Mandurahkia Avis 

Buying a vehicle sight unseen from hundreds of kms away can be extremely daunting. Adam was fantastic. We arrived to find the vehicle as described. Just as we were leaving we discovered a minor problem easily missed. Adam was more than happy for us to continue home and have our local repairer sort the issue. Wonderful after sales support. Thank you Adam and team for making our purchase seamless.

Whilst I cannot comment on purchasing a vehicle here, I can comment on the customer service. Absolutely disgraceful. I wish zero stars was an option. This would by far have to be the worst car dealer and customer service I have ever dealt with and reading through other google reviews, it seems other customers have had similar experiences with KIA Mandurah not wanting to refund their customers.

I took my car into KIA Mandurah to have my sunroof looked at as it would not close.
The first visit was for the initial diagnosis, where they identified that this was a known issue and there is a service bulletin that has been released. So, I understand that this was not able to be repaired on the first visit.

The second visit it was found to have more broken parts than the kit provided so more parts needed to be ordered. Again, I understand that it was not able to be repaired during that visit.

On the third visit, I was advised that a certain tool had broken and therefore the repair was not able to be carried out because for some reason, there was only one of this particular tool which now needed to be ordered from Korea. Months went by with no contact, so I called up and was advised that the part had already arrived (who knows how long ago), so the car was rebooked.

On the fourth visit, I was told the sunroof could not be repaired because they need the hoist (the only hoist???) to work on other cars. Even though my car was booked in and if the hoist was required to fix a sunroof, this should have been factored in.

On the fifth visit, the sunroof was finally fixed. However, due to the loan vehicle being involved in a car accident (I was not at fault), KIA Mandurah would not release my car until I paid the $2750 excess even though I was not at fault, and I provided the details of the person at fault which essentially means, this is now between KIA Mandurah (the owner of the car) and the person at fault. I should not have even been there a fifth time (almost 11 months later) for this incident to have even occurred. So, had it not been for KIA Mandurah’s incompetence, this incident should not have even occurred.

I was told this would be fully refunded which turned out to not be true as KIA Mandurah decided to not go through the driver at faults insurance which meant the customer not at fault had to pay for the damage of the vehicle, not KIA Mandurah, not KIA Australia, not the driver at fault whom they has successfully been in contact with and admitted fault, the customer..

KIA Mandurah said I would need to contact the driver at fault myself to get the money back for the cost of the repair. Sorry, what? It is the customers responsibility to contact someone who drove into a car owned by KIA Mandurah? If you made the decision to not go through the driver at fault's insurance even though the driver at fault admitted fault and advised they would contact their insurance, how is that the customers problem? And why is the customer being charged for the repairs? I am now out of pocket for something that was not my fault, all because KIA Mandurah took it upon themselves to not go through the driver at fault's insurance company.

To this day, KIA Mandurah still owes me money and have no intention in paying me back.

I would strongly suggest looking elsewhere when it comes to getting your car serviced here.