Lookers - Volkswagen Van Centre Baillieston Avis 46

Car broke down timing belt went needed new engine at a cost of around £11,000 plus .was not happy about price not will to pay that amount.so decided just to get a new car.cleared balance off

Booked in on line , totally ignored, I called and it was booked in manually for 13th Feb, 11 am “ it will take 2 hrs if you want to wait for it, I said I would call back in 3 hrs in case they were running late?
Left at 10-30 am with added warranty claim to fix the sliding door ( they had tried to fix previously) called 4 hrs later and told there was no promise of completion and it was still in the workshop. I said I would pick up on Saturday morning the 14th, warranty claim not fixed.

Great customer service!!!
The customer service provided by the staff at the Volkswagen Van Centre in Glasgow was outstanding. Miscommunication via the online VW Service Plan meant I was booked in for a brake fluid change only. When I told them on the day I turned up that I had requested an annual service they accommodated it without question and still got it all done same day. Very much appreciated.

We dealt with a gentleman called Bryan Lister. He explained things about the car to us and was very professional.

Use Lookers under the VW 'All in Service Plan'. Happy with the service, friendly staff, easy to schedule.

Excellent service. Full explanation of work being undertaken was appreciated. Estimated time of work was spot on and nice cup of coffee while we waited was appreciated on a cold morning.

I was invited by Lookers to review them after my vehicle was there on 30 December 2025 for its first service so I will be as constructive as possible as there are various aspects that I am not particularly happy about although granted it is not all bad. So in no particular order first issue was on arrival at the garage and the car park was absolutely rammed full of vehicles with there being no parking spaces at all. In fact it was actually quite difficult to negotiate my way round as some vehicles were also parked outwith allotted bays. I had to park outside the front entrance but did confirm when I tracked down the service agent who was not at his desk that this was fine as they had few jobs on and would be going into the garage soon, fine. I had completed the online check in and made my way home as my wife had followed me there in her vehicle as the location here isn’t particularly convenient for getting back. I got a phone call later in the day to say my van was ready. I had nothing to pay as my vehicle has a VW service plan in force. The service agent was friendly and helpful enough so no complaints there. He fetched my van and brought it to me from a car park situated across the road as again the forecourt car park was clearly full. On my way back home I noticed that my windscreen washers were no longer working, they were fine beforehand as I had used them the day before and also filled the reservoir myself. I tried phoning Lookers service department the following day but it just rang out so I emailed them which is presumably responded to by their Customer Contact Centre in Newcastle and I got a return phone call on Friday 2 January and although the service department was closed I was booked in for the earliest appointment which was Monday 12 January. Today, 8 January I got a text asking me to book my vehicle in for the inspection however I was somewhat perturbed by the nature of the message having followed the link to do so as it read “***DIAGNOSTIC FEE APPLIES***” in bold and with those asterisks. My van is still under warranty and it seems pretty obvious that something was done during the service as it was rather coincidental that the washers worked beforehand and not afterwards. Again, trying to get through to Lookers Service desk in Glasgow proved fruitless as yet again numerous attempts just rang out. Lastly I tried a different option on the call selection and this took me straight through to the contact centre. I was told not to worry about the message regarding the diagnostic charge as this was something that was system generated. He also admitted that getting through to Lookers Glasgow Service desk was like “finding a needle in a haystack”. This is something that clearly needs addressed as I have tried at least a dozen time over the last week or so and each time the call has rang out. As it is I discovered that when I pressed the button for the washers the motor could clearly be heard to be working but not only that the fluid was running out from the front of the vehicle. It was less than obvious how the system worked as the reservoir is tucked way down low behind the bumper but after much Googling I managed to find a website with a full diagram of the washer system. Back out to my van and then I discovered it, for why I do not know, but the electrical connector, hose jet and clip in the photo had been completely disconnected. So replacing this myself my washers are now working again so this saves me the hassle of going back through to van centre and the logistics of going back and forth. At the end of the day this was less than a 2 minute job but has taken me over a week to sort. I cannot comment on sales but service needs to do better! UPDATE - Day after posting review I was emailed and phoned by the after sales manager who apologised for the issues and inconvenience. He has now offered me a good will gesture as a token of apology. Rating has been improved by me as a result.

Excellent service, home pickup & return of van by Graham. Kept informed of the progress, just excellent service.

Couldn’t be easier. Everything was ready for me when I arrived and Chris explained what I needed to know. I was able to drive away within half an hour, very pleased.

Friendly and helpful staff

Chris helped me through my buying experience with no problem what so ever. Extremely happy with the van I bought. Would highly recommend Chris and Lookers 👍👍👍

Great service staff always efficient & friendly
would highly recommend

Good quick service, received a video of work done and possible information on the condition of tyres and brakes

Extremely helpful and friendly staff! Work carried out as planned and kept informed via email and telephone.very happy with service and completed work on van.

Sales people Iain and Charlene were helpful, welcoming, knowledgable and accommodating.

Was on vacation in beautiful Scotland, when my brand new VW California T7 suddenly reported errors. Next day we arrived at the garage and was met by the most service minded staff that helped us asap - thanks to all.

Charlene was on it, just nice to speak to someone who was conscientious and caring.
Didn't feel pressured unlike some dealers who are absolute freaks!
Sorted everything out just fine.

Efficient
Fast
Polite

Helpful staff who listened to my needs.

My second Vw Amarok was in for a Mot , service and warranty check over. Ross and the team as always take you through the works they are going to do to the vehicle and kept me updated while I waited on it . Ross always gives you up to date knowledge and guidance to look after my vehicle and would highly recommend this dealership that I’ve used annually for over ten years.