Lyons Davidson Solicitors - Bristol Avis 

Freya was professional and helpful throughout the full process and took time to explain anything i was unsure about no lengthy waits on hold really puts the client first was a pleasure knowing and talking to Freya over the time

Jonathan at Lyons Davidson (LD) gave us tremendous support throughout a difficult time. He was always available within LD's response times always giving us clear advice.
Our claim took over 3 years to reach a successful conclusion at mediation where Jonathan was very supportive.
The time to reach a conclusion is no reflection on LD but rather an indication of the pace the law works at.

First class! Excellent communication. Swift, clear responses.
Jonathan was extremely kind and personable. Can’t recommend highly enough.

Very poor service from the first message you sent us.
We felt thoroughly mucked around, like pawns in a game and we didn't know the rules.

You wrote to say you'd reviewed all the evidence of our case and advised we settled for 50:50. After about two weeks of trying to contact you about this on the portal, I talked to someone on the phone and was told you had no evidence from our car insurer and had read nothing. Your company didn't ask for the information and I had to chase you multiple times to do this.

In addition, multiple times we received notifications saying you'd sent us letters or online messages and we received none. Again, I had to chase this.

Then you said you'd made a mistake and our case couldn't go to mediation because it happened in Feb 2025.

The whole process was baffling for us as lay people. The court pack of evidence was only sent the day before the case which was too late to do any corrections or discuss it.

No advice was given about how to prepare for court or what to expect so once again I had to phone to ask.This all meant we couldn't trust you.

The whole thing has been awful.

Please start to be truthful about what you say to clients. Complete tasks you say you will complete, actually gather evidence and read it before advising clients. Offer clear advise that's based on your work to read evidence.

Unfortunately, I am having to submit a Subject Access Request to get access to my closing letter so that the PHSO can pursue process. It's a shame they just blank you after you are no more use to them. Another firm who reviewed my case on contingency answered an enquiry six months later on the same day. They just disappear or are they closed permanently? I am very upset and medical negligence is not a great thing to go through.

My late father was a barrister, and as a result I have always had a deep respect for the legal profession. Sadly, my experience with Lyons Davidson has significantly undermined that faith.

Over the course of four years, communication has been consistently poor. Emails and portal queries have gone unanswered, telephone contact has been extremely difficult, and I have repeatedly had to chase for updates. My case handler has changed at least three times, resulting in a lack of continuity and accountability.

The medical assessment arranged felt rushed and impersonal. Due to the severity of my back pain, I sought a private specialist consultation at my own expense. Despite providing this report, I was informed it would not be relied upon. I also had to gather and supply my own medical records, which I would have expected my solicitors to obtain directly.

Although an award has now been agreed and paid, I am still awaiting receipt of the funds due to me. After four years, this is both frustrating and deeply disappointing.

Overall, the experience has been marked by delay, poor communication and a lack of client care. It has been an exhausting and disheartening process.

If your insurer appoints Lyons Davidson, request another solicitor. DO NOT USE!

Had a brilliant experience working with Lyons Davidson, Nelay Joshi our contact guided us throughout the whole legal process, and his advice and expertise was invaluable.

Thank You Nelay and thank you Lyons Davidson.

Lyons Davidson were really good, they kept me informed through their portal,Maya and her team were friendly and helpful throughout.It was just unfortunate that the insurance company that was dealing with my claim were very slow and we had to take them to court.I think 4years to decide on an car accident claim is excessive and should be looked into.The accident was on 16/09/2021

Great, helpful people with good advice and easy communication, always on time, fast with getting things done. Couldn’t be happier and could not recommend more.

Accident date: 27/03/2025
I am very happy with the result of my accident claim. Mr T Blake and his staff of Lyons Davidson Solicitors worked very hard and produced excellent result.
It was not an easy accident case but result of my case is brilliant.
Compensation is healthy. I have no words to express my thanks. Very Well done. My case was closed 16/2/2026.
Devinder Hayer

Jessica S of Bristol branch took over my case and handled it very well. communication was spot on, keeping me informed the whole time of any changes or information needed to assist my claim. highly recommend Jessica at Lyons Davidson Solicitors. Thanks again

Really good communication through out, so helpful and reassuring. Did everything and more, Really would recommend kelly Pickering.

My solicitor Kelly went above and beyond to help me and also reassure me when needed.
Was understanding and easy to talk to. She was a very lovely woman and would recommend to anyone.

My case handler was Tia Parmenter and she was excellent throughout the long process.

Thank you so much, Ive literally cried so much this past 3 weeks and have just felt so depressed about everything wondering why, and especially with yesterday and today's antics but honestly I can not thank you enough for seeing things from my point of view and just listening, and being amazingly supportive not just for me but for matt aswell. The whole team that i have spoken to has been amazing but Bia you really have gone above and beyond especially with the nature of the situation and being able to show that you have cared really does go to show how understanding and caring as you are.

I have been supported by Kimberly Ryan at Lyons Davidson who has been handling my personal injury claim. She has been very professional and has responded to all of my queries in good time and offered me good advice whilst also being very supportive. She has handled my case in a person centred manner and has been sensitive to my situation when discussing my injuries and situation. I have been very happy with how she has handled my case and happy with the advice and outcome. I would highly recommend her.

It is with some regret that I have to report the service I received was extremely poor. Several E mails went unanswered and only did the case handler respond when I proposed on two occasions to escalate a formal complaint .There were no regular updates as to how the claim was progressing. For instance, I was told the claim would take 6/8 weeks from acceptance of the offer, however it took 20 weeks to settle with no progress update unless I made contact. The event was traumatic for a host of reasons and then to have very poor service from the legal profession is just not acceptable.

Thank you for your reply , you are fully aware I was acting on behalf of my daughter who became frustrated at the lack of customer focus. I note you’ve not explained as to why E mails went unanswered and furthermore there was no voluntary explanation / update as to why there was a significant delay in payment. Once again there was no formal apology just a typical ‘ Glossed over’ response with a positive spin ..
I will ensure that I’ll never use / recommend your legal services again.

Honestly I have always found the legal world rather scary, mostly due to lack of understanding and too much TV.
The thought of being put on the spot and answering lots of questions sounded horrific.
How wrong was I.
I was contacted by Clare at Lyon’s Davidson (Bristol)and was immediately put at ease. She was friendly ( a normal human being!) and had the ability to keep the conversation relaxed and flowing while getting the information she needed and remaining professional at all times.
She gave me confidence with her expert knowledge and experience. She answered my questions clearly, to the point with ease and in a way I could understand without feeling dumbed down.
Equally Clare had the patience of a Saint as at times she needed to repeat conversations over again as the weeks progressed and the situation evolved and changed its path.
It was clear that Clare worked very much as part of a team who communicated between each other on cases to ensure the best outcome was reached.
Clare’s communication was excellent . I was always well informed of any updates and felt very much up to date with all that was happening.
If I needed to email Clare she would reply very quickly and resolve issues quickly.
It was obvious through out that Clare really cared about outcomes and she nurtured us through some very difficult decision making by ensuring we had all the information we required to make an informed choice. I can’t thank Clare enough.
When it came to the “crunch time” Clare was so invested in our case that she was keeping me up to date beyond her office hours. This cemented my feeling as to how amazing she had been and how Clare had put us, her Clients first.
I would highly recommend Clare at Lyons Davidson as she was my Solicitor, that said from the vibe I felt, I believe they have a strong and connected team

Absolutely appalling customer service! After complaining to supervisor then partner then complaints dept about no communication and then been apologised to and promised we would get replies to emails within the company's timeframe of 5days not the 5 weeks we had experienced we then don't get a response from our email sent last Tuesday! Appalling and if our insurer will change companies we will be asking them to do