Love To Be Natural Avis 

I have had a terrible experience with this company, and their zero customer service!!!! I can’t get in touch on the phone, or on email!!! They owe me a refund for a product which was never received, and after countless weeks of waiting I finally resorted to sending a message on a social media post. The next day I received a reply saying they would issue a refund, and still nothing a week later!!!! I will be going to my bank to see how I proceed next. I strongly recommend you avoid this company and tell everyone you know to avoid them too!!! They are by all accounts extremely dishonest! I’m shocked to read so many reviews similar to mine. Very, very sad to see a company that supplies products to new parents behave in such a terrible way!

Great advice before purchase, easy to order, and great after sales too. I couldn't get my new sling to work and Beth was able to help on a live chat. Knowledge and expertise second to none. Thanks again Beth!

I just wanted to say how amazing Beth was at my consultation.

Her knowledge and understanding were incredible, not to mention her patience and compassion! I had booked a 1hr consultation but it took me over 2 and a half hours before I was finished, as I had to keep stopping to feed my 2 week old.

We agreed that a Tula Free To Grow would best suit my needs. I also asked for advice whether or not my husband could use the carrier as he is 6ft 4! And Beth said it would be fine, and gave specific instructions on how he should wear it.

I'm not practical at all, so was a bit worried about using it correctly myself, but with Beth's help and advice it's great.

Overall I'm so impressed and thankful for her time and patience :)

Brilliant service from start to finish. A personal shout out to a Beth who was so helpful in helping me make a choice!

All items delivered promptly, with good communication about status of order. Would order from Love To Be Natural again.

Fantastic - ordered at 3pm on Friday and received it by 9 am on Saturday. That was with free delivery. Couldn’t ask for better!

Wish I had read these reviews before buying from Love To Be Natural. I had the same problem as the others here - my refund was not issued, despite being told it was coming numerous times. Eventually they just stopped replying. Took 7 months to get my money back and then only got it because I started posting publicly on Facebook and contacted PayPal. It all felt very dishonest. Clearly they assume people won't check their PayPal account to see if a refund has come in so they don't actually issue it. Don't be fooled by the wholesome-looking website and fb page!

Excellent all round - from responding to my initial query asking for help, to making the purchase, to delivery, to keeping me informed. Couldn’t have asked for more :)

Excellent service, fast shipping. Loved the beautifully wrapped parcel in eco packaging .

Kind, friendly, reliable
I purchased a baby carrier from Love To Be Natural, but after only 2 months I had an issue with it. As it was a manufacturing issue I contacted the manufacturer for a resolution, but after nearly a week I hadn’t heard back from them.

So I contacted Love To Be Natural and after only 1/2 an hour I received the most wonderfully thoughtful and helpful response. They arranged to collect the faulty carrier and offered store credit towards another sling, or to arrange a replacement themselves.

In the end I chose to go with another carrier, and I cannot praise enough the speed with which they sorted out the issue, the kindness, the empathy and friendliness. All in all a wonderful company, so if you’re considering purchasing from them, then go ahead - you’ll be well taken care of :)

Excellent next day service for a hard-to-find specialist item that was very reasonably priced. I had questions beforehand that Beth was quick to answer on the live chat thingy on their website, and I even had more questions after the sling arrived, but nothing was too much trouble.

All in all an excellent product and fantastic customer service! 😃

Package arrived after only 2 days even though they said it would be 3-5. Great service, sweet packaging, amazing staff 😀

I have a 3 year old and expecting again. Love this store. I recently ordered online. Before ordering I asked loads of questions about the different slings. They went over and above in answering and even sent me extra comparison photos to help me choose. So happy with this service! Also delivery was very prompt! 
Thanks guys, would definitely recommend shopping here.

Best price we could find online. Great service. Sling and two toys arrived beautifully packaged in eco paper packaging. Ordered in Scotland on Thursday evening and arrived on the Saturday morning. Would not hesitate to use site again and definitely recommend.

Excellent service. Very helpful advice on what to get for my toddler as I really wanted to continue carrying but didn’t know what would be best. Loved all the little extras included with delivery, and of course the paper packaging.

Excellent advice before purchase, as I really wasn’t sure what type of sling to get for my newborn. Fast shipping once ordered, definitely recommend.

Great price for a fantastic quality item, cheapest we could find online. Dispatched and received quickly with great comms. Couldn’t ask for more :)

friendly and efficient service when purchasing our sling, Beth was just excellent. I highly recommend to anyone considering a purchase.

Perfect sling and the process of ordering was fast and efficient. Beth was absolutely exceptional - very helpful and knowledgable.

Super impressed with the speed at which my new Sling arrived. Beautifully wrapped and my 13 week old loves it and settles to sleep every time she snuggles up in it. Fast responses to my queries beforehand too. Highly recommended!