Steve Miller dealt with my complaint, we had installation queries which may have caused the problem but still without any finger pointing managed to free some packs to assist in resolving the issue an... Voir plus
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Steve Miller dealt with my complaint, we had installation queries which may have caused the problem but still without any finger pointing managed to free some packs to assist in resolving the issue an... Voir plus
L'entreprise a répondu
Well done to the team at Luvanto, After calling early one morning with a question in view of making a purchase, the question was answered very professionally and I was able to place the order. Fantast... Voir plus
L'entreprise a répondu
Steve Miller has been very helpful in advising on the most suitable type of flooring for our large commercial project. After having issues with a previous Luvanto LVT click vinyl, Steve explained t... Voir plus
L'entreprise a répondu
We had an issue with our Lavanto Click Plus flooring and contacted their technical team for help. Steve Miller quickly identified that the fitting instructions hadn’t been followed correctly, even... Voir plus
L'entreprise a répondu
Luvanto has been active on Trustpilot and responding to reviews since March 2023. If you have an issue, please do contact us at sales@luvanto.com and we will try our best to help. With millions of square metres laid and thousands of satisfied customers, we know Luvanto Luxury Design Flooring is one of the best LVT's available on the market today! Visit www.luvanto.com - Browse our stylish collection of Luvanto luxury vinyl tile (LVT) flooring and find the perfect choice of colours and styles to match any room in your home. Use our room viewer to see how the flooring would look in your own home and request some free samples. Find a Luvanto showroom local to you where you can view the full range of flooring and receive expert advice to help you choose the perfect flooring for you. Luvanto - Stunningly realistic. Beautifully practical. Surprisingly affordable.
Unit 2 Hurricane Drive, L24 8RL, Liverpool, Royaume-Uni
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Steve Miller dealt with my complaint, we had installation queries which may have caused the problem but still without any finger pointing managed to free some packs to assist in resolving the issue and a contingency should this fail. I cannot fault the communication and speed at which the complaint was dealt with. Great guy to deal with on this and would highly recommend.

Réponse de Luvanto
Well done to the team at Luvanto, After calling early one morning with a question in view of making a purchase, the question was answered very professionally and I was able to place the order. Fantastic service with the goods being delivered the next day. The flooring was delivered on a very wet day, but with the goods superbly packaged this did not effect the flooring.

Réponse de Luvanto
Steve Miller has been a great help when dealing with a faulty floor, very good communication and advise. His knowledge is exceptional and a credit to Luvanto

Réponse de Luvanto
After dealing with Steve Miller on a small issue, the service & after sales care was exceptional, I will be fully confident with future projects.
Jason, from Solent flooring.

Réponse de Luvanto
From initial enquiry through to delivering the materials service was first class and couldn’t be faulted

Réponse de Luvanto
Just installed Luvanto Acoustic Wall Panel boards and must say what a superb product , very easy to install with minimal DIY skills and they transformed the look and finish to my darts/guitar room. Would highly recommend.

Réponse de Luvanto
I had a tricky job with Luvanto Design LVT and Steve Miller got in touch, he was fantastic at getting this dealt with. He has great knowledge and patience explaining what needed to be done. Really grateful and he should be on your list to get the job done. Thanks Steve

Réponse de Luvanto
Bought Luvanto click+ lovely flooring, after asking for samples got a follow up call from Ted from Luvanto to check all was ok. As suppliers were messing me around in providing quotes Ted offered his support and this was soon sorted. Great flooring and great service from Luvanto

Réponse de Luvanto
I have dealt with Luvanto for a few years now and have never had any delay with the products and the Sales Staff are exceptionally polite, happy and efficient.

Réponse de Luvanto
Had an issue where I was sold the wrong underlay for the Luvanto click flooring I purchased from B&Q , Steve at luvanto was so helpful and efficient with identifying and resolving the problem

Réponse de Luvanto
We had an issue with our Lavanto Click Plus flooring and contacted their technical team for help. Steve Miller quickly identified that the fitting instructions hadn’t been followed correctly, even though the guidelines were clearly provided in every box. Despite this, he went above and beyond to assist us.
Steve sourced replacement flooring in no time at all and arranged prompt delivery, for which we are genuinely grateful. He turned a difficult situation into a positive outcome through his efficiency, clarity, and support.
A big thank you to Steve for his outstanding service.

Réponse de Luvanto
I would say Steve Miller is highly professional and considerate. He was quick to resolve complaints and he made me a happy and satisfied customer.

Réponse de Luvanto
I needed an extra box of flooring to complete a job on a tight deadline. My rep organised it for an AM delivery the very next day. Flooring was in my hands at 8:30 am, job completed and customers delighted.
Steve Miller has been very helpful in advising me on the issue I had with a split lvt board. Sent me down some parts to sort the issue. Big thanks for sorting the issue quickly and efficiently.
I have been working with Luvanto for a nunber of years now and must say that they continue to showcase a want to evolve and represent the best colours for myself and others to sell, its working and we are happy, the entire process from the wonderful girls in the office to our fantastic rep Sam who continues to showcase the ethics of Luvanto and what we need makes working woth Luvanto a breeze, couldn't recommend enough.
Sam is a great rep! Luvanto has been the best Dryback LVT to fit and great prices. Managed to fit 50 m2 of small parquet in a day. As well the top product, there’s brilliant service from top to bottom.
I have been dealing with Luvanto for 5 years. It all started with them helping me out of a very difficult situation.
Our sales have gone from strength to strength over the years.
Their customer service, stockholding and delivery times are second to none.

Réponse de Luvanto
I have ordered Luvanto LVP flooring and adhesive for my whole house but after my builder laid flooring in 1 room, the tiles were coming up and glue wasn’t setting. Steve Miller from Luvanto technical team has been very helpful and patient with reviewing my case, accepting defective adhesive and recommending the alternative. Thank you Steve for all your help and fast responses!

Réponse de Luvanto
We needed new floor in living room and decided that lvp would be best for the kids etc.
I loved Luvanto's Reclaimed Oak so requested a sample which was super-easy.
Our concrete floor wasn't absolutely perfect, so they advised a product called Jumpax that they do to help sort this so decided to go for that too.
DIY isn't my husband's biggest strength but even he managed to install the Jumpax boarding and Luvanto floor! He said Luvanto's fitting instructions were really good/simple to follow, and their click-lock system was incredibly easy to fit, felt very robust and locked together properly! The product cut very cleanly and their colour-matched perimeter strips just finished it off beautifully 👌
We're super happy with our new floor and love using their cleaning kit to keep it looking like new! We will be using Luvanto again in future and would definitely recommend this flooring!

Réponse de Luvanto
Massive shout out to Steve Miller who went above and beyond to help ! Fast communication and check in after advice was given . Fantastic customer service and support ! Thank you Steve !

Réponse de Luvanto
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