Luxaflex UK Avis 

We have always had Luxaflex products and our latest purchase of the Luxaflex roller blinds from our local independent Luxaflex Gallery dealer was a pleasure. I was amazed with the choice of fabrics and control options. We opted for the chain control in a cassette which looks super modern and hides the roller at the top of the window. Delighted with the quality and service.

very happy with my Luxaflex blinds with London Shades Chingford. Fantastic staff very informative and lovely showroom

We had Gemma from Inkwood Interiors to measure and fit our Luxaflex blind in our kitchen. The fitting of the product was exceptional and the range of colours available complimented our colour scheme wonderfully! The advice and sales support for this product was greatly appriciated and we will be returning for our next project! Thank you

Can’t believe how great my duettes are ! PowerView is simply brilliant as it makes life easy using the app.
Bought mine from James Martin Blinds in Essex
Fantastic guys, fantastic service
Thank you

Really pleased with the power view blinds. Works great with my home automation system.

Love the daylight rising option for a gradual wake up.

Second Time I have Bought Luxaflex blinds first time I had literise duettes which worked brilliantly and this time smartcord duettes which are even better especially the blackouts which are great I couldn’t recommend these blinds enough!

We recently purchased Luxaflex shutters for two bedrooms and are very pleased that we did.
We received a great service from our local retailer and are delighted with the products.

We have always purchased Luxaflex products, in fact all the windows in our home are furnished with Luxaflex Shutters and Duette Blinds and they have transformed the interior and look superb. The fitters are always professional and courteous.

Getting the plantation shutters from Luxaflex was the best decision ever made. Living in a terrace house our front windows are next to the pavement so the shutters allow us control of privacy and light. Quality of the product is great and the installation team was first rate. Can’t recommend enough

Just had Harmony Blinds in Rayleigh supply and fit Luxaflex Pirouette blinds for me. They are so unique, as is the Powerview app to control them. Everything has been outstanding, the blind, the app (so easy to use), the sales guy was lovely as was the back up and installation - all seemless. Thanks a milion to everyone. I look forward to adding blinds to my wifi hub as time goes on.

We've had our bedrooms, and reception rooms kitted out with Luxaflex Automatic Duette blinds, both privacy & room darkening. Our local installer considered not only our home, it's positioning, but also our family dynamics when providing advice on which blinds to use, given the huge plethora of choice we were faced with. We couldn't be happier with not only the aesthetics of the blinds, but their practicalities, their suitability to our individual requirements, and after 12 months of installation, their faultless performance. We were so pleased,
Highly recommended.

I recently bought my conservatory and vertical blinds from a local Luxaflex dealer, who then came and fitted them for me.
Very pleased, very straight forward now issues fuss or bother.

I ordered several faux wood shutters from a local retailer and had them fitted very promptly to a very high standard. I am delighted with the product and have since had more shutters installed in my home. The product requires very little, if any, maintenance; all that is required is a wipe with a damp cloth from time to time to keep them looking pristine. I have no hesitation in recommending this product.

We recently purchased the Duette range of blinds for our conservatory roof from our local Luxaflex dealer. I must say the service we received was first class, and the roof blinds have enabled us to use our conservatory all year round, keeping it cooler in the summer and warmer during the winter months. Top class service and product.

We have the Luxaflex Duette model. Unfortunatley they are not reliable. We are on our 3rd one is 4 years, the mechanisms keep breaking internally so the blind sticks or does not retract correctly when lifted.
Have had a good service from our Supplier but Luxaflex do take weeks/months to make replacements. So far they have always honored the 5 year warranty, which restarts everytime we get a replacement. Very expense product but unfortunatley not very reliable.
Now had the product upgraded for no extra cost, it been a long time but I think we finally have a satifactory solution.

We paid over £2000 just over 5 years ago for 5 duette blinds. The pleats in all the blinds have started to tear so when you pull them up they look torn. We asked John Lewis to contact luxaflex to see if they can be repaired or replaced. We got a flat no. It’s a lot of money to spend on blinds which tear just after the guarantee period. There is a reason they will only guarantee their blinds for 5 years. We’ve had blinds which cost a 10th of the price which are still going strong.

We have bought over £2000 worth of duette blinds, both from different suppliers . During the last 2 years all blinds with the smartcord have all broken. Thats 8 blinds out of 8.
It takes at least 2 weeks to repair if you are lucky, then, one year on, exactly the same issue, the smartcords do not retract, the blinds dont go back up.
Of the 8 that have been repaired, all 8 then needed repairing a year later. Of the 8 that have been repaired, 3 have been lost in the post on more than one occasion and had to be remade.
We last raised the issue of the latest breakdown with our supplier in August. It took 4 weeks to collect, 4 weeks to acknowledge they had been lost in the post, we are now in November and still no sign of the blinds.

If you try and repair them yourself, you will void the warranty, and so you tie yourself to a system of failure and disappointment having been comprehensively missold by the slick website.

These guys do not produce quality products, just premium prices. Do not get sucked in as we did, find any alternatives.

This is my second set of luxaflex blinds and I couldn’t be more pleased with them. The service was excellent from the initial consultation to the measurement and fit. The installers called me after the fitting to ask if there were any problems. Well worth the money and I have no complaints.

Steer well clear!!
Spent £1000 for custom blinds, waited a very long time for them to finally arrive defective (scratches all over the finish) as now committed agreed to a discount. Less than 2 years later none of the blinds work!! Strings/cables all frayed or broken. Customer service says go to private firm as can't repair their own blinds!! Also says now out of warranty even though I raised the issue as Covid hit and they couldn't come to assess the issue. Awful quality, awful value for money and awful customer service. BEWARE: some sellers say the poor ratings are due to local sellers. I have been in direct contact with Luxaflex and was told they do not 'do customer service' rather to go to the next seller! That's in London and I'm in Bristol... really rubbish product and service

A disappointing saga of poor quality and poor customer service -

I ordered 3 duette blinds for one large window (2x2m). I previously had a good experience of having a single duette blind made for this window which lasted about 10 years. I explained when I placed the order that I wanted the effect of aligned pleats across all 3 blinds, having previously had a single Luxaflex duette blind for the same window.

After a 2 month wait to get the 3 blinds made, they arrived and when fitted it was immediately obvious that the pleats on 1 blind were massively mismatched with the other two (which did align exactly). The mechanism also didn't work after raising and lowering it a few times.

Luxaflex were extremely slow in dealing with this (4 months to get to some sort of 'resolution'). They took all the blinds back, tried to fix the faulty blind twice and then, when it was still misaligned with the other two, basically told me via the suppliers, 'we don't guarantee duette pleats will align across multiple blinds'.

Luxaflex's customer service and product quality are extremely disappointing. I would not have chosen to have the Luxaflex duette blinds at all if I had been made aware they would not guarantee that the pleats would match up across 3 blinds ordered for the same large window. I would have chosen a much cheaper alternative of 3 Roman blinds.

Apparently the suppliers were also not made aware that Luxaflex will not guarantee the alignment of pleats across blinds and indeed Luxaflex don't say this on their website or in their literature. However, I was specifically told by the supplier when he measured up and by the Luxaflex engineer who eventually came after 3 months of complaining, that Luxaflex cut the blinds from the same piece of cloth to ensure the Duette blinds do match up.

Luxaflex clearly do something different in practice according to the email sent by their head of commercial management, but they have failed to inform their suppliers or their own staff of this.