Jenn was extremely helpful, had good product knowledge and understood my needs. She is a credit to the company going above and beyond to find an acceptable deal for me. Showroom was very welcoming... Voir plus
Établissement
Changer d'établissementWest Auckland Road, DL3 0UX Darlington, Darlington, GB
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We were sad to discover that our used approved VW had been in an accident and shoddily repaired. Engine and bonnet misaligned. Repaired with non-VW parts. This wasn't conveyed to us. We had hoped Look... Voir plus
L'entreprise a répondu
Rachael went above and beyond while helping us find our new car. I wanted something with a similar spec to my current car if not better. She was very knowledgeable and was more than happy to answer al... Voir plus
L'entreprise a répondu
Rachael went above and beyond exceeded all my expectations could not fault her at all she made my journey getting a new car so easy, she is very knowledgeable and knew everything I asked her put my mi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire de véhicules à moteur
- Concessionnaire automobile
- Garage automobile
- Concessionnaire de poids lourds
- Vendeur de voitures d'occasion
- Concessionnaire de poids lourds d'occasion
À propos de Lookers - Volkswagen Darlington
Écrit par l'entreprise
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Écrit par l'entreprise
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Coordonnées de contact
West Auckland Road, DL3 0UX, Darlington, Darlington, Royaume-Uni
- 01325 353737
4,9
Excellent
189 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Jenn was extremely helpful
Jenn was extremely helpful, had good product knowledge and understood my needs. She is a credit to the company going above and beyond to find an acceptable deal for me.
Showroom was very welcoming and all staff who I interacted with were attentive and pleasant
17 mars 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Annual car service with complementary…
Annual car service with complementary car wash. happy with service received.
16 mars 2026
Avis spontané
Réponse : Lookers - Volkswagen Darlington
We're happy to hear that you were satisfied with your annual car service and complimentary car wash. Thank you for your positive feedback!
Great service
Jennifer Keenan from lookers Darlington gave us a great service buying our new car would highly recommend nothing was to much trouble
17 mars 2026
Avis spontané
Réponse : Lookers - Volkswagen Darlington
Hi Michelle, we appreciate your positive review about your recent experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Lookers customer service & resolution team
Work completed as promised
Plenty of reminders. Booking easy. Very pleasant reception. Work completed in time promised.
3 mars 2026
Avis spontané
Réponse : Lookers - Volkswagen Darlington
Thank you for taking the time to leave a review! We're thrilled to hear that our reminders, booking process, and customer service all contributed to a great experience. We take pride in delivering quality work within the promised timeframe. We appreciate your business and hope to see you again soon!
Being kept up to speed with everything…
Being kept up to speed with everything the car needed, with no pressure. What a refreshing change having a female assistant 🙂
27 février 2026
Avis spontané
Réponse : Lookers - Volkswagen Darlington
Hi, We're happy to hear that you were kept informed about your car's needs without feeling pressured. We appreciate your positive comments about our female assistant!
Thank you, Lookers Motor Group
Réponse : Lookers - Volkswagen Darlington
Hi Amanda , We appreciate you taking the time to leave us this review. We're happy to hear that you found our team professional, friendly, and helpful.
Thank you, Lookers Motor Group
Painless car buying experience
Process of buying car was straight forward with Ryan
13 février 2026
Avis spontané
Réponse : Lookers - Volkswagen Darlington
We're happy to hear that your car buying process was straightforward. Thank you for your positive feedback; we appreciate it.
Excellent customer service
Our sales rep, Sunen, provided a warm, confident and informed introduction to the vehicle, taking pride in delivering excellent customer service and delivering the pertinent detail with care.
All round good experience with the purchase.
20 février 2026
Avis spontané
Réponse : Lookers - Volkswagen Darlington
Hi We appreciate you sharing your feedback. We're happy to hear that you received a warm and informative introduction to the vehicle and excellent customer service. We're glad you enjoyed your purchase experience.
Thank you, Lookers Motor Group
Tiguan
I would like to give more than 5 stars for Rachel from Lookers Volkswagen Darlington for her professionalism!
19 février 2026
Avis spontané
Réponse : Lookers - Volkswagen Darlington
Adina, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lookers Head Office. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
- Lookers customer service & resolution team
Rachael went above and beyond
Rachael went above and beyond while helping us find our new car. I wanted something with a similar spec to my current car if not better. She was very knowledgeable and was more than happy to answer all my questions and guided me along the way. Thank you Rachael i’m obsessed with my new Golf GTE :)
19 février 2026
Avis spontané
Réponse : Lookers - Volkswagen Darlington
Thank YOU for choosing us and trusting our expert team, we are thrilled to hear that you are loving your new Golf GTE. Rachel takes immense pride in providing unparalleled service and we're so happy she exceeded your expectations. Enjoy the open road ahead! #HappyCustomer #CarEnthusiast 🚘❤️
The buying process was seamless and the…
The buying process was seamless and the sales person, Rachael was knowledgeable and she went above and beyond.
16 février 2026
Avis spontané
Réponse : Lookers - Volkswagen Darlington
Hi Kevin, We appreciate you sharing your feedback! We're happy to hear that your buying process was seamless and that our team member exceeded your expectations.
Thank you, Lookers Motor Group
The last review I gave was a one star…
The last review I gave was a one star however the visit today was extremely good from the service receptionist handling my vehicle and the wait time was spot on I can only assume that a management change has been a benefit to your company
4 février 2026
Avis spontané
Réponse : Lookers - Volkswagen Darlington
We appreciate you taking the time to leave us this review. We're happy to hear that your visit was extremely good and that the service met your expectations.
Réponse : Lookers - Volkswagen Darlington
Hi Gary, We appreciate you taking the time to leave us this review. We're happy to hear that you found your experience pleasant..
Thank you, Lookers Motor Group
Very professional staff
Very professional staff who were extremely knowledgeable and helpful
6 février 2026
Avis spontané
Réponse : Lookers - Volkswagen Darlington
Hi Peter, We appreciate you sharing your experience with us and are so glad to hear our team was knowledgeable and helpful!
Thank you, Lookers Motor Group
Rachel was great from the start
Rachel was great from the start. Very knowledgeable about the car I bought. She went above and beyond in every way she could. Thank you.
6 février 2026
Avis spontané
Réponse : Lookers - Volkswagen Darlington
We're happy to hear that you had a positive experience! We appreciate your recognition of our team's knowledge and dedication to going the extra mile for you. Thank you!
Rachel was excellent
Rachel was excellent. She really went the extra mile to show and explain us how the new technology worked on our new car.
6 février 2026
Avis spontané
Réponse : Lookers - Volkswagen Darlington
Hi Francis, We're happy to hear that the new car technology was well explained. We appreciate you taking the time to share your positive experience with us!
Thank you, Lookers Motor Group
Sorted the problem!
5 février 2026
Avis spontané
Réponse : Lookers - Volkswagen Darlington
We appreciate you sharing your positive experience with us! We are glad you got your issue sorted.
Thank you, Lookers Motor Group
Very helpful
5 février 2026
Avis spontané
Réponse : Lookers - Volkswagen Darlington
Hi David, We appreciate you sharing and thank you for your 5star review, we are happy to hear you received excellent service from our team .
Thank you,
Lookers Motor Group
Car service
Excellent service. Marc kept me informed of the progress and answered my questions explaining the vehicle inspection report with patience and also gave me advice regarding other work that I enquired about.
23 janvier 2026
Avis spontané
Réponse : Lookers - Volkswagen Darlington
Hi Louis, We appreciate you taking the time to leave us this review. We're happy to hear that you received excellent service and that our team member was helpful and patient in answering your questions.
Thank you, Lookers Motor Group
1st class experience
Professional, knowledgeable and personable experience. Love my new car.
Thank you Ryan
22 janvier 2026
Avis spontané
Réponse : Lookers - Volkswagen Darlington
We're happy to hear that you enjoyed your experience and that you love your new car. We appreciate you taking the time to leave us this great feedback!
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