As always first class service and consideration and urgency in their dealings with us. Nothing it to much trouble and all my concerns were considered and dealt with. Great service
L'entreprise a répondu
Établissement
Changer d'établissementEastbourne Rd, Westham, BN24 5NH Pevensey, Pevensey, GB
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Lisez les avis des autres
I'm extremely impressed with their services and am not going to bother going anywhere else. I've tried garages locally to me and, although this is a bit of a schlep, I'm going to only use them in fut... Voir plus
L'entreprise a répondu
Best MOT experience to date ... Mercedes Benz Eastbourne were efficient, informative and cost effective.. they even washed my vehicle before presenting it back to me with the video of thier summary... Voir plus
L'entreprise a répondu
I did not like that I was driving round for over a month without an MOT as I was supposed to be notified to book in. I however was notified about booking my very expensive service!! Funny how they... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire de véhicules à moteur
- Concessionnaire automobile
- Garage automobile
- Concessionnaire de poids lourds
- Vendeur de voitures d'occasion
- Concessionnaire de poids lourds d'occasion
À propos de Lookers - smart of Eastbourne
Écrit par l'entreprise
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Écrit par l'entreprise
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Coordonnées de contact
Eastbourne Rd, Westham, BN24 5NH, Pevensey, Pevensey, Royaume-Uni
- 01323 342898
4,3
Excellent
20 avis
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Réponse : Lookers - smart of Eastbourne
We are thrilled to hear that you had a positive experience with us! Our team works hard to provide top-notch service and we are happy that it did not go unnoticed. Thank you for choosing our business!
As always first class service …
As always first class service and consideration and urgency in their dealings with us.
Nothing it to much trouble and all my concerns were considered and dealt with.
Great service
14 janvier 2026
Avis spontané
Réponse : Lookers - smart of Eastbourne
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
- Lookers customer service & resolution team.
Was ment to order a battery for my car…
Was ment to order a battery for my car & it didn’t come in
3 janvier 2026
Avis spontané
Réponse : Lookers - smart of Eastbourne
To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Excellent and helpful service…
Excellent and helpful service throughout .
Good people doing a good job - I hope Mercedes/ Lookers appreciate that their people are their greatest asset .
27 novembre 2025
Avis spontané
Réponse : Lookers - smart of Eastbourne
Hi Bernard, we are glad we could help. Please don't hesitate to reach out if there's anything additional we can do for you. - Lookers customer service & resolution team
Just had my car serviced
Just had my Mum’s car serviced. Hannah, as usual, gave excellent customer service. I always feel very comfortable dealing with her. She is a real credit to the Service Department
25 novembre 2025
Avis spontané
Réponse : Lookers - smart of Eastbourne
We're happy to hear that your Mum's car service was excellent, and we appreciate your kind words. We're so glad you feel comfortable with our service team member; it's great to know they made your visit a positive one!
Best MOT experience to date ..
Best MOT experience to date ... Mercedes Benz Eastbourne were efficient, informative and cost effective.. they even washed my vehicle before presenting it back to me with the video of thier summary overview.. a prompt, seamless and faultless experience from booking to completion.. the all inclusive monthly or annual service plans with MOT makes this a must have for savvy motorists.
7 novembre 2025
Avis spontané
Réponse : Lookers - smart of Eastbourne
Thank you for taking the time to leave a review! We are so glad to hear that your experience with Mercedes Benz Eastbourne was efficient, informative, and cost effective. Our team takes pride in providing a seamless and faultless experience, and we are thrilled that you were pleased with our all inclusive service plans. Let us know if there is anything else we can do for you in the future.
Not a great overall experience …
I did not like that I was driving round for over a month without an MOT as I was supposed to be notified to book in. I however was notified about booking my very expensive service!! Funny how they remembered that!
So the girl on the phone then tells me I can’t have the car picked up and brought back as there is no MOT on it. Well that was the only reason I signed up for the service plan. So 17 miles there in 2 cars time off work and a husband out of bed early who is a night worker, to be told they could’ve picked it up. A little training needed there!!! So he was too busy to bring it back as not booked in previous 🙄 I asked for discount and got it. Hallelujah. Then was told from the service that the anti roll bar bushes were in the red and it would cost £311 Told them just go ahead with the MOT as can’t believe that they would be insufficient after 16000 miles and a 3 year old car.
Funny that the MOT passed.
I have to say not a great experience and previous experiences not that great either.
31 octobre 2025
Avis spontané
Réponse : Lookers - smart of Eastbourne
Hi Kitty, we appreciate your honest feedback, as we are always looking for ways to improve. We appreciate your custom and always aim to provide our customers with great service. We would love to hear more about your experience with Lookers. If there is something more we could do to further improve the service we have provided to you, we would please ask that you provide more details, comments, and suggestions to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk.
Lookers customer service & resolution team
Great service as usual
Great service as usual. Always helpful and they do a good job.
24 septembre 2025
Avis spontané
Réponse : Lookers - smart of Eastbourne
We appreciate you sharing; we are happy to hear that you find our service helpful and that we do a good job.
Kind regards
Lookers Customer Service & Resolution Team
Good customer care
The reception was warm and welcoming as always, then Chris and the service team were great at advising me what needed doing.
10 octobre 2025
Avis spontané
Réponse : Lookers - smart of Eastbourne
Hi Carry, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
- Lookers customer service & resolution team
I'm not going to bother going anywhere else in future - they're excellent and not expensive
I'm extremely impressed with their services and am not going to bother going anywhere else. I've tried garages locally to me and, although this is a bit of a schlep, I'm going to only use them in future for everything -services, MOTs, when anything goes wrong, whatever. They were not dear, the Customer Service people were excellent, the mechanics did what they said and my car is running better than ever. Thank you!
26 septembre 2025
Avis spontané
Réponse : Lookers - smart of Eastbourne
Caroline, thank you for your kind review; we are happy to pass along your comments to the team here at Lookers Head Office! If you have any further questions, please give us a call. We're always happy to help! - Lookers customer service & resolution team
Feel that the service is first class
Feel that the service is first class, was informed at all stages of my service and MOT, Staff excellent polite and informative. Great
19 septembre 2025
Avis spontané
Réponse : Lookers - smart of Eastbourne
Hi Les, We appreciate you taking the time to leave us this review. We're happy to hear that you feel the service is first class and that our staff were excellent, polite, and informative.
Kind regards
Lookers Customer Service & Resolution Team
I have found that Mercedes are always…
I have found that Mercedes are always very attentive & keep you constantly informed.
20 août 2025
Avis spontané
Réponse : Lookers - smart of Eastbourne
We're happy to hear that you feel we are attentive and keep you informed. Thank you for sharing your positive experience with us!
Great team of people
Great team of people. Excellent service.
I felt that the faults with my car was thoroughly investigated. With regard to welding work that was required, the video report to illustrate the location and extent of the issue was very much appreciated.
19 août 2025
Avis spontané
Réponse : Lookers - smart of Eastbourne
We appreciate you taking the time to leave us this review. We're happy to hear that you found our team great and the service excellent. We're glad the thorough investigation and video report were appreciated.
Purchase of vehicle.
The salesman was honest and carefully tailored the choice of vehicle to my individual needs.
28 juillet 2025
Avis spontané
Réponse : Lookers - smart of Eastbourne
We're happy to hear that the salesperson met your needs with honesty and care. Thank you for your positive feedback and recognition.
Friendly knowledgeable service manager…
Friendly knowledgeable service manager - Chris
12 février 2025
Avis spontané
Réponse : Lookers - smart of Eastbourne
Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
Outstanding
From start to finish the sale was about what I was looking for and what things would make it the car that suits my lifestyle. There was no discussion about monies and commission untill the end when needed. Visited Audi and it was all about monies. The experience exceeded my expectations.
31 décembre 2024
Avis spontané
Réponse : Lookers - smart of Eastbourne
We would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated
Lookers Customer Service & Resolution Team
I was very grateful with your help
I was very grateful with your help. A very lovely Gentleman Hayden was there. I had a problem with my car, I couldn't open to charge my car. Luckily he had a part to fix it. It didn't take long. I was very happy as I was so worried how I'm going to charge. Thank my husband extending our policy cover I didn't pay anything. Thank you so much Hayden for your kindness.
13 novembre 2024
Avis spontané
Réponse : Lookers - smart of Eastbourne
Harris, thank you for your kind review; we are happy to pass along your comments to the team here at Lookers Head Office! Harris, thanks for taking the time to leave a review. kind regards
Very friendly and helpful staff I'm…
Very friendly and helpful staff I'm very happy with the service and my car thank you so much ,highly recommended!!
19 octobre 2024
Avis spontané
Réponse : Lookers - smart of Eastbourne
Belkis Mehmed, thank you for sharing your positive experience! We're looking forward to your next visit with us! kind regards
They tried their best to get me a good…
They tried their best to get me a good deal.And communicated very well.
23 septembre 2024
Avis spontané
Réponse : Lookers - smart of Eastbourne
We appreciate you taking the time to share your positive experience. We're glad to hear that you were satisfied with the service you received. We strive to provide our customers with the best possible experience, and your feedback is valuable to us.
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