Got my second car from Skoda Newcastle. My transaction 4yrs ago and after sale services from Skoda were great. So it was a no brainer to get my new car from them still. Michael was again super helpful... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementRailway St, NE4 7AD Newcastle upon Tyne, Newcastle upon Tyne, GB
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Lisez les avis des autres
First class service from this dealership, in particular the Salesman Luke who could not have been more helpful. Bearing in mind we’re a long way apart geographically, I ended up with a sweet deal a... Voir plus
L'entreprise a répondu
Seamless and attentative from start to finish! No pressure selling. Micheal listened what we wanted and delivered the goods- literally! Walked in one day and picked up our car the next. What more ca... Voir plus
L'entreprise a répondu
The whole process of buying a car and part exchanging was smooth from start to finish. The deal was unbelievable! £106 pcp per month for 3 years, including warranty, break down cover and 2 services... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire de véhicules à moteur
- Concessionnaire automobile
- Garage automobile
- Concessionnaire de poids lourds
- Vendeur de voitures d'occasion
- Concessionnaire de poids lourds d'occasion
À propos de Lookers - SKODA Newcastle
Écrit par l'entreprise
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Écrit par l'entreprise
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Coordonnées de contact
Railway St, NE4 7AD, Newcastle upon Tyne, Newcastle upon Tyne, Royaume-Uni
- 0191 256 4636
4,7
Excellent
158 avis
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Skoda Newcastle ⭐️⭐️⭐️⭐️⭐️
Got my second car from Skoda Newcastle. My transaction 4yrs ago and after sale services from Skoda were great. So it was a no brainer to get my new car from them still. Michael was again super helpful and honest which I appreciate. Looking forward to use my new car and defo see them again after 4yrs.
23 mars 2026
Avis spontané
Réponse : Lookers - SKODA Newcastle
We're happy to hear about your great experiences with Skoda Newcastle and that our services met your expectations. We appreciate your continued trust and are glad that you found our team member helpful and honest. We look forward to seeing you again!
Helpful and informative at every step…
Helpful and informative at every step of the way. Excellent customer service and after care.
21 mars 2026
Avis spontané
Réponse : Lookers - SKODA Newcastle
Thank you for the positive feedback! We strive to provide top-notch customer service and it's great to hear that we met your expectations. We are always here to assist you and ensure your satisfaction. Thank you for choosing our business!
Comments from previous satisfied customer
Having bought a number of new and used vehicles of various makes from lookers. I have always received a professional, knowledgeable and efficient service.
18 mars 2026
Avis spontané
Réponse : Lookers - SKODA Newcastle
Thank you for sharing your positive experience with us! We are thrilled to know that our team has provided you with professional, knowledgeable, and efficient service while purchasing your vehicles. We appreciate your business and hope to continue serving you in the future.
10/10
Seamless and attentative from start to finish! No pressure selling. Micheal listened what we wanted and delivered the goods- literally! Walked in one day and picked up our car the next. What more can you ask for. He did all the donkey work- sorting tax, service plan(which we asked about not pushed into) our part exchange ( which we were more than happy with the deal struck)
10 mars 2026
Avis spontané
Réponse : Lookers - SKODA Newcastle
Hi Dawn, We're happy to hear that you had a seamless and attentive experience! It's great to know that we delivered exactly what you wanted without any pressure. Thank you for sharing your positive feedback; we appreciate it!
Thank you, Lookers Motor Group
Easy to book in and quickly and…
Easy to book in and quickly and pleasantly booked . Kept in touch during service and when car was ready. Picked car up no problem.
2 mars 2026
Avis spontané
Réponse : Lookers - SKODA Newcastle
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
- Lookers customer service & resolution team
Réponse : Lookers - SKODA Newcastle
Hi Leanne, We appreciate you taking the time to share your experience; we are so glad you found our team friendly and our communication good.
Thank you, Lookers Motor Group
Friendly
Friendly, attentive, knowledgeable and very professional service.
28 février 2026
Avis spontané
Réponse : Lookers - SKODA Newcastle
We appreciate your positive feedback! We're happy you received friendly, attentive, knowledgeable, and professional service.
Lookers Škoda Newcastle review
The salesperson at Lookers Škoda Newcastle was welcoming, helpful as well as being honest and thorough . He explained everything at every step.
27 février 2026
Avis spontané
Réponse : Lookers - SKODA Newcastle
Hi Norman, we are glad we could help. We are always more than happy to assist you if anything else comes up. Take care! - Lookers customer service & resolution team
Very informative and helpful service…
Very informative and helpful service from Michael. Our purchase went very smoothly and on time. This is our second purchase from this showroom and once again we were impressed.
26 février 2026
Avis spontané
Réponse : Lookers - SKODA Newcastle
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Lookers customer service & resolution team
Friendly and informative salesman
18 février 2026
Avis spontané
Réponse : Lookers - SKODA Newcastle
Hi Susan, We are so happy to hear that you found our salesman friendly and informative! Thank you for taking the time to leave us this great review.
Thank you, Lookers Motor Group
Buying Skoda car
From start to finish no problems. Everything was ready when advised it would be. Pick up of car was seamless
25 février 2026
Avis spontané
Réponse : Lookers - SKODA Newcastle
Hello, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. Lookers customer service & resolution team
First class service
First class service from this dealership, in particular the Salesman Luke who could not have been more helpful.
Bearing in mind we’re a long way apart geographically, I ended up with a sweet deal and an excellent car.
Thoroughly recommended from some who has bought a lot of cars.
25 février 2026
Avis spontané
Réponse : Lookers - SKODA Newcastle
Hi Nicholas, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day! Lookers customer service & resolution team
I’ve been told to say’Jaime was good…
I’ve been told to say’Jaime was good but Michael was better’ . Joking aside these two gentlemen were a pleasure to deal with. They gave concise and accurate information about the car I was purchasing . There was no hard sell just a lot of helpful advice about the car and services provided.
It was good to meet a supportive team . Keep up the good work
12 février 2026
Avis spontané
Réponse : Lookers - SKODA Newcastle
Hi Jane, We appreciate you sharing your experience. We're happy to hear that you found our team supportive and that you received helpful advice and accurate information without any pressure. We're glad you enjoyed your time with us.
Thank you, Lookers Motor Group
Réponse : Lookers - SKODA Newcastle
Hi ,We're so glad to hear that you had such a fantastic experience with our team members! Thank you for your feedback.
Thank you, Lookers Motor Group
Skoda Karoq Purchase at Lookers SKODA Newcastle
Outstanding Customer Service from Jaime Quenet and Michael Mountford at Lookers Skoda Newcastle concerning the purchase of a used, nearly new Skoda Karoq. The initial test drive and order agreement was discussed with Jaime and very efficiently followed up with Michael. Both were excellent, proactive and very professional in understanding and meeting our needs. The purchase and collection was completed in less than 48 hours with all relevant checks and Gardex treatment completed ! Well done to Jaime and Michael for their excellent service and looking forward to enjoying my 4th Skoda from Lookers Newcastle. Well done !
28 janvier 2026
Avis spontané
Réponse : Lookers - SKODA Newcastle
Hi Colin, We appreciate you sharing your positive experience regarding your Skoda Karoq purchase. We're happy to hear that our team provided excellent, proactive, and professional service, meeting your needs efficiently. We value your continued business and hope you enjoy your new vehicle!
Thank you, Lookers Motor Group
We’re absolutely delighted with our new…
We’re absolutely delighted with our new car and the whole experience. Michael Mountford was fantastic from start to finish – friendly, professional and really helpful. Everything went smoothly, the service was excellent, and we couldn’t be happier. Highly recommend.
29 janvier 2026
Avis spontané
Réponse : Lookers - SKODA Newcastle
We're delighted to hear you're happy with your new car and the seamless experience. We appreciate your positive feedback regarding the friendly and professional service you received. Thank you for recommending us!
Michael Mountford was excellent from…
Michael Mountford was excellent from start to finish, seamless process, quick turnaround and great knowledge.
26 janvier 2026
Avis spontané
Réponse : Lookers - SKODA Newcastle
Hi Sarah, We're happy to hear that you had such a positive experience. It's great to know the process was seamless and quick, and that our knowledge was helpful to you.
Thank you, Lookers Motor Group
Buy in confidence with Lookers Skoda Newcastle.
This is my second Fabia purchase from Skoda Newcastle. The staff are friendly, knowledgeable and very helpful (first time Kieran and now Paul), including the manager Jaime, with a relaxed no pressure approach. As a returning customer I can highly recommend Skoda Newcastle when it is time for an upgrade.
29 janvier 2026
Avis spontané
Réponse : Lookers - SKODA Newcastle
Hello Michael, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
- Lookers customer service & resolution team.
Didn’t even know our car was on site…
Didn’t even know our car was on site for three days.
Cars done just over 5k needs new battery and two front tyres apparently, no updates unless I message them would have given zero if possible
29 janvier 2026
Avis spontané
Réponse : Lookers - SKODA Newcastle
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide information on how you can raise different types of complaints and how we will manage them.
Thank you, *Lookers Motor Group*
Alex Watson was awesome
Alex Watson was awesome. Excellent customer service from beginning to end. Very calming and able to explain all aspects in a concise and simple manner. Very reassuring of the process. Very efficient and went the extra mile to help in all areas of the process. Definitely recommend Lookers!
26 janvier 2026
Avis spontané
Réponse : Lookers - SKODA Newcastle
We appreciate you sharing your experience. We're happy to hear that you received excellent customer service and that our team member was able to explain everything clearly. It's great to know they went the extra mile!
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