We always use Mercedes Stourbridge whenever we have a problem with our car. Ashleigh dealt with us this time he was excellent going the extra mile providing us with a courtesy car until ours was repa... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementSaint John's Road, DY8 1ET Stourbridge, Stourbridge, GB
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Lisez les avis des autres
The service was ok, and average really to say it's a luxury brand so disappointed with the free valet ! They just shook my mats out - false advertising. When my previous vehicle a Toyota went for a se... Voir plus
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Very easy process of booking my car in with great availability. Lovely, friendly staff at each stage. Car came back spotless. Great communication throughout.
L'entreprise a répondu
My car was booked in for an MOT. I have dealt with this Mercedes Branch for 40 years and have always enjoyed a friendly professional relationship, had superb purchase deals on new cars, first class a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire de véhicules à moteur
- Concessionnaire automobile
- Garage automobile
- Concessionnaire de poids lourds
- Vendeur de voitures d'occasion
- Concessionnaire de poids lourds d'occasion
À propos de Lookers - smart of Stourbridge Service Centre
Écrit par l'entreprise
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Écrit par l'entreprise
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Coordonnées de contact
Saint John's Road, DY8 1ET, Stourbridge, Stourbridge, Royaume-Uni
- 0330 017 3538
3,8
Bien
21 avis
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Friendly staff
Friendly staff. I went to have my car MOTed and service. The car was ready at the time they said I could collect it and they also washed my car. Well worth a visit.
6 février 2026
Avis spontané
Réponse : Lookers - smart of Stourbridge Service Centre
We're happy to hear about your positive experience with our friendly staff! We appreciate you choosing us for your MOT and service, and we're glad your car was ready on time and washed.
Excellent service provided
Excellent service provided. Special thanks to Colin Westwood
9 janvier 2026
Avis spontané
Réponse : Lookers - smart of Stourbridge Service Centre
Hi, We're happy to hear that you had an excellent experience. We appreciate you mentioning our team member. Thank you for your feedback.
Terrible experience
Terrible experience , car booked in but when turned up was told that it was not but should be ok
Booked for oil sensor problem which was explained to representative, an hour later I was told that there was no problem with the WASHERS to which I responded that it was the oil sensor that was the problem, representative went away and Daisy ( the only one that I would trust at the branch) told me that a sensor needed to be ordered , total waste of time
29 décembre 2025
Avis spontané
Réponse : Lookers - smart of Stourbridge Service Centre
Hi Adam, we regret to hear that you had this experience with us. Here at Lookers Head Office, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at vehiclecomplaints@Lookers.co.uk to discuss ways we can better serve you in the future.
Lookers customer service & resolution team
Staff are always polite and friendly…
Staff are always polite and friendly also very helpful.
24 octobre 2025
Avis spontané
Réponse : Lookers - smart of Stourbridge Service Centre
We appreciate your feedback; we are happy to hear our staff are polite, friendly, and helpful during your interactions.
Kind regards
Lookers Customer Service & Resolution Team
Paid for a 12 month service
Paid for a 12 month service, £680, my grip is they would not top up the adblue or washer bottle MEAN or what!
WOW
26 septembre 2025
Avis spontané
Réponse : Lookers - smart of Stourbridge Service Centre
Hi Steven, we regret to hear that you had this experience with us. We appreciate your custom and always aim to provide our customers with a great service. We would love to hear more about your experience with Lookers. If there is something more, we could do to further improve the service we have provided to you, we would please ask that you provide more details, comments, suggestions to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk. -Lookers customer service & resolution team
Arrived for initial visit
Arrived for initial visit
Man was not available to do work needed on key
Made another appt
Returned, had a call to say needed a part and tyres
Quoted a price for part no mention of labour
When collected car given a bill for £228 when quote £48
This was negotiated
But needs clearer pricing
Never been back to me with price for tyres.
I was left very stressed with visit felt belittled by attitude of staff
Never again !!!
15 septembre 2025
Avis spontané
Réponse : Lookers - smart of Stourbridge Service Centre
To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you.
1st service
The service was ok, and average really to say it's a luxury brand so disappointed with the free valet ! They just shook my mats out - false advertising. When my previous vehicle a Toyota went for a service a full valet was always carried out and to a high standard.
15 août 2025
Avis spontané
Réponse : Lookers - smart of Stourbridge Service Centre
Hi Emma, To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Kind regards
Lookers Customer Service & Resolution Team
Excellent customer service …
We always use Mercedes Stourbridge whenever we have a problem with our car. Ashleigh dealt with us this time he was excellent going the extra mile providing us with a courtesy car until ours was repaired
21 août 2025
Avis spontané
Réponse : Lookers - smart of Stourbridge Service Centre
We're happy to hear that you had an excellent experience! We appreciate your continued patronage and are glad we could provide a courtesy car while yours was being repaired. Thank you for your positive feedback.
Car service
Very easy process of booking my car in with great availability. Lovely, friendly staff at each stage. Car came back spotless. Great communication throughout.
4 août 2025
Avis spontané
Réponse : Lookers - smart of Stourbridge Service Centre
We appreciate you sharing your positive experience. We're glad the booking process was easy, the staff were friendly, and your car was returned spotless.
Réponse : Lookers - smart of Stourbridge Service Centre
We appreciate you sharing your positive experience; we are happy to hear you found our staff friendly and professional.
All good at showroom
All good at showroom, car great except one out of two issues not sorted. Going back soon, hopefully it will be sorted.
15 mai 2025
Avis spontané
Réponse : Lookers - smart of Stourbridge Service Centre
Hi Peter, We're happy to hear that your showroom experience was positive and you like the car. We're sorry one issue remains, and we look forward to resolving it for you.
Kind regards
Lookers Customer Service & Resolution Team
Réponse : Lookers - smart of Stourbridge Service Centre
Hi F F, Thank you for taking the time to share your positive experience. We appreciate your kind words about our staff and service.
Kind regards
Lookers Customer Service & Resolution Team
ExcellentSERVICING communication
Excellent communication .
Transparent explanations
25 mars 2025
Avis spontané
Réponse : Lookers - smart of Stourbridge Service Centre
We would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated
Lookers Customer Service & Resolution Team
Great service from David he made buying…
Great service from David he made buying the car really easy from start to finish, really pleased 👍🏻
18 mars 2025
Avis spontané
Réponse : Lookers - smart of Stourbridge Service Centre
Hi Gail, Thank you for taking the time to leave this review. We're thrilled to hear you had a positive experience and that David made the process easy for you. Your feedback is greatly appreciated.
Kind regards
Lookers Customer Service & Resolution Team
My NEW eqa went in to have the steering…
My NEW eqa went in to have the steering wheel put on straight and the tracking sorted. The service manager said it was only the steering wheel which was the problem.
It has come back to me with the tracking needing doing.
Why don't they listen to their customers.
I only drive it, what do I know!
5 mars 2025
Avis spontané
Réponse : Lookers - smart of Stourbridge Service Centre
Hi Mark,
We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.
We're disappointed to hear of the negative experience you had at our location. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you. Thank you for taking the time to get in contact with us.
Kind regards
Lookers Customer Service & Resolution Team
Top Quality Staff, Knowledge and Professionalism in all Departments
My car was booked in for an MOT. I have dealt with this Mercedes Branch for 40 years and have always enjoyed a friendly professional relationship, had superb purchase deals on new cars, first class advice and service, competitive pricing, and quality workmanship.
The current team work hard for you on all aspects of Mercedes car ownership.
27 février 2025
Avis spontané
Réponse : Lookers - smart of Stourbridge Service Centre
Thank you for your kind words and for being a loyal customer for so many years. We are delighted to hear about your positive experiences with our team and the high level of service you have received. We appreciate your continued support and trust.
Excellent service and interaction
18 février 2025
Avis spontané
Réponse : Lookers - smart of Stourbridge Service Centre
Thank you for your kind words and this wonderful review. We are delighted to hear that you had a positive experience.
After a long drive from East…
After a long drive from East Sussex to Stourbridge in the West Midlands - I was disappointed ( to put it mildly) to find that within 10 minutes of leaving the showroom in a £24,000 car - a warning came up in the dash saying one of the back tyres was seriously under inflated . I stopped as soon as I found a garage and put air in - but this made no difference . I contacted Mercedes Lookers of Stourbridge asap to inform them, and was told to book it into my nearest Lookers Mercedes ( which is in Eastbourne , East Sussex ) as and I quote “ will probably be just a sensor in the tyre - not a problem”
I went to MB Lookers today and they have told me I need a brand new tyre at close to £300 as they found a nail in it .
Lookers of Stourbridge have basically said hard luck - not our problem .
I thought they would at least pay half towards a new tyre as a minimum and for goodwill .
Feeling very bruised by my experience with Lookers of Stourbridge , West Midlands .
Very poor customer service guys .
22 novembre 2024
Avis spontané
Réponse : Lookers - smart of Stourbridge Service Centre
We would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated
Lookers Customer Service & Resolution Team
Bought a car and this dealership has…
Bought a car and this dealership has stamped the service book twice when the car hadn't even been serviced, doesn't match up woth the mots and the oil is certainly not a few hundred miles old,certainly not smart like in there name
I have pictures to prove but can't upload on here but check the Google reviews where I have done this, also gone to trading standards and dvsa with it.
I did reach out like they are telling me to do but after 4 weeks I'm still waiting on a reply
7 octobre 2024
Avis spontané
Réponse : Lookers - smart of Stourbridge Service Centre
Hello Kelly, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at vehiclecomplaints@Lookers.co.uk when you have a chance. Thank you, and we look forward to hearing from you.
-Lookers customer service & resolution team
Speedy service and a large improvement…
Speedy service and a large improvement compared to a few years back
29 octobre 2024
Avis spontané
Réponse : Lookers - smart of Stourbridge Service Centre
We would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated
Lookers Customer Service & Resolution Team
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