From first contact to picking vehicle back up after a service was excellent thanks for making so easy
L'entreprise a répondu
Établissement
Changer d'établissementThe Fossway, Brough Park Way, NE6 2XJ Newcastle upon Tyne, Newcastle upon Tyne, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Sarah Murphy ensured excellent service from my first contact to the completed work. She told me exactly what was happening and how the work would progress. I was kept informed and when the appointment... Voir plus
L'entreprise a répondu
Excellent as always had my VW from new 6 years only ever used the van centre never ever had a single problem u couldn’t meet a nicer bunch
L'entreprise a répondu
Robert King was brilliant throughout. Unfortunately I was promised a call back by 2 other members of staff who did not deliver. When I explained this to Robert he took ownership, made the enquiries, c... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire de véhicules à moteur
- Concessionnaire automobile
- Garage automobile
- Concessionnaire de poids lourds
- Vendeur de voitures d'occasion
- Concessionnaire de poids lourds d'occasion
À propos de Lookers - Volkswagen Van Centre Newcastle
Écrit par l'entreprise
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Écrit par l'entreprise
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Coordonnées de contact
The Fossway, Brough Park Way, NE6 2XJ, Newcastle upon Tyne, Newcastle upon Tyne, Royaume-Uni
- 0191 650 0968
4,7
Excellent
46 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
From first contact to picking …
From first contact to picking vehicle back up after a service was excellent thanks for making so easy
14 mars 2026
Avis spontané
Réponse : Lookers - Volkswagen Van Centre Newcastle
Hello Darren, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care! Lookers customer service & resolution team
Excellent as always had my VW from new…
Excellent as always had my VW from new 6 years only ever used the van centre never ever had a single problem u couldn’t meet a nicer bunch
25 février 2026
Avis spontané
Réponse : Lookers - Volkswagen Van Centre Newcastle
We're happy to hear that you've consistently had excellent experiences with your VW over the past six years. We appreciate your continued trust and positive feedback!
Staff were really helpful
Staff were really helpful, kept me updated on the progress of the work and the work was done in good time.
29 janvier 2026
Avis spontané
Réponse : Lookers - Volkswagen Van Centre Newcastle
We appreciate you sharing your feedback! We are happy to hear that our staff were helpful and kept you updated on the work's progress, which was completed promptly.
I was unable to attend the morning I…
I was unable to attend the morning I was meant to drop my vehicle in as I had to attend a funeral, Jane Skelton was very accommodating and arranged for me to drop my vehicle in the day before and bent over backwards to rearrange the loan vehicle they had booked out for me.
People expect miracles, they are a busy garage which run on procedures and I wasn't expecting miracles but honestly they went above and beyond to help.
Overall 10/10
22 janvier 2026
Avis spontané
Réponse : Lookers - Volkswagen Van Centre Newcastle
Hi Shad,We appreciate you sharing your experience. We're glad we could accommodate your situation and provide assistance during a difficult time. It's great to know our efforts were helpful. Thank you for the excellent rating!
Thank you, Lookers Motor Group
Réponse : Lookers - Volkswagen Van Centre Newcastle
Thank you for your kind words! We strive to provide the best service possible to our customers and we're glad we were able to help you out. Let us know if you ever need anything else! 🙌
Very pleasant and professional!
10 janvier 2026
Avis spontané
Réponse : Lookers - Volkswagen Van Centre Newcastle
Hello, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Lookers customer service & resolution team
Warranty work on grand California
Sarah Murphy ensured excellent service from my first contact to the completed work. She told me exactly what was happening and how the work would progress. I was kept informed and when the appointment needed to be rearranged due to the body shop she worked hard to rearrange a suitable time and to ensure a loan vehicle was available. During the work Sarah kept me informed and she was very happy, approachable and informative. The work completed is faultless and the van looks as new again. The guys even gave the van a really good wash before returning it.
9 janvier 2026
Avis spontané
Réponse : Lookers - Volkswagen Van Centre Newcastle
Thank you for your kind words, we strive to provide top-notch service from start to finish. Sarah is a valued member of our team and we're thrilled to hear she went above and beyond to ensure your satisfaction. We take pride in our work and are happy to hear your van looks as good as new. We appreciate your business and look forward to serving you again in the future.
Excellent service from Peter
30 décembre 2025
Avis spontané
Réponse : Lookers - Volkswagen Van Centre Newcastle
Hi Andy, thank you for the high star rating! We hope you have a great day.
Lookers customer service & resolution team
VW Crafter Van purchase
The whole process from start to finish was very straight forward and the sales executive Taylor King was helpful and knowledgeable guiding us through the process communication was good and we appreciated the follow up call to ensure we were happy with the service we will definitely use this dealership again for servicing and any future purchases thank you
23 décembre 2025
Avis spontané
Réponse : Lookers - Volkswagen Van Centre Newcastle
Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
Lookers customer service & resolution team
Van service
Sent my van in for a service, Sarah Murphy couldn't have been more helpful, got me in and out within 2 hours while I waited, allowed me to be back at work before 11am
First class service
Also gave great advice on future service plans
2 décembre 2025
Avis spontané
Réponse : Lookers - Volkswagen Van Centre Newcastle
Hi Billy, We're happy to hear that your service experience was first class and efficient. It's great to know the advice on future service plans was helpful. Thank you for your positive feedback!
Kind regards
Lookers Customer Service & Resolution Team
We weren’t sure of our requirements and…
We weren’t sure of our requirements and had just gone for a look at the vans but thanks to Taylor we were able to decide and source the van we needed
23 octobre 2025
Avis spontané
Réponse : Lookers - Volkswagen Van Centre Newcastle
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Lookers customer service & resolution team
Great Service team and reception all…
Great Service team and reception all first rate. kept upto date wioth progress
11 octobre 2025
Avis spontané
Réponse : Lookers - Volkswagen Van Centre Newcastle
Hi John, We appreciate you taking the time to leave us this review. We are so happy to hear you received first-rate service and were kept updated.
Kind regards
Lookers Customer Service & Resolution Team
Newcastle Vw van centre Excellent Buying Experience.
Went to see a vehicle at Newcastle VW van centre, the staff member Robert King who helped me was brilliant, helpful, knowledgeable and explained everything I needed to know. I was relaxed, felt at ease with the whole process and it was an excellent sales experience which lead me to buying the vehicle from Listers van centre Newcastle.
7 octobre 2025
Avis spontané
Réponse : Lookers - Volkswagen Van Centre Newcastle
Hi Jay, thank you for taking the time to leave a review for us at Lookers Head Office. We're happy we could meet your expectations! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Great service from Robert King thanks
Great service from Robert King thanks
30 août 2025
Avis spontané
Réponse : Lookers - Volkswagen Van Centre Newcastle
Hi David, We're glad you had a great experience. Thank you for your positive feedback; we appreciate it.
Kind regards
Lookers Customer Service & Resolution Team
Efficient service from booking to…
Efficient service from booking to finish. Kept up to date at all times.
20 août 2025
Avis spontané
Réponse : Lookers - Volkswagen Van Centre Newcastle
We appreciate you taking the time to leave this review. We are so happy to hear our service was efficient from booking to finish.
Jane really looked after me great…
Jane really looked after me great customer service she was very helpful & tentative
19 août 2025
Avis spontané
Réponse : Lookers - Volkswagen Van Centre Newcastle
We're happy to hear that you had such a positive experience. We appreciate you taking the time to share your feedback; it means a lot to us.
good efficient service
good efficient service, from making the original booking to taking the van in and collection afterwards. Everything explained clearly, and paperwork provided. Top job.
18 août 2025
Avis spontané
Réponse : Lookers - Volkswagen Van Centre Newcastle
We appreciate you taking the time to leave us this review. We're happy to hear that you experienced good, efficient service from booking to collection and clear explanations.
Great customer service from Sarah
Great customer service from Sarah.
No fuss booking in and van ready and washed bang on time.
Very friendly and it’s obvious she really does like her job being around cars….her enthusiasm shines through.
11 août 2025
Avis spontané
Réponse : Lookers - Volkswagen Van Centre Newcastle
Hi David, We appreciate you taking the time to leave this review. We're happy to hear that you received great customer service and that the booking was easy and the van was ready on time.
Kind regards
Lookers Customer Service & Resolution Team
Fantastic knowledge and great service.
Fantastic knowledge and great service.
6 août 2025
Avis spontané
Réponse : Lookers - Volkswagen Van Centre Newcastle
We appreciate your feedback and are so glad you had a positive experience with our fantastic knowledge and great service.
Excellent experience
Excellent experience. Great communication from Jane throughout. She was great, super friendly and helpful. Everyone i met that day were very welcoming and went out of there way to help me.
They are also dog friendly which always helps. Can't praise this company enough.
9 juillet 2025
Avis spontané
Réponse : Lookers - Volkswagen Van Centre Newcastle
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the communication and how welcome you felt. It's great to know that our dog-friendly environment added to your visit. Thank you for your praise!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.