I have dealt with lookers mercedes of Stoke for over eight years now and I have bought 2 new cars from them and all servicing I have always been very pleased with the courteous staff and the service... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The service and the staff at stoke Mercedes is brilliant polite, helpful would recommend the dealership to anyone
L'entreprise a répondu
The service was great and the car valet was excellent. however my booking for the service was not recorded even though I booked a month in advance. I eventually got my car back late in the afternoon (... Voir plus
L'entreprise a répondu
This is a great garage I moved from lookers Stafford due to their poor service
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire de véhicules à moteur
- Concessionnaire automobile
- Garage automobile
- Concessionnaire de poids lourds
- Vendeur de voitures d'occasion
- Concessionnaire de poids lourds d'occasion
À propos de Lookers - smart of Stoke
Écrit par l'entreprise
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Écrit par l'entreprise
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Coordonnées de contact
Cobridge Road, ST1 5JP, Stoke, Stoke, Royaume-Uni
- 01782 202112
4,0
Bien
7 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I have dealt with lookers mercedes of…
I have dealt with lookers mercedes of Stoke for over eight years now and I have bought 2 new cars from them and all servicing I have always been very pleased with the courteous staff and the service
10 février 2026
Avis spontané
Réponse : Lookers - smart of Stoke
We appreciate your long-term patronage and are happy to hear that you've consistently been pleased with our courteous staff and service over the years. Thank you!
The service and the staff at stoke…
The service and the staff at stoke Mercedes is brilliant polite, helpful would recommend the dealership to anyone
26 janvier 2026
Avis spontané
Réponse : Lookers - smart of Stoke
We're so happy to hear that you found our staff helpful and polite. We appreciate you recommending our dealership to others!
Very helpful and efficient
13 juin 2025
Avis spontané
Réponse : Lookers - smart of Stoke
Hi Barbara, We're happy to hear that we were helpful and efficient. Thank you for your positive feedback; we appreciate it.
Kind regards
Lookers Customer Service & Resolution Team
Auful service
Rubbish service
Car booked in 8,30 am and not looked at till late afternoon
A member of my family very poorly and need the car for emergency.
Did not give me a proper diagnosis of the fault on my car.
Only interested in me making. A claim on my insurance to repair the car
4 juin 2025
Avis spontané
Réponse : Lookers - smart of Stoke
Hi Paul
We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We're disappointed to hear of the negative experience you had at our location. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you. Thank you for taking the time to get in contact with us.
Kind regards
Lookers Customer Service & Resolution Team
Fantastic service from the service…
Fantastic service from the service department.
20 mai 2025
Avis spontané
Réponse : Lookers - smart of Stoke
We appreciate you taking the time to leave this review. We're glad you had a positive experience.
Good service poor communication
The service was great and the car valet was excellent. however my booking for the service was not recorded even though I booked a month in advance. I eventually got my car back late in the afternoon (4.30)
26 mars 2025
Avis spontané
Réponse : Lookers - smart of Stoke
We would like to thank you for taking the time to leave this review.
We can only apologize for the error with the booking.
Your support to Lookers is much appreciated
Lookers Customer Service & Resolution Team
This is a great garage I moved from…
This is a great garage I moved from lookers Stafford due to their poor service
23 janvier 2025
Avis spontané
Réponse : Lookers - smart of Stoke
We appreciate your kind words about our garage. We're sorry to hear about your experience with the other garage. We strive to provide excellent customer service and are glad you've found a better experience with us.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.