Love To Be Natural Avis 

Prompt efficient service with hand written thank you note delivered next day in eco friendly plastic-free packaging. Excellent!

Easy to order and kept informed when delivery would be. Excellent prices and service, will definitely use again.

I ordered an item and was sent it in an incorrect size, after emailing them and having to wait weeks for them to acknowledge their mistake, they finally sent me a returns label. However I am still waiting a refund. It has been now 2 months. Please avoid this company.

I had a terrible experience with these guys. I ordered an item on black Friday deal and used a 5% discount. The order was placed successfully and a confirmation email received from LTBN. I waited for 4 days but no delivery so I contacted them as I needed to take the item along on holiday in a few days time. Shockingly they told me they cancelled the order without informing me and refunding my money. Where's that done? The stupid excuse they gave was that I used a 5% discount on top of a black Friday deal. Why wasn't i informed about it and why was I reassured that my order was been processed.I was so disappointed as I had been looking forward to the item and using it on my holiday. As if that wasn't enough it was an issue getting my refund. I was lucky I paid via PayPal so had to get them involved before I was issued my refund. I like to check reviews before buying from a company and I put my trust in them because of all the 5 star reviews they had on their website. This k. is really dubious because it seems they select only good reviews to go on their website. So all those 5 star reviews they have are not a true reflection of the company. I left a review of my dealings with them but this was removed. Avoid love to be natural at all cost!

I wish wish wish I had read here before making my purchase. I just have to say the same as others the returns policy is appalling. I sent my product back and never got a refund. The guy was so rude. Horrific experience do not buy from them. Also product descriptions are not correct. And not enough imagery to make a good decision on purchase - especially considering the returns issues the company has. They put so much money into all the fancy marketing things on their site but no investment into customer service.

Similar experience to other reviews on here. I had not even opened the box and they guy tried to get all legal on me- except he quoted the wrong legislation. Clearly this company has serious problems with returns. If I had done my homework and read these reviews I never would have ordered from them. Avoid.

Bought a bottle which had a leak. They have not responded to any of my calls or emails. Terrible business. Do not use.

As the other reviewers have noted, the returns policy sucks and they just want to keep your money. I spent £129 on a sling, tried it on and it was painful for me and uncomfortable for my baby. I sent it back and they have issued me with an invoice for £4.95 so that they can send it back to me! I had prematurely removed the tag to try it on and they have said it has been used. It has not and now I am £129 out of pocket. It was an expensive piece of equipment which did not work for me. I had no way of knowing this before trying the thing on as you would any item that you have ordered online. Do not shop from this company, they are selling brands other than their own so it is possible to get these elsewhere

Not sure what's going on with this company. Delivery arrived on time, but their returns policy was full of ifs buts and maybe. And lo and behold, after waiting 2 weeks for them to acknowledge a return, it was sent back as 'used' when it was nothing of the sort. Not that you can ever get anyone on the phone, or get a timely reply to emails. A frustrating experience