We had a really good, knowledgeable and helpful salesman, Tom Covell, he answered all our questions without being too pushy.
L'entreprise a répondu
Établissement
Changer d'établissementNewport Road, TS1 5HZ Middlesbrough, Middlesbrough, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Brian at Teesside Lookers was brilliant. He provided me with several options and took me for a test drive in each. He helped me to make an informed decision and made the process very smooth. Brilliant... Voir plus
L'entreprise a répondu
I recently purchased my new car from Lookers, Teesside. The process was very smooth and the salesman Thomas Covell was extremely helpful and personable, going the extra mile throughout. I would have... Voir plus
L'entreprise a répondu
I was left in their showroom for 45 mins after the completion of the car service. They didn’t know I was there? They said hello on arrival and took my car keys?? The online check-in had me as waiting... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire de véhicules à moteur
- Concessionnaire automobile
- Garage automobile
- Concessionnaire de poids lourds
- Vendeur de voitures d'occasion
- Concessionnaire de poids lourds d'occasion
À propos de Lookers - Volkswagen Teesside
Écrit par l'entreprise
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Écrit par l'entreprise
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Coordonnées de contact
Newport Road, TS1 5HZ, Middlesbrough, Middlesbrough, Royaume-Uni
- 01642 808900
4,7
Excellent
145 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Really helpful staff
We had a really good, knowledgeable and helpful salesman, Tom Covell, he answered all our questions without being too pushy.
4 mars 2026
Avis spontané
Réponse : Lookers - Volkswagen Teesside
Kath, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. If you have any further questions, please don't hesitate to reach out! - Lookers customer service & resolution team
As always excellent service from start…
As always excellent service from start to finish.
13 mars 2026
Avis spontané
Réponse : Lookers - Volkswagen Teesside
We appreciate you sharing your experience; we are happy to hear you received excellent service from start to finish, as always.
Brian was very helpful through the…
Brian was very helpful through the process. He made my purchase seamless.
13 mars 2026
Avis spontané
Réponse : Lookers - Volkswagen Teesside
We're happy that our team made your purchase seamless and was helpful during the process. Thank you for your positive feedback and time!
I was left in their showroom for 45…
I was left in their showroom for 45 mins after the completion of the car service. They didn’t know I was there? They said hello on arrival and took my car keys?? The online check-in had me as waiting in the showroom option also!
10 mars 2026
Avis spontané
Réponse : Lookers - Volkswagen Teesside
Jeff, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at https://www.lookers.co.uk/complaints. We look forward to hearing from you.
- Lookers customer service & resolution team
Adam was excellent
Adam was friendly helpful and professional, the whole process was excellent from start to finish.
6 mars 2026
Avis spontané
Réponse : Lookers - Volkswagen Teesside
Hi Graham, We appreciate you taking the time to leave us this review. We're happy to hear that our team was helpful and professional, making the process excellent.
Thank you, Lookers Motor Group
Everything happened on cue
Everything happened on cue, attentive helpful staff for whom nothing is an issue. Spot on…
4 mars 2026
Avis spontané
Réponse : Lookers - Volkswagen Teesside
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
- Lookers customer service & resolution team
Efficient and Friendly
Staff are super efficient and really friendly. Very knowledgeable about the process and saved me a lot of money.
The care was ready earlier than expected.
2 mars 2026
Avis spontané
Réponse : Lookers - Volkswagen Teesside
Hi Caroline, thank you so much for your positive comments about Lookers Head Office! We look forward to your next visit! Take care!
Lookers customer service & resolution team
Great Experience
I recently purchased my new car from Lookers, Teesside. The process was very smooth and the salesman Thomas Covell was extremely helpful and personable, going the extra mile throughout. I would have no problem recommending this garage.
4 mars 2026
Avis spontané
Réponse : Lookers - Volkswagen Teesside
Thank you for choosing Lookers, Teesside for your new car purchase! We're thrilled to hear that our team provided you with a smooth experience and exceptional customer service. We appreciate your recommendation and look forward to helping you with all your automotive needs in the future.
Brilliant customer service
Brian at Teesside Lookers was brilliant. He provided me with several options and took me for a test drive in each. He helped me to make an informed decision and made the process very smooth. Brilliant customer service and overall a lovely experience!
26 février 2026
Avis spontané
Réponse : Lookers - Volkswagen Teesside
Hi Molly, We appreciate you taking the time to share your positive experience. We're happy to hear that you were provided with several options and a smooth process. It's great to know you received brilliant customer service!
Thank you, Lookers Motor Group
I visited this service centre for an…
I visited this service centre for an oil check for my car. I appreciate the clear updates provided throughout the process. The staff were friendly and addressed my questions and concerns.
12 février 2026
Avis spontané
Réponse : Lookers - Volkswagen Teesside
Hello Bindu, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Lookers customer service & resolution team
Looker middlesbrough
The staff are very friendly a great help and it was a laugh buying a car and not a stress
17 février 2026
Avis spontané
Réponse : Lookers - Volkswagen Teesside
Hi Carl, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you. - Lookers customer service & resolution team
Fantastic experience
We initially dealt with Adam by phone after seeing the T Roc Cabriolet for sale. He was extremely pleasant and gave full details about the vehicle. We sent over pictures of our MX5 which we were looking to part-ex and we agreed a deal that we were happy with within a couple of hours.
Two days later, we then made the 3 hour journey from North Wales to Teesside to collect the T Roc and hand over our part exchange.
We were initially greeted by another team member who kindly made us a drink before introducing us to Adam.
There was no pressure from Adam throughout the process and he gave us time to view the car in detail before finalising the sale.
In this day and age, when you expect a hard sell from salesman, it was such a pleasant change to deal with an open and honest member of staff who made you feel comfortable throughout the whole process.
Adam is an excellent ambassador for Lookers Teeside and I would have no hesitation in recommending him and the dealership.
Dave & Michelle
21 février 2026
Avis spontané
Réponse : Lookers - Volkswagen Teesside
Thank you so much for your kind words, Dave and Michelle. We are delighted to hear that Adam provided you with a fantastic experience at our dealership. Our team prides themselves on delivering exceptional service without any pressure, and we are happy to have lived up to that standard. We appreciate your support and look forward to serving you again in the future. - Lookers Teesside
Great customer service
Great customer service, with no pressure. helped me find the perfect car for me that fit my budget
19 février 2026
Avis spontané
Réponse : Lookers - Volkswagen Teesside
Lindsey, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
- Lookers customer service & resolution team
Great experience
Great experience, Tom Covell got everything sorted quickly and had no issues whatsoever. Would definitely recommend Lookers VW Teeside.
16 février 2026
Avis spontané
Réponse : Lookers - Volkswagen Teesside
Thank you for the amazing review! We are so thrilled to hear your experience with Tom and our dealership was top-notch. We strive to provide quick and hassle-free service to all of our customers. Thank you for recommending Lookers VW Teeside!
Réponse : Lookers - Volkswagen Teesside
Hi Abigail, We appreciate you sharing your experience; we are happy you were satisfied with our excellent service. Thank you!
Thank you, Lookers Motor Group
The purchase of my new vehicle
The purchase of my new vehicle was a positive one. There was a slight delay on its arrival but the salesman made the purchase process very smooth.
28 janvier 2026
Avis spontané
Réponse : Lookers - Volkswagen Teesside
Hi , We're happy to hear that your new vehicle purchase was positive. We appreciate your patience regarding the slight delay and are glad the purchase process was smooth.
Thank you, Lookers Motor Group
No pressure to buy
No pressure to buy. I went to the showroom to look at options for changing my 3 year old car. So helpful and found me an option that was too good to miss.
30 janvier 2026
Avis spontané
Réponse : Lookers - Volkswagen Teesside
Hi L Robertson, We're happy to hear that you found our team helpful and informative during your visit. It's great you discovered an option that was too good to miss! Thanks for your feedback.
Thank you, Lookers Motor Group
Réponse : Lookers - Volkswagen Teesside
We are so glad you found our service friendly and efficient! Thank you for sharing your positive experience with our team.
My fifth Golf from Lookers.
I have bought several cars now from Lookers Teesside. I have always received excellent service that has been carefully tailored to my own particular needs. I love the Golf.
28 janvier 2026
Avis spontané
Réponse : Lookers - Volkswagen Teesside
We're happy to hear that you consistently receive excellent, tailored service from us. We appreciate your continued business and are glad you love the Golf!
Excellent Service at Lookers VW Teesside
The Lookers salesman Jack Vipont was extremely helpful and informative and listened to our requirements. Our first choice was a T-Cross and we paid a deposit on this and almost got to the stage of buying it, but after a weekend of considering things we changed our minds and asked Jack if we could test drive a T-Roc instead. He knew our requirements and had a suitable car ready for us when we arrived. This was exactly what we wanted. He took us through the sale answering all our questions and making the whole process a good experience.
27 janvier 2026
Avis spontané
Réponse : Lookers - Volkswagen Teesside
Hi Ian, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Lookers customer service & resolution team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.