Very happy with the work carried out. A little bit of debris inside the car from the windscreen replacement, but apart from that all ok. Special thanks to Stuart from Service Department for keepi... Voir plus
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The professionalism of the salesman, Andy and other staff at this car dealership was top notch. Andy was very patient with us and all my questions were answered. He kept us in the loop throughout the... Voir plus
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It's always painful to spend looking after your car but in the case of Lookers you really do get what you pay for. A nice bright welcoming environment is the start of it with great service from polit... Voir plus
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Very easy to change my Volvo at Lookers, existing vehicle (V60) taken in part exchange for the price I was expecting for an XC 90. Sales person that I dealt with (Mark) very courteous, polite and h... Voir plus
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À propos de l'entreprise
- Concessionnaire de véhicules à moteur
- Concessionnaire automobile
- Garage automobile
- Concessionnaire de poids lourds
- Vendeur de voitures d'occasion
- Concessionnaire de poids lourds d'occasion
À propos de Lookers - Volvo Colchester
Écrit par l'entreprise
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Écrit par l'entreprise
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Coordonnées de contact
Cowdray Avenue, CO1 1XX, Colchester, Colchester, Royaume-Uni
- 01206 717300
4,6
Excellent
96 avis
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Very happy with the work
Very happy with the work carried out. A little bit of debris inside the car from the windscreen replacement, but apart from that all ok.
Special thanks to Stuart from Service Department for keeping me up to date with the progress.
(In the workshop for 6 days)
27 février 2026
Avis spontané
Réponse : Lookers - Volvo Colchester
Hi Valerie, We're happy the work met your expectations. We regret the debris left in your car after the windscreen replacement and will address this. We appreciate your acknowledgement of the service updates.
Thank you, Lookers Motor Group
Very pleasant experience overall
The professionalism of the salesman, Andy and other staff at this car dealership was top notch. Andy was very patient with us and all my questions were answered. He kept us in the loop throughout the whole sale process. Very pleased overall.
28 février 2026
Avis spontané
Réponse : Lookers - Volvo Colchester
We appreciate you sharing your feedback. We're happy to hear that the team's professionalism and patience made your experience so positive. We're glad all your questions were answered and that you were kept informed throughout the sale.
Réponse : Lookers - Volvo Colchester
We appreciate you taking the time to share your positive feedback; we are so glad you were happy with our service.
Excellent work
Excellent work carried out. Everything I asked to be done was completed. Courteous and friendly staff.
17 février 2026
Avis spontané
Réponse : Lookers - Volvo Colchester
Robert, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. Please don't hesitate to reach out if there's anything additional we can do for you.
- Lookers customer service & resolution team
Well worth the money
It's always painful to spend looking after your car but in the case of Lookers you really do get what you pay for. A nice bright welcoming environment is the start of it with great service from polite and friendly staff (plus free tea and coffee). All the work was agreed before starting and it was all carried out in a nice timely manner.
14 février 2026
Avis spontané
Réponse : Lookers - Volvo Colchester
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
-Lookers customer service & resolution team
Service! You must be Joking.
My wife and I purchased my 2025 XC40 from Lookers Chelmsford. We then moved away and eventually booked a service at Lookers Colchester. We decided after booking that we would like dash cams fitted front and rear at the time of servicing. We altered the booking to include the dash cams and twice requested the price. We never received a reply. I then phoned again and got through to reception who just wanted to put me through to the same people again. At this point I gave up. I had a Honda before this, I think I will go back to them when the three years are up.
9 février 2026
Avis spontané
Réponse : Lookers - Volvo Colchester
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide information on how you can raise different types of complaints and how we will manage them.
Thank you, *Lookers Motor Group*
Never trust a salesman
After seeing my perfect car on auto trader
I made an initial enquiry, I asked a few simple questions, I was sent a video walk round of the car, I then questioned the headlights as one appeared not as bright as the other. The salesman assured me it was just the video, and they were definitely the same,
Stupidly I trusted the salesman and bought the car
He also said I've put you some fuel in it (£40)
I was then charged for this on the invoice??
When the car was delivered it was empty of fuel and there is a fault with the headlight, also within the first 2 days of owning the car an engine management light has come on,
I think I will be returning the car under the distance selling laws,
We will see how that goes ???
Update made an official complaint as per the reply posted here....
And rang customer service
Still no reply or any communication!!!!
Today 20/3/2026
Still no joy official complaints procedure still hasn't responded,
Can't get in touch will anyone other than the sales manager
Sent 5 emails regarding refund of warranty work which was agreed, no reply, no refund ????
26 janvier 2026
Avis spontané
Réponse : Lookers - Volvo Colchester
Hi Gary, We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide information on how you can raise different types of complaints and how we will manage them.
Thank you,
Lookers Motor Group
Very easy to change my Volvo at…
Very easy to change my Volvo at Lookers, existing vehicle (V60) taken in part exchange for the price I was expecting for an XC 90.
Sales person that I dealt with (Mark) very courteous, polite and helpful.
The replacement vehicle immaculately valeted and after going through an inspection in the workshop a couple of issues (tyres, brake pads etc) replaced.
This is the 3rd time I have purchased vehicle from Lookers in Colchester and have no hesitation about returning there in the future.
1 février 2026
Avis spontané
Réponse : Lookers - Volvo Colchester
Hi Les, We're happy to hear that changing your Volvo was easy and that you received the expected price for your trade-in. We appreciate your positive feedback regarding the courteous service and the vehicle preparation. We look forward to seeing you again in the future!
Thank you, Lookers Motor Group
I was quoted 3 prices by Lookers …
I was quoted 3 prices for job so pricing wasn't transparent. I was left feeling that the staff were doing me a great favour by working on my car. I was told that if I didn't have extra work done my car could catch fire. I had second opinion that said work wasn't required. Wouldn't recommend.
28 janvier 2026
Avis spontané
Réponse : Lookers - Volvo Colchester
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide information on how you can raise different types of complaints and how we will manage them.
Thank you, *Lookers Motor Group*
Réponse : Lookers - Volvo Colchester
We appreciate you sharing your experience; we are happy to hear you find our staff helpful, and our service good.
Réponse : Lookers - Volvo Colchester
We're thrilled to hear that you had an excellent and efficient experience with us! It's our goal to provide top-notch service to all of our customers. Thank you for choosing us!
Received the best service from Phil at…
Received the best service from Phil at Volvo Colchester. Popped in to enquire about a new corvette and ended up leaving very happily! Phil was very professional and knowledgeable from start to finish! The sale process was smooth and effortless, would highly recommend! Thanks Phil! What a way to start the year 👌🏽😎
12 janvier 2026
Avis spontané
Réponse : Lookers - Volvo Colchester
Hi Dani, We appreciate you sharing your positive experience at Volvo Colchester. We're happy to hear that our team member was professional and knowledgeable, making the purchase smooth. Thank you!
Thank you, Lookers Motor Group
Lookers Customer service…
Lookers staff were very attentive to my needs and responded positively and in a timely manner. Well done Lookers.
23 janvier 2026
Avis spontané
Réponse : Lookers - Volvo Colchester
We appreciate you sharing your feedback. We're happy to hear that our staff were attentive to your needs and responded positively and promptly.
Andy was fantastic and an absolute…
Andy was fantastic and an absolute credit to Lookers he was knowledgeable and personable and made the buying experience a joy
23 janvier 2026
Avis spontané
Réponse : Lookers - Volvo Colchester
Hi Les, We appreciate you taking the time to leave us this wonderful review! We're so glad to hear that your buying experience was enjoyable and positive.
Thank you, Lookers Motor Group
Excellent dealership to purchase your car.
Very helpful dealership and easy to deal with. Every member of staff we dealt with were excellent and knowledgeable with Aaron the main sales person who looked after our purchase & PX was very accommodating with test drives and all the information we needed
Thank you
29 novembre 2025
Avis spontané
Réponse : Lookers - Volvo Colchester
Hi Gary, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Lookers customer service & resolution team
My visit to the service department…
My visit to the service department recently was again excellent thanks to Rachel and Stuart, had to wait for a part but i was informed regularly of progress and as always treated like a valued customer every step of the way. Even when it came to pay i think they did there best to keep the cost down for me.
20 janvier 2026
Avis spontané
Réponse : Lookers - Volvo Colchester
Mark, thank you for your kind review; we are happy to pass along your comments to the team here at Lookers Head Office! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
- Lookers customer service & resolution team
DIMs Repairs
The Staff Team were very welcoming, professional and Helpful.
14 janvier 2026
Avis spontané
Réponse : Lookers - Volvo Colchester
Hi Josaia, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. Please let us know if there is anything else we can do for you; we are more than happy to help! Lookers customer service & resolution team
Mr Sturley and Jane Pouncett…
Mr Sturley and Jane Pouncett co-ordinated it all nicely and patiently tolerated my questions.
Very pleasant young man on collection and return duties
2 janvier 2026
Avis spontané
Réponse : Lookers - Volvo Colchester
Hi GG, We're happy to hear that the coordination met your expectations and that our team addressed your questions with patience. We appreciate your positive feedback regarding the service.
Kind regards
Lookers Customer Service & Resolution Team
Easy and efficient
The whole system from reserving a date to payment is seamless.
15 décembre 2025
Avis spontané
Réponse : Lookers - Volvo Colchester
Hello Carole, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
V40 service and MOT
Just had my V40 serviced and MOT’d at Lookers Colchester. Quite a pleasant experience.
The fact that I pay monthly means that my bill in a December is very modest. It helps that the car itself is a robust and reliable little girl so what used to be a nail biting experience is now a relaxed experience from when it was collected from my home and delivered back within the time they promised.
Only speak to the service department on the phone but they are always helpful and cheerful.
Nothing negative to say and a clean bill of health for another year.
10 décembre 2025
Avis spontané
Réponse : Lookers - Volvo Colchester
We're happy to hear that your service and MOT experience was pleasant! It's great to know our payment plan and reliable vehicles contribute to a relaxed experience, and that our service department is helpful. Thank you for your positive feedback!
Kind Regards.
Lookers Customer Service & Resolutions Team
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