I had a puncture next to the Newcastle Renault garage early morning. While changing the tyre, Regan from the service staff came to help me. After examing the damage they secured the car in the... Voir plus
Établissement
Changer d'établissement6 Benfield Rd, NE6 5XA Newcastle upon Tyne, Newcastle upon Tyne, GB
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Lisez les avis des autres
I bought a car 11 months ago and it had to go back under the warranty for electrical faults. They had my car a month, then came back and said I owed £600 in repairs, including 2 new tyres despite only... Voir plus
L'entreprise a répondu
Friendly, helpful and informative staff made me feel welcome and answered all my questions. Made the whole experience of buying my new Renault 4 a breeze. Special shoutouts to Fay for organising the s... Voir plus
L'entreprise a répondu
Personal Attention from a Salesman at a Main Dealer. The whole deal for a replacement vehicle (including trade-in) was completed swiftly and efficiently. I did my bit re Car Ins. V5 etc. and the Sal... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire de véhicules à moteur
- Concessionnaire automobile
- Garage automobile
- Concessionnaire de poids lourds
- Vendeur de voitures d'occasion
- Concessionnaire de poids lourds d'occasion
À propos de Lookers - Renault Newcastle
Écrit par l'entreprise
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Écrit par l'entreprise
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Coordonnées de contact
6 Benfield Rd, NE6 5XA, Newcastle upon Tyne, Newcastle upon Tyne, Royaume-Uni
- 0191 275 5463
3,9
Bien
42 avis
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I bought a car 11 months ago and it had…
I bought a car 11 months ago and it had to go back under the warranty for electrical faults. They had my car a month, then came back and said I owed £600 in repairs, including 2 new tyres despite only doing 7k miles on the car. The service manager had no regard for the issues I was having and they returned my car not even having cleaned it. I was under the impression due to the noise on the call that he had me on speaker phone to show off to the other members of staff in the showroom. I'd save your money and buy a car elsewhere, I am now stuck with a vehicle I don't trust on the roads and left to deal with the staff in service who have no manners or consideration for the inconvenience and upheaval of my car going wrong.
23 mars 2026
Avis spontané
Réponse : Lookers - Renault Newcastle
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide information on how you can raise different types of complaints and how we will manage them.
Thank you, *Lookers Motor Group*
Would not recommend this dealer ship
Would not recommend this dealer ship. Had an appointment where the sales person was 20 minutes late. The sales person, did not disclose additional costs e.g. colour of the paint. Proceeded to put a deposit down but then issues came about with sale, and was told I would get the £200 deposit refunded. It has since been greater than 2 weeks and I keep getting told the refund is being processed, but still no sign. It has gotten to the point where we have to go through a debit card dispute via the bank.
Will not be recommending this branch to anyone, and I would advise you avoid it.
21 février 2026
Avis spontané
Réponse : Lookers - Renault Newcastle
Hello, we're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us at 0161 291 0043. We look forward to hearing from you.
Lookers customer service & resolution team
Excellent service from pickup to back…
Excellent service from pickup to back home
Well done
27 janvier 2026
Avis spontané
Réponse : Lookers - Renault Newcastle
We're happy to hear that you had a great experience with our service from beginning to end. Thank you for your positive feedback!
Poor customer service.
I have tried to speak to the service manager at Newcastle upon Tyne about a battery issue with my Renault Rafale on two occasions,a promise to call back was not forthcoming. Also no response to my email.
Following my Trustpilot review, I did eventually receive a call back. It is a shame that the company was not initially more responsive.
14 novembre 2025
Avis spontané
Réponse : Lookers - Renault Newcastle
Hi Keith, We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We're disappointed to hear of the negative experience you had at our location. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you. Thank you for taking the time to get in contact with us.
Kind regards
Lookers Customer Service & Resolution Team
5 star plus
I bought a Dacia duster off Justin McLeod. He was pure class, he went above and beyond. I’m now on to my 3rd duster from lookers.
21 octobre 2025
Avis spontané
Réponse : Lookers - Renault Newcastle
Hi Stephen, We're happy to hear that you had such a positive experience! It's great to know that you felt supported, and we appreciate your continued loyalty.
Kind regards
Lookers Customer Service & Resolution Team
Outstanding customer service
Friendly, helpful and informative staff made me feel welcome and answered all my questions. Made the whole experience of buying my new Renault 4 a breeze. Special shoutouts to Fay for organising the sale and Michael for sorting the test drives. Nothing was too much trouble and I would definitely recommend Lookers to anyone.
22 septembre 2025
Avis spontané
Réponse : Lookers - Renault Newcastle
Hi Graeme, We appreciate you sharing your positive experience. We're happy to hear that our staff were helpful and made buying your new car a breeze. It's great to know you would recommend us.
Kind regards
Lookers Customer Service & Resolution Team
Bought a new Renault Clio
Bought a new Renault Clio, Chris the salesman was extremely helpful and organised everything so the whole process went extremely smoothly.
8 septembre 2025
Avis spontané
Réponse : Lookers - Renault Newcastle
Hi John, We're happy to hear that your new car purchase went smoothly. It's great to know the salesperson was helpful and organised. Thank you for your positive feedback!
Kind regards
Lookers Customer Service & Resolution Team
Had a great experience distance buying
Had a really great experience distance buying! Chris was super helpful, never any pressure, responded promptly throughout and always professional. Chris arranged delivery at a very affordable cost and made sure everything went smoothly. Would highly recommend, especially for distance buying!
29 août 2025
Avis spontané
Réponse : Lookers - Renault Newcastle
Hi Karen, We appreciate you sharing your positive experience with us. We're happy to hear that the distance buying process was smooth and that our service was helpful and professional. Thank you for your recommendation!
Kind regards
Lookers Customer Service & Resolution Team
Attentive service from beginning to end…
Attentive service from beginning to end of buying process. Knowledgeable and friendly salesman.
26 juin 2025
Avis spontané
Réponse : Lookers - Renault Newcastle
We appreciate you sharing your positive experience with our sales team; we're happy to hear they were so attentive and helpful!
Réponse : Lookers - Renault Newcastle
We would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated
Lookers Customer Service & Resolution Team
Excellent car sales from Fay Coleman
Excellent car sales from Fay Coleman(Lookers), she worked very hard covering my needs, nothing a problem, top marks.
16 mai 2025
Avis spontané
Réponse : Lookers - Renault Newcastle
Hi We're thrilled to hear about your positive experience with Fay. It's wonderful to know she went above and beyond to ensure your needs were met. We appreciate your kind words and will share your feedback with Fay.
Kind regards
Lookers Customer Service & Resolution Team
Very easy to use
Drop off very easy.
Communications clear and concise.
Work done in very good time and vehicle back same day.
7 mai 2025
Avis spontané
Réponse : Lookers - Renault Newcastle
Hi John, We appreciate your positive feedback and are glad to hear you had a smooth experience with our service. We strive to provide clear communication and efficient service to all our customers.
Kind regards
Lookers Customer Service & Resolution Team
We bought the car
We turned up at the garage without an appointment, as I had seen a car on the website. Unfortunately, we arrived as the car was going out on a test drive, and was bought. Between the garage and my website search we found an alternative car in a location 60 miles away. We had some doubts over the size of the boot to pack my wife's mobility scooter into so agreed to return the following day, with the scooter. Dismantled, the scooter fitted in the boot and we decided to test drive the demonstration model. Afterwards, it was arranged to bring the car from the other location and we agreed on a trade. All the way through the salesmen were friendly and extremely helpful. Business-like and efficient. We received our new car a few days later after it had arrived and been prepared for us.
16 avril 2025
Avis spontané
Réponse : Lookers - Renault Newcastle
We would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated
Lookers Customer Service & Resolution Team
Great customer service
Purchased a new car and I experienced great customer service from Fay, from initially choosing the car through to receiving it, everything went smoothly. There were a couple of minor issues with the car on delivery but these were taken care of swiftly and to my expectations. I would recommend
1 mars 2025
Avis spontané
Réponse : Lookers - Renault Newcastle
Hi Thank you for taking the time to leave this review. We are delighted to hear about your positive experience and appreciate your kind words about Fay. We are pleased to know that the minor issues were resolved swiftly and to your expectations.
Kind regards
Lookers Customer Service & Resolution Team
They go the extra mile and valet the…
They go the extra mile and valet the car after service
1 avril 2025
Avis spontané
Réponse : Lookers - Renault Newcastle
Hi Lesley, We appreciate you taking the time to share your experience. We're glad to hear that you were pleased with the valet service.
Kind regards
Lookers Customer Service & Resolution Team
Great Dealership
From the moment I first spoke with Chris , he Mark and the team made the whole process a very simple one , covering all areas and enabling me to drive away with the perfect car solution.
100% recommend these guys
19 février 2025
Avis spontané
Réponse : Lookers - Renault Newcastle
Thank you for taking the time to leave this review, Chris and Mark will be delighted with the feedback. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
Personal Attention from a Main Dealer
Personal Attention from a Salesman at a Main Dealer.
The whole deal for a replacement vehicle (including trade-in) was completed swiftly and efficiently. I did my bit re Car Ins. V5 etc. and the Salesman had all other Documents sorted and ready at time of handover and collection of my new vehicle.
It is good to be a customer of a Main Dealer such as Lookers, Newcastle upon Tyne, once again.
13 janvier 2025
Avis spontané
Réponse : Lookers - Renault Newcastle
We would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated
Lookers Customer Service & Resolution Team
Helpful straightforward advice and no…
Helpful straightforward advice and no hard sell.
9 novembre 2024
Avis spontané
Réponse : Lookers - Renault Newcastle
We would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated
Lookers Customer Service & Resolution Team
This is my 4th car through the lookers…
This is my 4th car through the lookers network , can only say first class service , only down side is I wish the car cleaners would use clean cloths while washing customers cars.
21 octobre 2024
Avis spontané
Réponse : Lookers - Renault Newcastle
Hello Steve, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you.
- Lookers customer service & resolution team
On my way home from the garage my car…
On my way home from the garage my car was not driving right. Then my engine light came on and some warning messages on my dash board. When I got home and popped my bonnet I discovered a pipe had not been connected back to my engine. This could have been very serious if I had to drive my car further as I had no power to my car when I put my accelerator pedal to the floor
11 octobre 2024
Avis spontané
Réponse : Lookers - Renault Newcastle
Hi,
Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
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