2 emails to sales manager totally ignoring myself, yet when wanting a sale couldnt be more helpful. Sales representive was lack proactiveness too.
3rd car from there but will be the last unfortunately...
7 février 2026
Avis spontané
Réponse : Lookers - Nissan Gateshead
Hi TV, We appreciate your feedback and are sorry to hear about the issues with communication and after-sales service. We'll address this internally to improve our responsiveness. We value your patronage and regret to learn of your disappointment.
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide information on how you can raise different types of complaints and how we will manage them.
Thank you, Lookers Motor Group
Lookers Nissan Gateshead
Today, we brought a Nissan Qashqai from the Gateshead Nissan Lookers.
Over the years we have 8 cars from different dealership and this has been the best experience from start to finish. Jason our salesman, actually listening to what we wanted and needed. Jason was so very supportive throughout the process. Nothing was to much trouble. We would definitely recommend lookers Nissan Gateshead to anyone.
Ask for Jason, he really listening.
11 février 2026
Avis spontané
Réponse : Lookers - Nissan Gateshead
Hi Pamela, We're happy to hear that you had such a positive experience at our dealership. It's great to know that our staff was so supportive and attentive to your needs. We appreciate your recommendation and are so glad we could help you find the right car.
Thank you, Lookers Motor Group
Orderly and kept up to date
8 juillet 2025
Avis spontané
Réponse : Lookers - Nissan Gateshead
Barbara, we really appreciate your positive review! If you have any further questions, please don't hesitate to reach out!
- Lookers customer service & resolution team
Excellent customer service
A smooth straightforward process of buying and selling a car. Very impressed with the way Jason Greaves handled all my questions and ensured a quick turnaround of vehicles - well done
13 octobre 2025
Avis spontané
Réponse : Lookers - Nissan Gateshead
Hi Keith, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Lookers customer service & resolution team.
Amazing Service
Angela was amazing from start to finish. Friendly and great at communicating throughout. Sourcing me my perfect car and was just as excited as me! Fantastic service and couldn’t be more thankful
30 septembre 2025
Avis spontané
Réponse : Lookers - Nissan Gateshead
Hi Nicola, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Excellent customer services.
Excellent customer services.
Over several days Jason Greaves provided fantastic help and knowledge throughout the buying and part exchange experience, always with a smile and at times aided by his line manager.
Thanks again guys.
29 août 2025
Avis spontané
Réponse : Lookers - Nissan Gateshead
Hi John, appreciate you sharing your positive experience. We're happy to hear that you received fantastic help and knowledge throughout the buying and part exchange experience. Thanks again for your feedback.
Kind regards
Lookers Customer Service & Resolution Team
Excellent customer service
I have dealt with Lookers Nissan Gateshead for around 20 years. Customer service excellent, all staff very professional, polite, knowledgeable and caring.
Great range of new and used cars for sale, and excellent deals.
All purchasing process completed quickly and thoroughly. Everything explained and new car checked thoroughly. Overall always given excellent service, nothing is a problem. Staff go the extra mile. I would not go any where else.
18 août 2025
Avis spontané
Réponse : Lookers - Nissan Gateshead
Hi Karen, We appreciate you taking the time to share your long-term experience. We're happy to hear that you've consistently received excellent customer service and found our staff professional and knowledgeable. It's great to know you value our range of vehicles and efficient purchasing process.
Kind regards
Lookers Customer Service & Resolution Team
Vehicle repairs
From booking in too picking up vehicle was well handled, even to asking for further work to be done. Good service received from all involved. Great coffee.
18 juillet 2025
Avis spontané
Réponse : Lookers - Nissan Gateshead
Hi John, We appreciate you taking the time to leave us this review. We're happy to hear that your experience was well handled, and that you enjoyed our service and coffee.
Kind regards
Lookers Customer Service & Resolution Team
Excellent service very helpful after…
Excellent service very helpful after care very good as well recommend always
11 juillet 2025
Avis spontané
Réponse : Lookers - Nissan Gateshead
We appreciate you taking the time to leave us this review. We're happy to hear that you were satisfied with our service and after care.
Issue free purchase
I bought a car from salesman John at Gateshead branch of Lookers. He was very helpful and friendly and definitely not pushy. Gave me all information needed re new car and completed dvla transfer without any issues . Would defo recommend Lookers at Gateshead for friendly hassle free service.
16 juillet 2025
Avis spontané
Réponse : Lookers - Nissan Gateshead
We're happy to hear that you had a friendly, hassle-free experience at our Gateshead branch. We appreciate your positive feedback regarding the helpful and informative service you received. Thank you for recommending us!
Great service
Great service, really friendly and knowledgeable. Made us feel very welcome and helped us find the perfect car for us. Definitely would recommend and the customer loyalty offers are well worth it. Thank you
16 juillet 2025
Avis spontané
Réponse : Lookers - Nissan Gateshead
We appreciate you taking the time to leave this review. We're happy to hear that you felt welcome and that we helped you find the perfect car. We're also glad the loyalty offers are valuable.
Excellent service from booking to…
Excellent service from booking to collecting. An explanation of what would happen during the investigation to receiving the report was very helpful. Thank you.
11 juillet 2025
Avis spontané
Réponse : Lookers - Nissan Gateshead
We appreciate you taking the time to leave this review. We're happy to hear that you found the explanation of what would happen during the investigation helpful.
Almost Satisfied
Purchased Nissan Juke from Lookers Gateshead and almost everything went according to plan.
Got the car that I wanted and very satisfied in that respect.
Was encouraged to purchase many extras at time of sale but I only went for the dashcam package.Unfortunately this was a bad decision as the dashcam is not as good as others I have had. Cost £249 which is fairly extreme as the unit can be purchased for around £70.
Finally I was not given Welcome to Nissan pack when I collected car and I had to chase this up twice before eventually receiving Warranty and Servjce History book through the post.
26 juin 2025
Avis spontané
Réponse : Lookers - Nissan Gateshead
We appreciate your feedback on your Nissan Juke purchase from Lookers Gateshead. We are happy that you are satisfied with the car itself. We regret that the dashcam and the Welcome Pack process did not meet your expectations. We will review this to improve our service.
Top marks!!
All staff were friendly and welcoming but top marks to Abigail! From my initial visit to picking up my car she was knowledgeable, informative, friendly and helpful whether visiting or via email. She advised me on choosing my perfect car and I love it!! Great dealership!!
28 juin 2025
Avis spontané
Réponse : Lookers - Nissan Gateshead
We appreciate you sharing your feedback. We're happy to hear that our staff were welcoming and that you found their advice helpful in choosing your perfect car. We're so glad you love it!
I was kept up to speed on my cars…
I was kept up to speed on my cars ongoing process throughout.
1 juillet 2025
Avis spontané
Réponse : Lookers - Nissan Gateshead
We're happy to hear that you were kept informed about your car's service. Thank you for your positive feedback!
Lucy was very helpful and informative…
Lucy was very helpful and informative when I booked my car in for a service .
Giving fantastic advice and being very informative .
25 juin 2025
Avis spontané
Réponse : Lookers - Nissan Gateshead
We appreciate you taking the time to leave this review. We're happy to hear that you found our service helpful and informative when booking your car in.
Everything went as promised
24 juin 2025
Avis spontané
Réponse : Lookers - Nissan Gateshead
Hi Joe,We're glad you were satisfied with your experience, and we appreciate you taking the time to leave us this wonderful feedback.
Kind regards
Lookers Customer Service & Resolution Team
Quick and detailed response from Jason
Quick and detailed response from Jason. Paper work was explained and completed quickly. Main features of the vehicle explained before leaving.
18 juin 2025
Avis spontané
Réponse : Lookers - Nissan Gateshead
Hi,We're happy to hear that you received a quick and detailed response and that the paperwork was explained well. We appreciate your positive feedback on the vehicle explanation.
Kind regards
Lookers Customer Service & Resolution Team
Réponse : Lookers - Nissan Gateshead
We appreciate you taking the time to leave this review, and we are so happy to hear that you were delighted with our seamless service.
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