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Love Luxe Avis 

367
•
TrustScore 4 sur 5

4,1

Boutique de sacs à main
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Lisez les avis des autres

Noté 1 sur 5 étoiles

I never leave bad reviews but it really isn’t nice to be ignored. Communication has been almost non‑existent. I received one initial reply on WhatsApp on 11th May asking me to send... Voir plus

Noté 5 sur 5 étoiles

As always another great buy from Love Luxe. I cannot fault the customer service and or the quality/honesty of the product description. Hands down probably the best pre loved luxury stores in the... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Very accurate description of traces of use so you’re not surprised by the state of the shoe. And when said “excellent condition” it is true. Easy contact and payment options, quick shipping. Only note... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I cannot recommend love luxe enough. I have consigned with them and also bought several items too. I bought an item Friday afternoon and it arrived perfectly packaged Saturday morning! The website... Voir plus

À propos de l'entreprise

  1. Boutique de sacs à main

Écrit par l'entreprise

Authentic Designer Resale

Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

367 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 25 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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4,1

Tous les avis

(367)

4 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus
Noté 1 sur 5 étoiles

I sent photos of my Gucci sunglasses

I sent photos of my Gucci sunglasses. I have worn them and they fit tiny face give. I sent them to Charlotte who claimed that they were bent and needed a new hook. Total lie. Then she put a fake description about the glasses. When I informed her she blamed on her assistant! She then sold them higher and squeezed my price I received extremely low. Disgraceful and very untrustworthy.

9 février 2022
Avis spontané
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Réponse de Love Luxe

Hi Katie,
I can’t say I’m at all surprised by this untrue and slanderous review- I’ve dealt with you and your horrendously rude, bizarre and volatile attitude, on and off, over the last 3/4 years, until I decided enough was enough and asked you to please not contact us, buy from us or attempt to sell to us ever again.
The Gucci sunglasses you described to me as “perfect condition”, when they arrived at our office it was clear to see this was not true. They were filthy, caked in makeup, the frame screws were loose and the lenses were scratched. I contacted you to tell you that I couldn’t offer the original amount, I offered you a revised quote or the option to have the glasses returned. You said I was “mugging you off” but chose to proceed with the sale, if you weren’t happy, you should have let me to return them to you. Also, this was 4 months ago, so I find odd that you now leave a 1 star review?

I’ll also list below a few examples of your strange behaviour, so that anyone who reads this review can see the type of vindictive person you are-

• Buying a Chanel handbag and then saying I’d mis-sold it and it wasn’t fit for use as it was “too heavy for your shoulder”

• Emailing me just to tell me that you don’t like my new website design and it’s “a bit pointless”.

• Emailing me to say that you don’t think I’ve uploaded enough stock one week. (During the height of the first Covid19 lockdown)

• Sending rude and aggressive emails after you sent an enquiry on a Sunday and it wasn’t responded to immediately.

I could go on and on, I’m also happy to share these emails you sent publicly if you’d like?

To be completely honest, the last 4 months of no contact from you have been an absolute dream, and I look forward many more 😊.

Take care, and I hope in the future you can resolve your spiteful behavioural issues, learn to treat people with the respect that you yourself demand, and not feel such a need to bring people down.

Thanks,
Charlotte


Noté 5 sur 5 étoiles

Amazing quality …

First time I have purchased from Charlotte and I am really impressed with the product, service and speediness of delivery. The handbag I purchased was fantastic quality and the excellent packaging was an added bonus. Thank you so much, I will definitely be a returning customer.

6 février 2022
Avis spontané
Noté 5 sur 5 étoiles

The best items and service !

I have bought from Charlotte many times sunglasses, bags , clothes everything I love the group I’m in and get so excited when an item comes in that I live it’s like Christmas ! I always receive it so quickly packaged beautifully I look forward to more purchase in the future !

3 février 2022
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Excellent service. Item arrived quickly and was in perfect condition.
Will definitely be using again!

30 janvier 2022
Avis spontané
Noté 5 sur 5 étoiles

Such quality items

Such quality items, as expected. Super fast delivery and great communication from the shop.
Would highly recommend and will buy from again.
Thank you

11 janvier 2022
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Réponse de Love Luxe

Hi Melanie,
Thanks so much for the wonderful review. You have been drawn as our winner for the January £100 prizedraw and your voucher will be emailed to you now.
Thanks
Charlotte

Noté 5 sur 5 étoiles

Let’s just say wow

Let’s just say wow! I ordered prada re edition 2005 at 4pm yesterday and received at 8:30am this morning. I am so so impressed with the quick responses and kindness from this company❤️A company full of kindness and going that extra mile just to help you. They also offer payments plans to help you out for that great gift for you. When I opened my parcel it was a great experience comes with an authentication certificate with a picture of your item, let’s just say amazing! Thank you so much love luxe I will buy again x

30 décembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Preorder bag

I ordered a bag on preorder for delivery before 31st December and I received on Christmas Eve .
I am so happy !
The condition is first class .
This is my third purchase from love luxe and the service is fantastic .
Thanks so much .

24 décembre 2021
Noté 5 sur 5 étoiles

I am from the US and had a great experience

I am from the US and unfamiliar with boutiques in the UK so naturally I had my hesitations. However, after receiving the product and going through the process I can say I would highly recommend this shop and will continue to keep my eye out for items I would like to purchase in the future. My shoes arrived exactly as pictured and with the box/covers. If they have something you want, don't hesitate to complete the purchase. You wont be disappointed!

16 décembre 2021
Noté 5 sur 5 étoiles

Happy happy happy 😊

Once again the Love Luxe team have made my day, the extra finishing touches are the cherry on the cake and very quick delivery service, thank you once again Charlotte for putting a very big smile on my face 🥰🥰👏

11 décembre 2021
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Réponse de Love Luxe

Hi Susan,
Thank you so much for the fantastic review. You have been drawn as our December winner for the £100 voucher, your voucher has been sent over to your email address.
Thanks,
Charlotte x

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