They have cut cost so much it's a completely unreliable company. Customer care is NON-EXISTANT. I don't way to buy expensive clothing to have zero support - or it has to be cheaper than Aliexpress. Al... Voir plus
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Lisez les avis des autres
Approved for replacement of rain jacket and side zip rain pants. Then told rain pants not available in Canada despite having supply for website and U.S. customers. Customer service stopped responding... Voir plus
Purchased a rain jacked from Marmot. The inside material of the product started falling apart all over after 1 year of normal use, not even the outside layer which is subject to more stress. Appalling... Voir plus
I've been using Marmot, The North Face, and Patagonia for over 30 years. All of these companies, I use because of the quality of their gear and the lifetime warranty. All these years, I've had to ut... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Maker of packs, tents, sleeping bags, and outdoor clothing. Marmot
Coordonnées de contact
State Farm Drive 5789, 94928, Rohnert Park, Etats-Unis
- www.marmot.com
1,9
Bas
150 avis
Aucune trace de demande d’avis
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Atrocious customer support
I have a Marmot tent. It’s great, but the customer support and service post-sale is atrocious. I’ve emailed / phoned / tweeted at least a dozen times to replace a small part which broke - and the support is laughable. Probably the worst customer support experience I’ve encountered.
6 mai 2019
Avis spontané
Ex Officio and Marmot No Customer or Warranty Service
Ex Officio is a Marmot subsidiary. Don't do business with them on line or expect to be able to contact them to honor their warranty. I own over 30 pieces of their clothing and once I need to contact them. Impossible...and when I do get through they will tell you anything to get off the phone. They don't respond to Emails or their contact forms. The phone line get backed up and I have no idea how to get through and I've waited over 1/2 hour.
2 mars 2019
Avis spontané
Nothing
I am currently living in Colombia and have a Marmot back I got in the states which is falling apart after only 4 months. After finally hearing back from Marmot, they said I have to contact their distributor here in Colombia. I did, they said they cannot help me. I contacted Marmot again and they keep sending the same message every time... By far the worst customer service of any outdoor company. I am an outdoors person, and was very saddened by this experience.
7 septembre 2018
Avis spontané
Zero customer service period
Zero customer service period! Had pre-sale questions about a very expensive rain jacket and their chat support always says unavailable during posted hours, they do not answer their phones so dropped an email over a week ago with no response. Can't imagine what happens if I need service or actually try to make another Marmot purchase. Instead called Patagonia about one of their jackets, they answered in 10 seconds and made a purchase with them in just a few minutes. Good customer service goes a long way!
5 mai 2018
Avis spontané
My jacket was lost and never received …
My jacket was lost and never received and replaced. The customer service number
(888) 357-3262 ) you call 100 Times makes you go in circles. Customer service lady Ms. Nancy Sherwood was very rude. She never returned my emails. My money is stuck
28 décembre 2017
Avis spontané
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