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Réponse de Manekicasino

27 déc. 2023

Hello Thomas,

Apologies for responding in English.

Thank you for sharing your experience with us. I understand that you enjoyed a positive start but have noticed a decline in winnings and a need for more bonus promotions over time.

To enhance your experience, please consider checking our regularly updated promotions page at https://www.manekicasino.com/en/promotions. We periodically review and update our promotions to keep the excitement alive for our players.

We value your feedback and are committed to providing a consistently enjoyable experience.

If there are specific aspects you'd like us to address or if you have suggestions on how we can enhance your gaming experience, please feel free to share.

Thank you for your continued support, and we look forward to making your experience more rewarding.

Kind Regards,
Maneki Casino

Réponse de Manekicasino

9 déc. 2023

Hello, M. S.

Please accept our apologies for answering in English.

We want to express our sincere apologies that your time with our platform did not meet your expectations.

In gambling, as you know, success is not guaranteed, and outcomes are subject to chance. While there are no assurances in gambling, we encourage you to consider exploring different gaming strategies and trying your luck with various game providers. Our platform offers a variety of gaming options from multiple providers, each with its unique offerings and odds. A change in approach might bring a fresh perspective to your gaming experience.

To assist you further, our 24/7 customer support team is available via live chat. They would be more than willing to discuss your situation, offer insights into different gaming options, and may even provide you with a bonus to enhance your gaming experience.

We value your feedback, and we are committed to continuously improving our services. If there's anything specific you'd like to share or discuss further, please don't hesitate to contact our support team.

Sincerely, Maneki Casino

Réponse de Manekicasino

28 oct. 2023

Hello andris lapsa,

We're truly sorry to hear about your disappointment. We understand that gambling relies heavily on luck, and outcomes can vary significantly. It's important to note that our casino maintains a high Return to Player (RTP) rate to provide a fair gaming experience.

While it's unfortunate that you didn't have a positive experience with your free spins, we encourage you to explore different gaming strategies. Our diverse selection includes live games, alternative game types, and games from various providers, which might offer a different gaming experience. Sometimes, a change in strategy or trying out different games can lead to more favorable outcomes.

We genuinely hope you give us another chance to provide you with an enjoyable and rewarding experience. If you have any specific game preferences or need assistance with choosing a game, please feel free to reach out to our support team in live chat. We're here 24/7 to help.

Sincerely, Maneki Casino

Réponse de Manekicasino

Actualisé le 1 nov. 2023

Hello Polly,

We deeply regret the inconvenience you faced regarding your recent withdrawal attempt. We've carefully reviewed your account, and we are pleased to inform you that your withdrawal has been successfully processed.

We genuinely apologize for the lack of assistance you experienced from our support team. To avoid any similar incidents in the future, we recommend you use the Bank Transfer as an alternative payment method in case any tech issues occur.

Thank you for your understanding and patience. Your satisfaction is our utmost priority, and we're here to assist you at every step.

Sincerely, Maneki Casino

Réponse de Manekicasino

14 juil. 2023

Hello, Giuseppe

We sincerely apologize for the inconvenience caused, and we would like to extend our apologies for the situation you have experienced. Please be assured that we take your feedback seriously, and we are committed to addressing your concerns promptly.

We understand that you encountered difficulties with our support team, and we deeply regret any delays or lack of response you may have experienced. Rest assured, we will thoroughly investigate this matter and ensure that all relevant departments are informed about your feedback.

To assist you further and understand the issue with your withdrawal, we kindly request you provide us with your full name and email associated with your account. This will allow us to review your account details and investigate what might have gone wrong with the withdrawal process, especially since you mentioned that your account has been verified. Use this email address to provide the information: support@manekicasino.com

We genuinely appreciate your patience and cooperation. Once again, we sincerely apologize for any inconvenience caused. Thank you for bringing this matter to our attention. We value your feedback, and we will take the necessary steps to address the issues raised.

Sincerely, Maneki Casino

Réponse de Manekicasino

23 juin 2023

Hello, Chillzone31

We apologize for answering in English.
Thank you for your feedback.

We appreciate the opinions of our players regarding the games that we propose.

As you know, gambling is a game of luck and there are no guarantees. Yes, the more you play, the more opportunities you have at getting to the Jackpot, however, it is still not guaranteed.

The RTP can vary from game to game, but still, it's high and also depends also on many factors like the sum of a single stake or general game strategy.

We would like your experience with us to be exciting and fun - more about the entertainment. If there is anything we can do to improve your experience, please let us know.

Sincerely, Maneki Casino

Réponse de Manekicasino

23 juin 2023

Hello, Alicia Marsdin

Thank you for putting this together.

We are sorry to hear that you have had not the best experience that we tried to provide you.

We completely understand your disappointment. Yet, as you know, passing the verification is part of the withdrawal process.
And yes, even for card/s that you no longer have but used in the casino, you would still need to verify it.
Also, if the photo is cropped or the receipt you provided has an incorrect or unclear reference number, our payments team will decline the document. However, you will be given instructions on how to upload it correctly.
Additionally, all payment methods utilized should be confirmed as a license holder obligation.

We would like to look into this for you and be able to investigate what is needed. Send us your full name and account email, and we'll look into your case to help you with this matter.

Sincerely, Maneki Casino

Réponse de Manekicasino

23 juin 2023

Hello, denise sauve

Thanks for your feedback.
We are sorry to hear that you are having a hard time getting your winnings.
We would like to know what happened with your withdrawal. Quite possibly it's related to the verification, which is an essential part of the withdrawal process. You may check for more information here: https://www.manekicasino.com/en/account/documents

We are always ready to oversee things deeper, and your situation isn't an exception. Send us your full name and account email, and we'll look into your case to help you with this matter.

Sincerely, Maneki Casino

Réponse de Manekicasino

8 juin 2023

Hello, Denise Sauve

Thanks for your detailed feedback.
We are sorry to hear that you have had not the best experience that we tried to provide you.

To understand the situation, we are more than willing to look into this, to see what happened and we truly would like to know what exactly wasn't working while you were chatting. Could you please elaborate on this?

Please send your full name and email address to this email mailbox - support@manekicasino.com, and we'll look into it and find out what happened with your withdrawal.

Also, as you know, passing the verification is part of the withdrawal process. And yes, even for card/s that you no longer have but used in the casino, you would still need to verify it.
Also, if the photo is cropped or the receipt you provided has an incorrect or unclear reference number, our payments team will decline the document. However, you will be given instructions on how to upload it correctly. Additionally, all payment methods utilized should be confirmed as a license holder obligation.

We would like to receive your feedback as soon as possible.

We are available 24/7.
Sincerely, Meneki Casino

Réponse de Manekicasino

8 mai 2023

Hello Yvonne,

We are so sorry to hear that you have not had the best experience with our casino.

I'm happy to offer you some general advice: Keep your wagers in line with your deposits to increase your chances of winning big jackpots and free spin rounds. For instance, if you deposit €50 and bet €10 per spin, you will only have five opportunities (without payouts), which is not ideal for a prolonged gaming session.

As you know, gambling is a game of chance with no assurances. Yes, the more you play, the more opportunities you have to win the jackpot, but this is still not guaranteed.

Also, I will also make sure to forward your concern to your VIP Manager.

At Maneki Casino, we would like your experience with us to be exciting and fun - more about the entertainment. If there is anything we can do to improve your experience, please let us know.

Sincerely,
Maneki Casino

Réponse de Manekicasino

Actualisé le 6 mars 2023

Hello, Mark Subby
Thank you for providing this.
We apologize for answering in English.

We are extremely happy that your previous issue has been resolved.
Our company's primary principle is maintaining our players' delight and satisfaction, and we strive hard to achieve this through resolved situations like this.
We hope that now your gameplay will be even more enjoyable!

Sincerely, Maneki Casino

Réponse de Manekicasino

6 mars 2023

Hello, Marielle Deleuran
Thanks for your detailed feedback.

We are sorry to hear that you are having a hard time getting your winnings.
As you know, passing the verification is part of the withdrawal process.
And yes, even for card/s that you no longer have but used in the casino, you would still need to verify it. Also, if the photo is cropped or the receipt you provided has an incorrect or unclear reference number, our payments team will decline the document. However, you will be given instructions on how to upload it correctly.
Additionally, all payment methods utilized should be confirmed as a license holder obligation.
We are always ready to oversee things deeper, and your situation isn't an exception. Send us your full name and account email, and we'll look into your case to help you with this matter.

Sincerely, Maneki Casino

Réponse de Manekicasino

26 janv. 2023

Hi Oral,

Thank you for your feedback.

We are sorry that you have had an unpleasant experience with our platform.

If you would be so kind to provide me with your email address, I will be happy to ensure we get this resolved for you and someone from our Customer Support Team will reach out to you as soon as possible with a resolution.

Sincerely, Maneki Casino

Réponse de Manekicasino

22 nov. 2022

Hello Alch,

We are sorry to hear that you haven't had the best gaming experience.
As you know, gambling is a game of luck and there are no guarantees. Yes, the more you play, the more opportunities you have at getting to the Jackpot, however, it is still not guaranteed.

Some general advice: Try to keep your bets relative to your deposits so as to provide you with more opportunities at getting to those free spin rounds and big jackpots. For example, depositing €50, and betting €10 per spin, will only give you 5 opportunities (without payouts) - this is not conducive to an extended gaming session.

Also, if a game is not offering decent payouts within the first few spins, try out a different game.
If you like, we will gladly review your account to see if we could offer any other advice? For this, we would need you to provide your email address, please?

At Maneki, we would like your experience with us to be exciting and fun - more about the entertainment. If there is anything we can do to improve your experience, please let us know.

Sincerely, Maneki Casino

Réponse de Manekicasino

22 nov. 2022

Hello Mark S,

Thank you for your feedback!
We're happy to know you enjoy your time at Maneki.

If you like to receive special promotions - feel free to subscribe to our emails ;)
https://www.manekicasino.com/en/promotions/subscribe

Wishing you great gameplay!

Sincerely, Maneki Casino

Réponse de Manekicasino

22 nov. 2022

Hello Willebrand,

Thank you for your feedback!
We're happy to have you as a part of our Maneki family :)

Wishing you great gameplay!

Sincerely, Maneki Casino

Réponse de Manekicasino

26 août 2022

Hello Andre Riedel,

We are sorry to hear that you haven't had the best gaming experience.
As you know, gambling is a game of luck and there are no guarantees. Yes, the more you play, the more opportunities you have at getting to the Jackpot, however, it is still not guaranteed.

Some general advice: Try to keep your bets relative to your deposits so as to provide you with more opportunities at getting to those free spin rounds and big jackpots. For example, depositing €50, and betting €10 per spin, will only give you 5 opportunities (without payouts) - this is not conducive to an extended gaming session.

Also, if a game is not offering decent payouts within the first few spins, try out a different game.

If you like, we will gladly review your account to see if we could offer any other advice? For this, we would need you to provide your email address, please?

We would like your experience with us to be exciting and fun - more about the entertainment. If there is anything we can do to improve your experience, please let us know.

Réponse de Manekicasino

23 août 2022

Hello Dave,

Thank you for your feedback.
We are sorry that you have had a negative experience with our platform.

We want to offer you the opportunity to share your account details with our team so we can investigate this further.

Please reach out at contact@maneki.com or you can contact us via live chat. We are available 24/7.