Lookers - Wearside Audi Avis 234

Fantastic experience from start to finish. Particularly Richard Hyde and Sam Oswett for a five star service.

We got a great car from Wearside Audi, although the car was originally at Teesside Audi, which in turn we found out was leased to a member of staff, so we faced a rather lengthy wait before we were able to get the car, which we found strange at how the car was put on sale in the first place.
This did cause us a bit of concern,but ultimately we were kept in the picture by our salesman Martin.
He explained everything to us about the delay etc. and yesterday we finally completed the deal.
Staff at Wearside were very helpful and courteous and dealt accordingly with everything, a great service overall

First class and experienced sales person guided is through the maze of purchasing a new vehicle. Authoritive and not pushy helped him offer best advice and achieve “ A Win-Win” solution

Helpful, no pressure sale, informative and available. Smooth service

Excellent service from Wearside Audi, loving the S line Q3. Plus a big call out to Martin Blight who was friendly, clear and efficient throughout.

Ahdil was excellent from start to finish especially travelling over 600 miles on a round trip

Great service at this garage. Staff friendly and helpful. Communication good and digital forms made process much easier and smoother.
Good description of cars and payment options given.
Pick up of car very efficient and assistance with functions in car helpful.
Overall a good experience to purchase my car.

From start to finish Will Smitb at Wearside Audi was great. Informative, clear in communication and very speedy with responses.

Definitely would buy again and worth the 3hour drive there and back to get the car!

We had a great professional experience with Wearside Audi during the purchase of our car, Melissa and Sam made the process easy and simple, if you’re thinking of buying a car we fully recommend Wearside Audi.

Excellent service and customer experience.

Very helpful and professional. Could find nothing negative to say about the experience. Special shout out to Hughie Healy who was excellent from first contact to completion.

I received fantastic customer service from Audi Wearside when my car was in for some work.

I was most impressed with the friendly, polite Dylan who was great in ensuring I was kept informed throughout the process. I was mostly pleased by bringing my car home for me last minute which saved a lot of stress.

I received a goody bag from Dylan for my inconvenience which was a nice surprise.
Mind I do love the comfy coffee/snack area it tops the experience.

Melissa from Wearside Audi was really knowledgeable, great customer service received and kept up to date.

Took brand new Audi Q5 hybrid in last week as it wasn’t charging. When collected I was told that it was charging fine and that ‘some of the chargers are funny, you just have to try others’. Having two young children, I can’t be just popping to try different chargers to see if they work! The car is brand new. The garage handed the car back with only 23 miles of charge applied and when I got the car home, the exact same issue happened again. Rang up last Friday to inform them and was told I’d get a call back, which didn’t happen. No call back on Monday, Tuesday or Wednesday. So I rang again this morning at 8.40am and spoke to Luke who assured me I’d get a call back, which didn’t happen. Rang again at 10.40am and explained how unhappy I was at not being called back, once again I was assured I’d get a call back, yet again it didn’t happen. Rang them again at 4.45pm and explained again how unhappy I was at the ‘service’ which in reality is non existent….this time I was told that I would get a call back from the Manager, guess what, it didn’t happen. Absolute joke of a business, zero customer care. Avoid like the plague!

Olivia was the salesperson who dealt with my test drive which lead to me buying the car, she was very polite and helpful in dealing with me with the purchase of my Audi A5, and went above and beyond to sort everything out, leading to an easy experience in buying the car. Thank you Olivia for your help

The service both pre and post sale from Will and Shaz was very good. Resolved all queries.

Excellent service provided by Will Smith. His knowledge and experience helped us in selecting the black edition Q3. After sales contact by Will was 10/10. He's an asset to audi.

Where to start; from my initial amble across the forecourt to the completion of my eventual car purchase, I have to say I am tremendously impressed by the service, care and attention I was given. It was a pleasure to be able to walk around, ask questions and not be persued or feel pressured by the sales team. When I was ready, I approached the first member of staff nearest to me who was not occupied with another customer and everything proceeded from there.
In my case, I had selected Martin Bright and it has been a good many years since I have felt as comfortable as I did with Martin. That young man has the "patience of Job". He went through a great many questions sometimes repeatedly ( getting old is a pain when your trying to remember multiple things in succession ) and yet nothing I asked was too much trouble nor was anything refused or redirected. Everything I wanted to do or asked for Martin went out of his way to arrange it for me. Needless to say, I am now the proud owner of my Audi Q4.
This dealership was not all about Martin. From the lady on the front desk who ensured I was well cared for and comfortably seated in the waiting area with coffee or tea and biscuits while she arranged for me to talk with members of staff from parts ( I wanted some extra items for my new car ) to techies ( as an engineer myself I had some quetions that perhaps delved a little further into the technical side than most people would want know ) the whole process was a pleasurable experiance

Excellent service from start to finish. Hughie made the experience smooth and straightforward. He was was very professional and courteous. The day I picked the car up was exactly the same and other staff were very friendly and welcoming also.