Luxaflex UK Avis 

We have a number of their venetian blinds bought over a period of years and the early ones were not at all bad. But lately there has been a deterioration in design and ergonomics - the multiple control cords on large blinds now all run through a single hole so tend to jam and tangle, and the flimsy cord grips fall to bits. They are very expensive, and whilst they are slightly better quality than some competitors, we have had two out of three recent orders replaced because they were not as ordered - wrong slats in one case, side control wires omitted in the second. Pity they can't get their internal communications to work properly and sell at a price that doesn't have to cover chucking away two-fiths of the production due to stupid errors!

Have a number of Luxaflex metal venetian blinds which have served us really well over the last 11 years.

Last week one of the plastic lower rail brackets broke. after a search on eBay and Amazon I ordered 2 from eBay for £4!!. Unfortunately they were the wrong ones and didn't
fit.

My wife suggested I contact Luxaflex direct.

A VERY helpful Customer Support person ably assisted me and within minutes had taken my details, identified the part required and agreed to send me 7 off (to cover any further breakages) FOC, Next Day delivery!

They duly have arrived and one has already been fitted.

If only other UK companies could be as helpful and supportive of their customers after sales service needs. An example to all of how to do it!

When I next need blinds I will be shopping with Luxaflex.

Just had a set of 4 Luxaflex Powerview Duette blinds installed. They really finish off our new extension and the automation on the App is so easy to set. The remote is also easy to use. Myself and my wife are so impressed we will definitely be adding other Powerview blinds to the house in the future.

We are delighted to be leaving a positive review for our new Luxaflex blinds. We looked on many websites for electric blinds and what they could do, but struggled to find an actual shop where it was clearly displayed as a real life environment for us to try.

After a fair bit of research and speaking with a very helpful lady at Luxaflex, we were pointed in the direction of our local dealer Littlehampton blinds.

Their shop is everything we needed to see to fully understand how the powerview system works and also their knowledge of how it would work with the smart products in our home was also very impressive.

We have had a mixture of roller blinds and duette blinds throughout our home which look great and has done everything we expected and we are very happy customers.

I bought some luxaflex shutters via one of their gallery dealerships, Material things, and they look absolutely stunning. They arrived within the expected timeframe and were fitted at a time to suit me. The quality is excellent and I've had many compliments from friends and family who have since visited. I wouldn't hesitate to recommend luxaflex and will most certainly be ordering more in the future.

I have had Duette blinds for over 7 years and I love them. They are easy to use, give a contemporary look and are very robust. They also keep the warmth in in the winter and the heat out in the summer.

Just had 10 x Duette blinds installed by Abbotts
The blinds are awesome and the powerview was very easy to integrate with my google home.
Would recommend both Luxaflex and Abbotts

Totally not worth the high cost and wish I had gone with the cheaper Somfy system instead. I had 6 PowerView roller blinds installed for around £4500. One motor didn't work, the LED on another didn't work, and the bottom cover was missing on a cassette. The blind fabric is not even when unrolled and curls at the edges.

There's very limited documentation on the PowerView system and setting up the Hub so it took many hours of trial and error to get it working with my home network. Luxaflex will not help with anything and only tell you to contact the supplier.

In the spring of 2015, we spent in excess of £4,500 on Luxaflex Duette pleated blinds for the roof of our conservatory. Seven years on and every single blind has deteriorate to the extent that they have either split or will not open evenly. We have been told by both the fitter and Luxaflex that they all need replacing at a cost of over £4,000 inc VAT. It's clear these blinds are not fit for purpose unless we are prepared to fork out £4k every seven years.

I have rung Customer Services about a couple of different things and they have always been very helpful.

However, I would like to make a special mention about Collette in Customer Services. She went out of her way to arrange for some samples from the Duette range to be sent out to me. Some product codes on her system were different to the codes I had, but she took her time to find the right samples for me. I really appreciated this.

I look forward to having the Luxaflex blinds fitted in my new home.

Fantastic Products, Our customers are always extremely happy. Excellent awnings.
Great team and customer service.
- Menai Blinds Ltd

Just had 8 Powerview Rollers installed in my new home. Really pleased with the quality and service. The blinds work automatically - going up in the morning and down at sunset - really pleased and surprised how quiet the motors are - you wouldn't know they were moving!

We have 5 small motorised blinds that cost over £3000. One of them has been malfunctioning and needs to be re-corded. Our original supplier is no longer in business. Have tried to get another provider to commit to repairing it via the Luxaflex web site. No chance - they will only deal with their own customers. Given their original cost, this is very poor aftercare. Beware of the ‘tough luck - buy a new one for another £750’ attitude, when what is required is £2 of blind cord and a perhaps an hour(?) of a knowledgeable fitter’s time. Welcome to the throwaway culture of this company.

Recently bought 3 roller blinds for my house and they are perfect

I have Luxaflex awnings and shutters in my house and I find them both to be absolutely superb products.
The awnings are as pristine as the day they were installed five years ago by the retailer Inkwood Interiors, this despite us living in a heavily wooded area that turns our decking and house render green every winter!
The shutters are also still in use everyday and still in as new condition. Both products are sturdy AND beautiful and I will be buying more of both as I finish my house renovation.

Good old fashion customer service does live on in this changing world, which has been refreshing to see. Our first new home after 25 years and we were out of touch as to how overwhelming, buying something as simple as a blind can be. After some failed attempts on the internet we went in search of a local blind shop and discovered Littlehampton blinds.

Their showroom is like walking into a car dealership, with everything you can imagine and as we discovered allot that we do not. Until we went there we did not know of Luxaflex blinds, but the showroom and the young chaps knowledge of all the different blinds really impressed us. We left there a little overwhelmed with choice, but armed with some brochures and a fancy little book that has a small television in it which shows you a video about the powered blinds.

A week later we visited them again with a list of questions and we finalised our order, the process from the office was run very efficiently from paying the deposit all the way through to booking in the fitting of the blinds.

The gentleman who fitted our blinds was lovely, a bit of cheeky chap. I do not think he realised we could hear him singing while he was working but he seems to really enjoy his job. When he finished he showed us what had be done and how everything worked, it has been nearly a month now and we are delighted with the blinds and the experience we received from Littlehampton blinds.

We had Luxaflex Duette top down bottom up blinds fitted to our bedroom window several years ago supplied by our local agent and we have been so pleased with them that we have just had the same fitted in our sun room and we have now decided to order Trufit blinds for our french doors to complete the look. Would highly recommend.

We needed blinds for our conservatory and our local Luxaflex dealer recommended their Tru-Fit Duette Blinds.
They’re exactly what we needed to protect from the sun in summer and help keep the warmth in the winter!
Highly recommended and a perfect fit!

We required the supply and installation of made to measure, motorised Luxaflex blinds for our new home. Gemma from Inkwood Interiors (Kendal, Cumbria) visited our property to take detailed measurements and advise on the options available. We had a follow up meeting at the Inkwood showroom to view examples of blind types and fabric options. Excellent product knowledge and advice helped us to make informed choices. The blinds were delivered and installed on the timelines agreed at the outset. The installation of the blinds was carried out very carefully and the new blinds and controllers were fully set up before Gemma left the property.
We had Luxaflex Powerview blinds in our previous home. Our new home has some large windows, and the blinds not only look great and provide privacy, but they have reduced heat loss through the glass. The ability to automate the opening and closing of the blinds is very convenient and a valuable security feature.

I recently had a set of real wood shutters installed in my home. They fitted perfectly and all the details that I requested were spot on. The colour is lovely too in a warm ivory rather than standard white. The quality of product and customer service of Luxaflex is fantastic.