Lookers - Vauxhall Liverpool Avis 225

Car in for a service, as always excellent and professional service. Keep you updated from start to finish, very happy customer.

Been in twice in 2 weeks for repairs was told to come and get my car for 2nd time .when I got it I had to give it back now 3 times it is still there x I am disabled elderly and have been subject to trauma

Rob from motobility amazing service from the day we went in to order a new car to the day we picked it up

It was professional from start to finish
I was kept updated throughout
Paul Cook was my assigned member of staff and he was excellent and I would definitely recommend

Was given a price of £445 + £145 for the part need with diagnostic. I agreed to that. Car stayed with them till part arrived. Once the part had arrived then rang up again saying it was a bigger job than quoted as it needed a seal kit. The service manager gave me 2 options. So went for the cheapest option with was to only replace the damaged parts. Was told that it needed a DPF regen but wasnt given a price so another £120 was added to the bill. The service manager hid behind the fact that I had agreed the work but wouldn't admit not giving me the price. At this point I just wanted the car out of the branch. Final bill was £775.55 which to my maths was £710.

Its made me think on keeping my service plan with the Ellesmere Port branch.

No point referring it to the service manager as he will just dispute it. The lady on the counter was helpfull trying to sort things out

We traded in 2 vehicles and picked up a 26 plate Grandland Ultimate 1.2 136 Petrol Hybrid.
This is our 3rd Vauxhall vehicle from this dealership and the salesperson has always been the same guy. His name is Afy Naim.
I cannot sing the praises of Afy enough. This guy has the perfect attitude, personality and skill set for this role. He takes away all the worry the customer may have and deals with everything needed to make any transaction seamless. He’s polite, experienced, knowledgeable and personable and I urge management to recognise this at the Liverpool dealership, certainly no less than providing this feedback to him but I’m sure you could do more.
He balances the needs of customers with the obvious objectives of the company. Thank you again Afy, we really appreciate all you do.

Good communication, talked me through the process of what will happen with my vehicle

From start to finish the hole team at lookers Liverpool where really helpful and supportive making sure that the deal I received was one that worker for me.
The sales team put me at ease from the minute I walked through the door, explaining everything in great length about the process and how to make sure that I was able to make the best decision for me.
I will be more than happy in the future to return to that branch when I require another vehicle

John Farrell from the Sales Team and his colleagues made me feel extremely welcome.
He helped me look at lots of models and options with his detailed knowledge, without any pressure to buy.
When I decided on the car I wanted, John guided me through the process for an easy smooth transaction.
I'm whole heartedly recommending this Lookers Liverpool dealership as they offer a great choice of cars plus have a fantastic Sales Team.

From our first enquiry handled by Joe we could not be more satisfied with how our enquiry to sale was handled. This was especially good when you understand the branch was is situated in Liverpool and we are based in Alnwick, Northumberland. This could have been an issue but it was not, plenty of options and advice as to how we could purchase a vehicle despite the distance.

A simple and straightforward on line system for booking my service and MOT following which I was kept fully informed by the service desk agent throughout the period
that my car was in the body shop. I also found the video of my car's health check most helpful. All in all a 10/10 service from start to finish.

Good service

Took my car in for a service and from the start i was well looked after and kept updated by Nikki, she was great and every company should have a nikki!! excellent

Service department are absolutely brilliant

Professional staff - all work completed on time

My experience with the Vauxhall team was excellent the staff were very knowledgeable, especially Emma and Katey on the front counter
I cannot recommend the service manager (Roy) and his team along with the technicians enough whoever goes to visit Looker’s Vauxhall will find a happy team who are always happy to serve their customers

Was kept up to date ,and accurate discussion about what was needed and committed to timings for fixing

I brought my car in for a diagnostic and was informed that it needed a new media screen which was a considerable amount of money. My car is out of warranty but staff were very helpful and offered to contact Vauxhall directly to see if there was any support available.

Had a great experience the guys at lookers were spot on thanks you lookers you dod a great job