Absolutely fantastic experience from start to finish. Dealt with Corrado who was just the most genuine person and absolutely restored my faith in car sales people, especially having walked away from 2... Voir plus
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Lisez les avis des autres
I booked my VW T-ROC in for a 20K service at Lookers Preston. The booking process was very easy and straight forward answering all my questions. Took my car along on the date and was greeted by Joh... Voir plus
L'entreprise a répondu
Best experience by far with a main dealer to date. Whole process from check in to collection was fuss free and professional. Particularly impressed with patience and calm displayed. More than happy... Voir plus
L'entreprise a répondu
This was the 18,000 mile oil change - so not my first time in Lookers Preston and as usual service was great - although the car wasn't washed and vacuumed like last time. However, it was raining heavi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire de véhicules à moteur
- Concessionnaire automobile
- Garage automobile
- Concessionnaire de poids lourds
- Vendeur de voitures d'occasion
- Concessionnaire de poids lourds d'occasion
À propos de Lookers - Volkswagen Preston
Écrit par l'entreprise
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Écrit par l'entreprise
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Coordonnées de contact
Blackpool Road, PR2 6BX, Preston, Preston, Royaume-Uni
- 01772 702288
4,2
Bien
118 avis
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Service while I waited
Service completed as arranged and within the timeframe specified
11 mars 2026
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Réponse : Lookers - Volkswagen Preston
Thank you for the positive feedback! We are thrilled that our team was able to complete your service within the specified timeframe. We look forward to continue providing prompt and efficient service in the future.
Very happy with everything just…
Very happy with everything just disappointing that the inside of my car wasn’t cleaned like it normally is !
5 mars 2026
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Réponse : Lookers - Volkswagen Preston
Hello Nick, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us.
- Lookers customer service & resolution team
Excellent Servive
Brilliant, seamless service and sales from start to finish from Matty Griffiths. Cheers 5*
28 février 2026
Avis spontané
Réponse : Lookers - Volkswagen Preston
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lookers Head Office. Please don't hesitate to reach out if there's anything additional we can do for you. - Lookers customer service & resolution team
very happy with the service
23 février 2026
Avis spontané
Réponse : Lookers - Volkswagen Preston
Hi, We appreciate you taking the time to leave us feedback, and we're so happy to hear about your positive experience with our service.
Thank you, Lookers Motor Group
Hassle free and good communication
Hassle free and good communication. Always a good job.
24 février 2026
Avis spontané
Réponse : Lookers - Volkswagen Preston
Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please don't hesitate to reach out! Lookers customer service & resolution team
If you want a garage that you can drop…
If you want a garage that you can drop your car off, never hear from anybody, not be able to get through on the phone to ask them what’s going on, and that ignore emails, you’ve found it. Do you want to use the car you bought? Sorry, not happening if you get work done here.
A repair they did under warranty failed in less than 10 months. When taken back in, they told us that their work isn’t covered. So confident they are in their own workmanship and parts, the moment you pay them you’re on your own.
They even charge you £120 for the privilege of diagnosing the problem you told them about.
What caused it? A stone chip apparently. On three sides of the car. At the same time. Remarkable diagnostics. Definitely not terrible parts.
A complaints email will sort it you might think. Or even a formal complaint. Both of these will be ignored.
Ring sales though, they answer. And when they can’t do anything because they’re not in the same department, you’ll get a call back before the weekend to make sure you know what’s going on and aren’t left ignored for 2 more days. Nope, theyll ignore your calls, leave and turn the phone off, leaving you without a car for 2 weeks for a 1 day repair.
Lookers VW Preston have single handedly ensured a loyalty to a brand of car I’ve bought since my first car 25 years ago, ends with this one. Never buying a VW again.
Hands down the worst garage I’ve ever been to. Expensive, unresponsive, neither proactive nor reactive, and when their poor repairs fail you’re on your own.
Cheers.
16 février 2026
Avis spontané
Réponse : Lookers - Volkswagen Preston
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide information on how you can raise different types of complaints and how we will manage them.
Thank you, *Lookers Motor Group*
MOT took 2.45 hours instead of 1 hour…
My booked MOT took 2.45 hours instead of the usual 1 hour. I wasn't made aware of the delay at any time until I asked if my car was ready 1.30 hours later.
It was very annoying that Looker did not tell of the delay so i could have taken alternative action. Problem has been raised directly to Lookers so I don't know why I received this review request. Looker people just don't seem to want to communicate with customers.
18 février 2026
Avis spontané
Réponse : Lookers - Volkswagen Preston
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide information on how you can raise different types of complaints and how we will manage them.
Thank you, *Lookers Motor Group*
Terrible after sales! AVOID
Sales were great but terrible experiences with service department.
Tried to claim on warranty and blatantly lied to on several occasions that I was on a waiting list for 18 months!! Then denied that I’d even raised an issue with them to the ombudsman! They didn’t even respond to VWuk. You live and learn! Avoid at all costs. Horrible company to deal with. I’d never buy a car from them again!
20 février 2025
Avis spontané
Réponse : Lookers - Volkswagen Preston
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide information on how you can raise different types of complaints and how we will manage them.
Thank you, *Lookers Motor Group*
Welcoming staff and a great service
Welcoming staff and a great service, kept informed, answered any queries about work needed.
Thank you!
17 décembre 2025
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Réponse : Lookers - Volkswagen Preston
We're happy you felt welcomed and well-informed! It's great to hear our service met your needs and that we could answer your questions. Thank you!
Réponse : Lookers - Volkswagen Preston
We are so glad that you are happy with the easy, quick service you received! We appreciate you taking the time to share.
Best experience by far with a main…
Best experience by far with a main dealer to date.
Whole process from check in to collection was fuss free and professional.
Particularly impressed with patience and calm displayed.
More than happy to return.
4 février 2026
Avis spontané
Réponse : Lookers - Volkswagen Preston
Hi Geoffrey, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care! Lookers customer service & resolution team
Was looked after first class by Sam…
Was looked after first class by Sam Williams at Blackpool road Preston branch keep us informed and sorted a coil spring repair we need out big thankyou Sam Mr and mrs Eastham we give Sam 5⭐️plus for looking after us will definitely go back when next service is due
2 février 2026
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Réponse : Lookers - Volkswagen Preston
We're happy to hear that you had a first-class experience! We appreciate your positive feedback regarding the coil spring repair and the service you received. We are grateful for your recommendation and look forward to seeing you again.
Thank you,
Lookers Motor Group
We are return customers and have had a…
We are return customers and have had a previous helpful and efficient purchase experience at Preston. Staff are friendly, very helpful but did not put pressure on us to buy.
4 février 2026
Avis spontané
Réponse : Lookers - Volkswagen Preston
Hi Katie, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. Please let us know if there is anything else we can do for you; we are more than happy to help! Lookers customer service & resolution team
Poor - VW Preston
Great when they’re selling you a car! But absolutely poor after sales. Can never get through to service. Funny how sales always answer though! - leave your number for a call back that never happens. Weeks of this & constant excuses (rather than proper acknowledgement) for their poor customer service has now led to this review.
29 janvier 2026
Avis spontané
Réponse : Lookers - Volkswagen Preston
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide information on how you can raise different types of complaints and how we will manage them.
Thank you, *Lookers Motor Group*
Réponse : Lookers - Volkswagen Preston
Hi Alex,
Thank you for taking the time to leave this review, will are delighted with the feedback. Your support to Lookers is much appreciated.
Above & beyond
The service dept whilst extremely busy were extremely helpful. I was quite ill and unable to get the car to the garage for pre booked major service & MOT. A member of staff kindly was allocated to collect it early that morning for which I am extremely grateful
12 janvier 2026
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Réponse : Lookers - Volkswagen Preston
Hi Pauline, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lookers Head Office. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Lookers customer service & resolution team
20k service
I booked my VW T-ROC in for a 20K service at Lookers Preston. The booking process was very easy and straight forward answering all my questions.
Took my car along on the date and was greeted by John at service reception who informed me of the procedure and confirmed all costs.
The service was completed on time and John text me to say when the cars would be ready for collection. Service completed and car valeted.
All staff were friendly, polite, knowlwdgable and proffesional. Very pleased with the service I recieved.
13 janvier 2026
Avis spontané
Réponse : Lookers - Volkswagen Preston
We're happy to hear that the booking process was straightforward and all your questions were answered. It's great to know that the service was completed on time and that you were pleased with our team's professionalism and the valet service. We appreciate your positive feedback.
Above & beyond
The service dept whilst extremely busy were extremely helpful. I was quite ill and unable to get the car to the garage for pre booked major service & MOT. A member of staff kindly was allocated to collect it early that morning for which I am extremely grateful
12 janvier 2026
Avis spontané
Réponse : Lookers - Volkswagen Preston
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
- Lookers customer service & resolution team.
Really helpful and flexible with…
Really helpful and flexible with timings. Kept me up to date with progress.
9 janvier 2026
Avis spontané
Réponse : Lookers - Volkswagen Preston
Hi LB, We appreciate you sharing your positive experience. We are so happy to hear we were helpful and flexible with timings, and kept you updated.
Kind regards
Lookers Customer Service & Resolution Team
Excellent Service
On arrival for our MOT we were met by friendly staff who booked us in and advised us of the timescale for our appointment.
The progress of our MOT was sent to us via our phone with a video as well.
Overall we were happy with the professional service we’ve come to expect from our VW centre.
31 décembre 2025
Avis spontané
Réponse : Lookers - Volkswagen Preston
Hi David, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
-Lookers customer service & resolution team
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