Really first class experience with the Lookers Battersea servicing team for our MOT. Booking was simple, check in was fast and easy. We had personal attention from the person in charge of our bookin... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement92 York Road, Battersea, SW11 3RD London, London, GB
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Lisez les avis des autres
Booking the car in was effortless, and all staff were friendly and helpful. However after having the car for four days the issues have still not been resolved. This car is 3 months old. I will... Voir plus
L'entreprise a répondu
I was really happy with how Maurice Kofi Attivor managed my sale process. He was very helpful and communicated on phone and email answering any questions I had, and I didnt feel pressured at all at an... Voir plus
L'entreprise a répondu
As usual prompt service, helpful staff and prices are made affordable by service plan. Appreciate my car being returned to me cleaned on the inside and out. Feels like top tier service and like I am v... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire de véhicules à moteur
- Concessionnaire automobile
- Garage automobile
- Concessionnaire de poids lourds
- Vendeur de voitures d'occasion
- Concessionnaire de poids lourds d'occasion
À propos de Lookers - Volkswagen Battersea Service & Parts Centre
Écrit par l'entreprise
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Écrit par l'entreprise
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Coordonnées de contact
92 York Road, Battersea, SW11 3RD, London, London, Royaume-Uni
- 020 79245544
4,6
Excellent
38 avis
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Réponse : Lookers - Volkswagen Battersea Service & Parts Centre
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Lookers customer service & resolution team
Issues not solved
Booking the car in was effortless, and all staff were friendly and helpful.
However after having the car for four days the issues have still not been resolved. This car is 3 months old.
I will have to book the car in again to sort the issues
24 février 2026
Avis spontané
Réponse : Lookers - Volkswagen Battersea Service & Parts Centre
We appreciate your custom and always aim to provide our customers with great service.
We are committed to improving our processes and would love to hear more about your experience. If you would like to share more details and feedback about your experience, or if there are any suggestions you may wish to raise that could help us improve our service, you can do so by visiting our website - https://www.lookers.co.uk/complaints - and by completing our online form using the following link - Customer Feedback Survey.
Thank you, *Lookers Motor Group*
Good job
All went according to plan, as arranged - very efficient.
Good job.
18 février 2026
Avis spontané
Réponse : Lookers - Volkswagen Battersea Service & Parts Centre
We're happy to hear that everything went smoothly and efficiently, just as expected. Thank you for your positive feedback; we appreciate it.
Debbie and Rachel at Lookers Battersea
Debbie and Rachel at Lookers Battersea, I just want to say I experienced a really great service on Monday. Not only was I able to comfortably work there for the whole day but I was kept up to date on the repairs to my car. I'm not able to say whether the air conditioning is working as it's winter at the moment but outside of that, all in all the experience was professional and very easy. I was updated on the progress of my service and MOT and offered financial assistance so I could get all repairs done in one day and at the same time. Also I received updates from the mechanic at the end of the, one update was from Costa and another gentleman who did my air conditioning service. All in all the Lookers Volkswagen have a wonderful team and I hope that their manager sees the value in them. Thank you again.
2 février 2026
Avis spontané
Réponse : Lookers - Volkswagen Battersea Service & Parts Centre
Hi Natalie, We appreciate you sharing your positive service experience. It's great to hear that you were able to work comfortably and were well-informed about your car's repairs. We're glad the team provided professional and easy assistance, including financial options. We value your feedback and will ensure it's shared with the manager. Thank you again.
Thank you,
Lookers Motor Group
As usual prompt service
As usual prompt service, helpful staff and prices are made affordable by service plan. Appreciate my car being returned to me cleaned on the inside and out. Feels like top tier service and like I am valued as a customer.
2 février 2026
Avis spontané
Réponse : Lookers - Volkswagen Battersea Service & Parts Centre
We're happy to hear that you find our service prompt and our staff helpful. It's great to know our service plan makes prices affordable and you appreciate the car cleaning. We value your custom!
Thank you,
Lookers Motor Group
Very helpful and efficient
Very helpful and efficient. Very sad JAY is leaving after many years. Always reconisises your car and has that can sort anything thing out attitude. He will be missed. Thank you Jay.
6 février 2026
Avis spontané
Réponse : Lookers - Volkswagen Battersea Service & Parts Centre
Hello Susan, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Lookers customer service & resolution team
Really first class experience!
Really first class experience with the Lookers Battersea servicing team for our MOT. Booking was simple, check in was fast and easy. We had personal attention from the person in charge of our booking and the car was ready promptly. Would thoroughly recommend. If only VW and Cupra would join forces so we could have our services done at Lookers too!
14 janvier 2026
Avis spontané
Réponse : Lookers - Volkswagen Battersea Service & Parts Centre
Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Lookers customer service & resolution team
Outstanding customer service
Outstanding customer service, attention and care.
15 janvier 2026
Avis spontané
Réponse : Lookers - Volkswagen Battersea Service & Parts Centre
Hi Paul, We appreciate you taking the time to share your wonderful experience with our customer service, attention, and care.
Thank you Lookers Motor Group
Great Sales experience
I was really happy with how Maurice Kofi Attivor managed my sale process. He was very helpful and communicated on phone and email answering any questions I had, and I didnt feel pressured at all at any point. He explained everything clearly and seemed genuine in his approach rather than just keen to make a sale. I wish more car sales people were like Maurice!
16 janvier 2026
Avis spontané
Réponse : Lookers - Volkswagen Battersea Service & Parts Centre
Hi Shireen, We're happy to hear that you were pleased with the service you received during your car buying experience. We appreciate your positive feedback regarding the clear communication and helpful, no-pressure approach. We aim to provide a genuine and supportive environment for all our customers.
Thank you, Lookers Motor Group
Job done!
Efficient system with waiting option and comfortable facilities. MOT carried out as scheduled within the estimated time. Car washed. All covered by service plan
13 janvier 2026
Avis spontané
Réponse : Lookers - Volkswagen Battersea Service & Parts Centre
We're happy to hear that you found our system efficient and facilities comfortable. We appreciate your positive feedback regarding the timely MOT and car wash covered by your service plan.
Helpful staff and brilliant service
Helpful member of staff who told me she would be in if we were late collecting my car, up to 6.30 pm, which was a pleasant change for the usual dead-pan "We close at 5.00 pm".
In addition for the "Winter Check" we paid for, our car got a "Health Check" and was valeted.
I call that 'Brilliant Service' from Lookers Battersea.
11 décembre 2025
Avis spontané
Réponse : Lookers - Volkswagen Battersea Service & Parts Centre
We're happy to hear that a staff member was helpful and accommodating regarding your car collection. We appreciate your recognition of the winter check, health check, and valet service. Thank you for your positive feedback.
Kind Regards.
Lookers Customer Service & Resolutions Team
I think the service was excellent
I think the service was excellent. I was informed and reminded about my forthcoming car MOT by phone and email. At the garage, I was greeted by Mark Almond who took over everything and I was kept informed by SMS of the progress of the works. I collected my car when all was done. The staff are very pleasant and helpful. It was painless!!
10 novembre 2025
Avis spontané
Réponse : Lookers - Volkswagen Battersea Service & Parts Centre
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Lookers customer service & resolution team
My MOT took place in the 2 hour slot…
My MOT took place in the 2 hour slot promised and
was efficiently done. Also my car was cleaned.
10 novembre 2025
Avis spontané
Réponse : Lookers - Volkswagen Battersea Service & Parts Centre
To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Fast efficient service with follow up…
Fast efficient service with follow up too to make sure everything was okay.
29 octobre 2025
Avis spontané
Réponse : Lookers - Volkswagen Battersea Service & Parts Centre
We appreciate you sharing your positive experience. We are so happy to hear our service was fast, efficient, and followed up to ensure satisfaction.
Kind regards
Lookers Customer Service & Resolution Team
Great customer service
Great customer service, Lewis was really helpful and very knowledgeable. He went above and beyond to help, answering all our questions. Nothing was too much trouble, highly recommend. Thank you for helping us find our new car!
30 octobre 2025
Avis spontané
Réponse : Lookers - Volkswagen Battersea Service & Parts Centre
Hi Scott, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Lookers customer service & resolution team
Helpful and friendly staff
Helpful and friendly staff. Booking in car for MOT and service was straightforward. I was kept informed about my car’s progress during the service. I would recommend Lookers at Battersea.
15 octobre 2025
Avis spontané
Réponse : Lookers - Volkswagen Battersea Service & Parts Centre
Hi Jane, thank you for your kind review; we are happy to pass along your comments to the team here at Lookers Head Office! Thanks again for the recommendation, and have an amazing day! - Lookers customer service & resolution team
Harriet's efficient and friendly…
Harriet's efficient and friendly service, Jay's warm welcome and willingness to help as always
15 septembre 2025
Avis spontané
Réponse : Lookers - Volkswagen Battersea Service & Parts Centre
Hi Henry, thank you for your kind review; we are happy to pass along your comments to the team here at Lookers Head Office! We hope you have a great day! Lookers customer service & resolution team.
We purchased a used VW Sharan in Aug…
We purchased a used VW Sharan in Aug 2025. The experience of dealing with this dealer has been pleasant from start to finish. The sales rep (Jack F) was very helpful and ensured we were kept up to date throughout the whole process from paying the deposit to receiving the car.
18 août 2025
Avis spontané
Réponse : Lookers - Volkswagen Battersea Service & Parts Centre
We're happy to hear that your experience was pleasant. We appreciate your positive feedback regarding the helpfulness of our sales team and the communication you received. Thank you!
Sadly not up to the usual standard
Sadly not up to the usual standard. Booked car in for MOT and service and was told it would be 2.5 to 3 hours. After 3 hours when no update on the app/link went to ask to find they had forgotten about the car. Staff very nice but had not kept me up to date and car also not washed.
5 août 2025
Avis spontané
Réponse : Lookers - Volkswagen Battersea Service & Parts Centre
Hi Sally,
We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We're disappointed to hear of the negative experience you had at our location. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you. Thank you for taking the time to get in contact with us.
Kind regards
Lookers Customer Service & Resolution Team
I took my car in for service and to…
I took my car in for service and to check my camera. The staff were very helpful especially Rachel. Rachel went above and beyond to get my camera working and communicated with me every step of the process. Outstanding customer service.
29 juillet 2025
Avis spontané
Réponse : Lookers - Volkswagen Battersea Service & Parts Centre
We appreciate you sharing your positive experience. We're happy to hear that the staff were helpful and went above and beyond to get your camera working, with outstanding customer service.
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