Great service . I explained that I needed my car back promptly and was called before expected time to say it was ready for collection
L'entreprise a répondu
Établissement
Changer d'établissementEsher Road, Hersham, KT12 4JY Walton-on-Thames, Walton-on-Thames, GB
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Lisez les avis des autres
I've been a customer of Lookers, Walton for over 13 years. and have always used them for any servicing or other work due on my Tiguan. The Service team have been unfailingly friendly and efficient.... Voir plus
L'entreprise a répondu
Lookers Walton on Thames never fail to impress on customer service. Steve Penfold normally checks me in and takes care of my requirements, with care and professionalism. I’d recommend this branch if y... Voir plus
L'entreprise a répondu
The team at Lookers were very good indeed. They know their products very well and explained the various features and options clearly. Great 0% financing deal too, all clearly explained and executed. W... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire de véhicules à moteur
- Concessionnaire automobile
- Garage automobile
- Concessionnaire de poids lourds
- Vendeur de voitures d'occasion
- Concessionnaire de poids lourds d'occasion
À propos de Lookers - Volkswagen Walton
Écrit par l'entreprise
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Écrit par l'entreprise
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Coordonnées de contact
Esher Road, Hersham, KT12 4JY, Walton-on-Thames, Walton-on-Thames, Royaume-Uni
- 01932 257500
4,3
Excellent
115 avis
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Great service
Great service . I explained that I needed my car back promptly and was called before expected time to say it was ready for collection
19 mars 2026
Avis spontané
Réponse : Lookers - Volkswagen Walton
Thank you for your positive review! We're so happy to hear that our team was able to deliver great service and get your car back to you promptly. We strive to always exceed our customers' expectations. Thank you for choosing us!
Very knowledgable
Very knowledgable, constant communication very efficient and had my vehicle prepared and made the process very smooth
27 février 2026
Avis spontané
Réponse : Lookers - Volkswagen Walton
Hi Amit, We appreciate you taking the time to leave us this feedback! We're happy to hear that our team was very knowledgeable, efficient, and made the process smooth.
Thank you, Lookers Motor Group
Réponse : Lookers - Volkswagen Walton
We appreciate you sharing; we are happy to hear you were well-informed and pleased with the work's outcome.
Réponse : Lookers - Volkswagen Walton
Hi Scot, We're happy to hear that you had a first-class experience. Our team appreciates your positive feedback and recognition of their service.
Thank you, Lookers Motor Group
Great service and staff extremely…
Great service and staff extremely helpful
5 février 2026
Avis spontané
Réponse : Lookers - Volkswagen Walton
We appreciate you sharing; we are happy to hear you found our staff helpful and the service great.
Lookers Walton on Thames exceeds
Lookers Walton on Thames never fail to impress on customer service. Steve Penfold normally checks me in and takes care of my requirements, with care and professionalism. I’d recommend this branch if you’re looking for more than just a car service. Excellent
30 janvier 2026
Avis spontané
Réponse : Lookers - Volkswagen Walton
Hello, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Lookers customer service & resolution team
Everything was quick and hassle free
Everything was quick and hassle free. Good communication in advance, friendly welcome, no surprises and the work was finished early. Altogether a good experience.
3 février 2026
Avis spontané
Réponse : Lookers - Volkswagen Walton
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
- Lookers customer service & resolution team
Thank you Stephen Penfold for your…
Thank you Stephen Penfold for your excellent customer service
24 janvier 2026
Avis spontané
Réponse : Lookers - Volkswagen Walton
Hi Jan, We're happy to hear that you received excellent customer service. Thank you for your positive feedback; we appreciate it.
Thank you, Lookers Motor Group
Worry free servicing
Great communication and excellent service. Had a brake fluid leak and it was investigated and solved effectively.
23 janvier 2026
Avis spontané
Réponse : Lookers - Volkswagen Walton
Hi Pierre, We're happy to hear that you received excellent service and communication! It's great that we could effectively resolve the brake fluid leak you experienced.
Thank you, Lookers Motor Group
Helpful advice when purchasing a new car
Helpful advice when purchasing a new car
16 janvier 2026
Avis spontané
Réponse : Lookers - Volkswagen Walton
Hi John, We're happy to hear that our advice was helpful during your car purchase. Thank you for your positive feedback; it means a lot to us.
Thank you, Lookers Motor Group
Very good and reliable service team
14 janvier 2026
Avis spontané
Réponse : Lookers - Volkswagen Walton
Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!
Great service!
We have used Lookers@Walton and have been very happy with the service we have received.
9 janvier 2026
Avis spontané
Réponse : Lookers - Volkswagen Walton
Hi Anita, We appreciate you sharing your feedback. We are happy to hear that you were satisfied with the service you received from our team.
Kind regards
Lookers Customer Service & Resolution Team
Never Again
This was a total and utter disaster.
I booked this 3 weeks ago and waited this long as I was promised a courtesy car, I phone twice in the lead up to confirm that I would have a car, yes Mrs Wells, all booked for you. 15 minutes before my 9.15 appointment while I struggle from Virgina Water to Walton I get the call no car.
We agreed that they would have a Quick Look, make a quick report or any parts.
I was supposed to be working, I was left stuck for 3 hours at VW unable to work with my boss calling asking where the hell I was! Totally unacceptable, I was left fuming. I had to ask for my car back to get out, which they parked in the very worst parking space available. When I got my car back it was Lit up with warnings and errors, which I then had to take somewhere else to have removed.
Rubbish service, broken promises and left trapped and nearly cost me my job. Thanks Lookers!
I will not ever bring my cars back here.
15 décembre 2025
Avis spontané
Réponse : Lookers - Volkswagen Walton
Hi Claire, We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We're disappointed to hear of the negative experience you had at our location. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you. Thank you for taking the time to get in contact with us.
Kind regards
Lookers Customer Service & Resolution Team
Worth 6 Stars at least
I've been a customer of Lookers, Walton for over 13 years. and have always used them for any servicing or other work due on my Tiguan. The Service team have been unfailingly friendly and efficient. They go out of their way to ensure that the job gets done properly and I honestly cannot fault them. My latest visit was no exception and my particular thanks, to Steve Penfold and Ethan More for sorting things out and putting my mind at rest. Happy holidays.
15 décembre 2025
Avis spontané
Réponse : Lookers - Volkswagen Walton
Hi Anthony, We appreciate your long-term custom and are so glad the service team consistently meets your needs. It's great to hear that your recent visit was no exception and that you felt reassured. Happy holidays to you too!
Kind regards
Lookers Customer Service & Resolution Team
Easy to book MOT
Easy to book MOT. Quick check-in. Nice friendly service staff. Good communication.
The premises are having construction work done, so the site is untidy. Zero parking spaces when I arrived. No valet on site, so I was given a voucher for the car wash and valet locally.
9 décembre 2025
Avis spontané
Réponse : Lookers - Volkswagen Walton
Hi David, We're happy to hear that booking and check-in were easy, and our service team provided friendly and clear communication. We acknowledge the inconvenience caused by the construction and limited parking. Thank you for your feedback.
Kind regards
Lookers Customer Service & Resolution Team
Very pleasant and efficient reception…
Very pleasant and efficient reception at the Servicing department.
8 décembre 2025
Avis spontané
Réponse : Lookers - Volkswagen Walton
Hi Andrew, We appreciate you sharing your experience with us; we are happy you found our Servicing department efficient and pleasant.
Kind regards
Lookers Customer Service & Resolution Team
The team at Lookers were very good….
The team at Lookers were very good indeed. They know their products very well and explained the various features and options clearly. Great 0% financing deal too, all clearly explained and executed. We initially dealt with Callum and then with Luke. Luke steered us through the delivery and handover process very well.
11 décembre 2025
Avis spontané
Réponse : Lookers - Volkswagen Walton
Hi Keith, We appreciate you sharing your experience. We're happy to hear that the team explained the product features and financing options clearly, and guided you through the delivery process.
Kind regards
Lookers Customer Service & Resolution Team
Easy check-in
Easy check-in - comfortable waiting area - feedback from technician
3 décembre 2025
Avis spontané
Réponse : Lookers - Volkswagen Walton
Hello, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Lookers customer service & resolution team
Very helpful and always keep me updated…
Very helpful and always keep me updated of the process. Steve Penfold is very helpful all through the process of my vehicle being in ame checked, well recommended to see him on Visit
1 décembre 2025
Avis spontané
Réponse : Lookers - Volkswagen Walton
Emma, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out! - Lookers customer service & resolution team
Stephen and Robert are Superb…
Stephen and Robert are Superb Ambassadors to the company 💯. Always very welcoming, friendly and very helpful.
2 décembre 2025
Avis spontané
Réponse : Lookers - Volkswagen Walton
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Lookers Head Office! If you have any further questions, please give us a call. We're always happy to help!
Lookers customer service & resolution team
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