Mggoldcoast Avis 

I had researched EV Vehicles before I decided to visit MG Gold Coast in Bailey Crescent Southport. I was met with a very helpful Sales Executive Cooper Waddell. Immediately we made a connection - he asked all the right questions and was interested in what I was looking for. After offering to assist me with my trade in vehicle, it was an easy decision to purchase a new MG EV Urban 4, which i took possession of yesterday, together with a full hand over of my new EV, and a lovely gift of beauty products! It was a very smooth process which made a life decision easier. Please refer any questions you may have regarding an EV to Cooper Waddell MG Gold Coast

My MG4 has exhibited multiple ongoing faults for more than two years, all of which have been reported to Pickering Luxury Garage Southport Pty Ltd, MG Gold Coast and Pickering Automotive Group on several occasions. The dealership's service department claim these faults are “characteristics of the MG4” and therefore not reparable. The defects remain unresolved and seriously impair the safety, reliability, and usability of the vehicle.
Furthermore, Jack Pickering, Group General Manager of Pickering Luxury Garage Southport Pty Ltd (from whom I purchased the vehicle), has refused to engage in any dialogue regarding this matter and did not respond to my formal letter of demand dated 25 August 2025.
The faults below have never been fixed see attached service report:

Intermittent Cabin Heater: The heater fails to provide adequate or any warmth. In winter, it often blows air that is considerably colder than the outside temperature, making the cabin environment uncomfortable and unsuitable for normal use.

Intermittent Regenerative Braking: The regenerative braking system operates inconsistently. Despite various explanations provided by service staff, none have been accurate or resolved the issue. For example, the braking may function correctly at one intersection and completely fail at the next, even under similar speed, road, temperature, and battery conditions.
This unpredictability presents a potential safety hazard, as the driver may expect the vehicle to slow down and it does not, possibly leading to accidents.
Additionally, this failure limits battery recharging via regenerative braking.

Inaccurate Speed Sign Recognition: The speed sign recognition system frequently displays incorrect speed limits. Often significantly lower than the actual limit. This can lead to sudden and unnecessary reductions in speed, increasing the risk of rear-end collisions, especially when other road users are maintaining the correctly posted speed.
Again despite various explanations provided by service staff, none have been accurate or resolved the issue, the latest reason was that it is advisory only and not to be relied on.

Computer Screen and System Malfunctions: The infotainment screen and associated systems (including audio, brightness settings, reversing camera, and Apple CarPlay) operate erratically. These issues have been recorded and reported with supporting photo and video evidence where safe and practicable. One of the MG staff members have personally observed these faults while he had personal use of the vehicle for a number of days and nights, yet none have been resolved.

Unexpected Emergency Braking: The vehicle has exhibited abrupt and unexplained emergency braking in the presence of oncoming traffic—particularly at intersections. This has occurred without valid cause and has led to dangerous situations where vehicles following behind are not expecting the sudden stop, potentially resulting in a serious traffic accident.

The vehicle is not fit for purpose but MG and Pickering Luxury Garage Southport Pty Ltd, MG Gold Coast and Pickering Automotive Group refuse to rectify under the purported 7 year warranty.