Everything was explained well and the whole process went smoothly, just a little disgruntled to find no carpet mats for the vehicle when it was advertised there were.
L'entreprise a répondu
Établissement
Changer d'établissementSilverlink Business Park, Wallsend, NE28 9ND Newcastle upon Tyne, Newcastle upon Tyne, GB
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Lisez les avis des autres
Darren was absolutely brilliant from start to finish! He answered every single one of my questions—no matter how daft they might’ve seemed—and went out of his way to make sure I felt completely confid... Voir plus
L'entreprise a répondu
This is the first time I have used this garage. The whole process from ordering the car back in October until collecting the car last week was straightforward. I was kept informed throughout the proce... Voir plus
L'entreprise a répondu
I couldn’t thank Darren from new sales and matt the new sales manager enough both have pulled it out the hat this time ! I am no novice to buying new cars and have used this garage for a number of yea... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire de véhicules à moteur
- Concessionnaire automobile
- Garage automobile
- Concessionnaire de poids lourds
- Vendeur de voitures d'occasion
- Concessionnaire de poids lourds d'occasion
À propos de Lookers - Volkswagen Newcastle Silverlink
Écrit par l'entreprise
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Écrit par l'entreprise
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Coordonnées de contact
Silverlink Business Park, Wallsend, NE28 9ND, Newcastle upon Tyne, Newcastle upon Tyne, Royaume-Uni
- 0191 296 9500
4,7
Excellent
212 avis
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Service was carried out on my car was…
Service was carried out on my car was very good. Kept me informed on the work they did. Service plan was spot on. Thank you.
20 mars 2026
Avis spontané
Réponse : Lookers - Volkswagen Newcastle Silverlink
Thank you so much for the positive feedback! Our team works hard to provide top-notch service and it's great to hear we met your expectations. We appreciate your support and look forward to continuing to serve you in the future.
Everything was explained well and the…
Everything was explained well and the whole process went smoothly, just a little disgruntled to find no carpet mats for the vehicle when it was advertised there were.
21 mars 2026
Avis spontané
Réponse : Lookers - Volkswagen Newcastle Silverlink
Hello Shaun, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Lookers customer service & resolution team
Highly recommend
I couldn’t thank Darren from new sales and matt the new sales manager enough both have pulled it out the hat this time ! I am no novice to buying new cars and have used this garage for a number of years couldn’t recommend these 2 people enough
16 mars 2026
Avis spontané
Réponse : Lookers - Volkswagen Newcastle Silverlink
We're happy to hear that you had such a positive experience. We appreciate your continued patronage and are so glad that our team could meet your needs. Thank you for your kind words!
Very quick process
Very quick process. Most of the staff welcoming and friendly
3 mars 2026
Avis spontané
Réponse : Lookers - Volkswagen Newcastle Silverlink
Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Lookers customer service & resolution team
Fantastic service
Fantastic service provided when purchasing my car. Nicole was so helpful, friendly and professional. Thank you.
14 mars 2026
Avis spontané
Réponse : Lookers - Volkswagen Newcastle Silverlink
We're so glad to hear you received fantastic service during your car purchase! It's wonderful to know our team was helpful, friendly, and professional for you.
Excellent sales service
Excellent sales service - helped identify and purchase the car required
12 mars 2026
Avis spontané
Réponse : Lookers - Volkswagen Newcastle Silverlink
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Lookers customer service & resolution team
Great speedy service at VW Lookers…
Great speedy service at VW Lookers Silverlink. Plenty of space to work and refreshments whilst I was waiting for my car to be serviced.
9 mars 2026
Avis spontané
Réponse : Lookers - Volkswagen Newcastle Silverlink
Thank you for the positive review! We are so glad you had a great experience with us at VW Lookers Silverlink. Our team takes pride in providing speedy service and a comfortable waiting area for our customers. We appreciate your business!
VW CARS
The salesman as always was spot on
He talked us through everything and explained everything
He went up and beyond
Extremely happy.
11 mars 2026
Avis spontané
Réponse : Lookers - Volkswagen Newcastle Silverlink
Thank you for taking the time to leave such a positive review! Our team strives to provide excellent service to each and every customer. We're thrilled to hear that our salesman exceeded your expectations and we hope to work with you again in the future. Thank you for choosing our business!
Darren was great and very patient with…
Darren was great and very patient with myself helping me understand so I could make the right choices
He’s very quick with his reply’s on email and has a friendly manner when your in the branch, nothing is a bother
7 mars 2026
Avis spontané
Réponse : Lookers - Volkswagen Newcastle Silverlink
Hi Amy, We appreciate you sharing your positive experience. It's great to hear that you felt supported in making informed decisions and that our team member was helpful and responsive.
Thank you, Lookers Motor Group
Réponse : Lookers - Volkswagen Newcastle Silverlink
Hi Stephen, We appreciate you taking the time to leave a review, and we are so happy to hear you had a good experience with our service.
Thank you, Lookers Motor Group
Lookers Silverlinks
This is the first time I have used this garage. The whole process from ordering the car back in October until collecting the car last week was straightforward. I was kept informed throughout the process. The salesman (Carl) was spot on and explained everything I needed to know. The car was ready for collection at the time and date we had arranged. I have no hesitation in recommending this garage to family and friends as the service has been great.
6 mars 2026
Avis spontané
Réponse : Lookers - Volkswagen Newcastle Silverlink
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
- Lookers customer service & resolution team
AWFUL EXPERIENCE…..PLEASE AVOID
Purchased a second hand VW Tiguan from you in December 2025 costing over £19000. I was horrified to discover one of the tyres had been illegally repaired, near to the sidewall with a plug. Also had to replace another tyre that was nearly bald. My local garage said the repaired tyre was extremely dangerous and the car should never had passed a MOT. I’ve now just had to replace the battery and was told it needs a software update too. I contacted the sales rep regarding the tyres but he didn’t want to know. Once they’ve had your money they really couldn’t care less. Awful experience with this garage.
15 janvier 2026
Avis spontané
Réponse : Lookers - Volkswagen Newcastle Silverlink
Hi Stuart, we sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint about the vehicle, service and/or aftersales either before or after the sale, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide more information on how we manage complaints.
Thank you, Lookers customer service & resolution team
Steven was very knowledgeable and…
Steven was very knowledgeable and friendly
5 mars 2026
Avis spontané
Réponse : Lookers - Volkswagen Newcastle Silverlink
Hi Dawn, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. If you have any further questions, please don't hesitate to reach out!
Lookers customer service & resolution team
Exceptional Car Handover Experience
Darren was absolutely brilliant from start to finish! He answered every single one of my questions—no matter how daft they might’ve seemed—and went out of his way to make sure I felt completely confident using all the features in my car. Honestly, I couldn’t praise him highly enough!
4 mars 2026
Avis spontané
Réponse : Lookers - Volkswagen Newcastle Silverlink
Hi, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. If you have any further questions, please don't hesitate to reach out!
Lookers customer service & resolution team
VW Silverlink great experience
VW Silverlink Pierre friendly, efficient, knowledgeable,helpful without being patronising .
27 février 2026
Avis spontané
Réponse : Lookers - Volkswagen Newcastle Silverlink
Hi Val, We appreciate you taking the time to share your positive experience. We're so glad to hear that you found our team helpful and knowledgeable.
Thank you, Lookers Motor Group
Réponse : Lookers - Volkswagen Newcastle Silverlink
Hi William, We're happy our staff was helpful and you felt no pressure. Thank you for your positive feedback; it means a lot to us.
Thank you, Lookers Motor Group
Went in to Lookers Silverlink to see…
Went in to Lookers Silverlink to see what was available. Met Pierre who asked what we were looking for, showed us a few models then managed to find the perfect match for us at another branch. He arranged everything, kept us informed and made sure everything was trouble free and easy. Very friendly, couldn’t recommend him enough! From going for a look on the Saturday to driving away with new to us car on the Thursday - fantastic
26 février 2026
Avis spontané
Réponse : Lookers - Volkswagen Newcastle Silverlink
Hi David, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Lookers customer service & resolution team
Really pleased with the car and deal we…
Really pleased with the car and deal we got. Nicole was great and it never felt like we were pressed into buying at any point.
Highly recommend.
21 février 2026
Avis spontané
Réponse : Lookers - Volkswagen Newcastle Silverlink
Thank you for choosing us for your car purchase! We are thrilled that Nicole provided you with a great experience and that you felt no pressure to buy. We appreciate your recommendation. Happy driving!
Brilliant customer service
Brilliant customer service. Patient in answering questions, good price for part exchange and great after service
16 février 2026
Avis spontané
Réponse : Lookers - Volkswagen Newcastle Silverlink
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
- Lookers customer service & resolution team
Friendly informative staff
13 février 2026
Avis spontané
Réponse : Lookers - Volkswagen Newcastle Silverlink
Thank you for your 5 star rating! We take pride in providing excellent customer service and an easy buying experience. We're glad that we were able to assist you with professionalism and flexibility. We appreciate your business!
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