Mazda Avis 

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WOW... 5 STAR for Debbie and Chris took care of my car like it was their own, i had a service booked and ended up with a recall.
They arranged a loan car even though they had none Debbie worked hard to get me one from Enterprise rental. For the two and a half weeks I was kept in the loop. When my car was ready Debbie had it cleaned and ready for collection. Sometimes it's hard to get good service, Chris and Debbie made the journey more comfortable for me........ SADLY 😔 the complete opposite from the Sales Director Kam Shokar on the day I dropped the car off, I walked around the shop floor and I was trying to get my insurance details for the rental from enterprise, looking for a pen I found one on an empty desk at 8am halfway through writing the details I needed I was shouted down by Kam Shokar he was saying "don't touch that pen" as he walked over to me, after writing the details I was going to explain... without a chance to say anything Kam Shokar shouted his head off..turned and walked into his office. (I would have preferred "Sir would you like to borrow a pen)
After that his staff couldn't look me in the eye.
I know this is Romford and not Knightsbridge but the red carpet should be out for everyone who walks through the door.
I am a keen Mazda driver for many years and I feel I can't return to Romford Mazda.
Credit to the staff for putting up with this behaviour from a member of staff let alone the" Sales Director "
I have been emailing Jeremy Thompson at Mazda Dartford and my next bunch of services will be done there.
I am a highly trained specialist in my frame of work and I feel Kam Shokar looked down on me, a customer is a customer. Being the Sales Director doesn't allow him to speak with customers it that way, I'd hate to think of how he speaks to his staff.
I won't let this spoil my love for such a fantastic car brand.
100% credit to Chris and Debbie for holding customers.

I have bought two not very expensive used Mazda cars from two different main dealers over the last eight years or so. My cars get the worst of all worlds, not used for months and then used a lot for a few weeks in areas public transport can’t take me. I have found the experience of buying from a main dealer, the peace of mind and the not such a high premium on buying privately or from a non-franchised dealer, in both cases extremely satisfying. I was not treated as a second class citizen simply because I was buying at the cheaper end of their stock list, on the contrary, everything was done to both smooth the transaction re part-exchange and transfer costs, and to make me feel special, almost part of the family. In both cases the car, guaranteed by the full Mazda dealer network, has proved to be what Mazdas always were expected to be, well built, thoroughly checked and maintained and thoughtfully retailed, respectfully and honourably with reliability at its heart and centre. I’ve had years and thousands of miles of trouble free motoring in my low cost secondhand main-dealer Mazdas. Thank you Mazda.

One of the worst customer support. I am struggling to fix my head lamp issue for the last 3 months

very disappointed of Mazda (2.2 skyactiv diesel) full of issues…exhaust camshaft gone…Low oil pressure due to injector leak…hard break pedal( vacuum pump) gone as well so basically every warning light on this car came up this kind of issues should be done on a goodwill basis no matter of mileage

My 2021 MX5 has done 14500mls from new and was 3 days outside the 3yr warranty period when I took it for service and MOT. It was found to have leaking shock absorbers. They didn't want to know. We're totally dismissive. Even told me they had had a few vehicles back with same problem and it must have been a faulty batch. Very disappointed with their lack of concern and attitude. Will be going elsewhere in future.

Awful service,very rude and incompetent advice mixed with attitude.
Keep away.

Bought a 2017 MX-5 RF from a Mazda approved garage in June last year.

Last week the gear stick froze up whilst the car was on a dual carriageway, meaning I couldn't put the car in gear. I was coasting at about 40mph, quite a frightening experience. Was able to get on the central reservation and call for help.

Used Mazda roadside assistance and they took the car to a Mazda approved garage.

An oil leak has been identified with the gear shifter which will cost nearly £400 to fix.

I assumed my extended Warranty would cover this (still 3 months on it) but as they don't need to remove the gear stick itself, Mazda are refusing to cover the cost. I can't see this small print on my warranty but it must be there somewhere.

No courtesy car has been offered and the car is in Dewsbury (I'm in Leeds) meaning I'll have to get a train or taxi out there to collect it.

You really do feel like a second class citizen as a used Mazda owner. Even where you engage with Mazda approved services/garages, they don't want to know.

I bought the car because I heard the cars were bulletproof and the aftercare was great. Perhaps if you are buying new. But for used vehicles Mazda don't want to go near you.

Really disappointed. It isn't often you have to shell out for repairs to a vehicle you've had less than 9 months.

Sadly, having read the reviews prior to this one, there seems to be a common theme with regards to Customer Care and Support. My son last week purchased an Approved Mazda 2 at Snows dealership in Portsmouth. Having arrived home on the day of purchase and parking on the drive, my son and his dad immediately checked the tyres and found them deflated. Whilst inflating, looked up at an angle into the sunlight and spotted a slim crack on the screen in the top fret area. We sent a zoomed in photo straight away as so disappointed and being unaware of anything causing this since collection. Portsmouth have argued this and washed their hands of our new purchase, leaving my son with disappointment and regret. He now has no faith that in such situations, they did not just do the right thing regardless and help us get this sorted… and we wonder why car dealerships can have such a bad reputation!? My advice to anyone on purchasing a car is take loads of photos before taking your car home! This is being reviewed by Mazda but why should it all be so stressful, a week on and my son has a car he has lost interest in with lack of assistance from the dealership.

I have a MX30 with major charging issues.
2 hours 45 minutes to get a 59% charge on public fast chargers. Mazda UK are saying there is no problem with this and I have had the worst customer service from Mazda Stockport and customer relations. They never call back when they promise to and now after 3 weeks of trying to get somebody to listen, they have today advised that if I am unhappy that I go to the ombudsman who have a 6 month back log. Added to this the car has depreciated £25,000 and is in so much negative equity after 2 years that I can’t get even get rid of it.
I cannot use this car except for essential travel because of the ridiculous time it takes to charge on a fast charger.
Poor show Mazda

The mark of a good dealer is how they react to an issue , we purchased a used car from Newport Mazda and although we had some teething issues , I have to Say Gavin the sales manager took the issue and rather than shy away dealt with it in a professional manner , thank you Gavin and the team . Looking forward to seeing you for a new car next time . I would recommend the dealership for going the extra mile . Best wishes Paul and Sally and the family .

I bought a new CX5 and had it serviced as per manufacturer’s instructions throughout ownership. I have driven it an average of 8500 miles per year. The vehicle is out of warranty and the local Mazda dealership has advised engine repairs will cost up to £7000. Reached out to Mazda UK for support just to be told “Parts can fail at any time in a vehicles (sic) lifetime…” Letters ignored, no assistance or advice offered. Mazda UK has chosen to abandon my disabled wife and me and left us with a car we cannot use, cannot afford to repair and cannot sell.

We have own a Mazda CX5 - and brought it from Mazda dealership called Mazda Canterbury in 2023. Have many problems with my car and the breakdown service is totally useless and they don't come out also.

My first experience was bank in November 2023 when we called them and waited for over 4 hours. We called them after 4 hours and they said they was sending a pick up truck to recover my car, we just wanted it fixed at the roadside? The second time it was over 7 hours for the breakdown service and no response or call from Mazda again .

Don't bother buying any Mazda CX5 as the warranty worthless also the breakdown service is useless also.

Kind regards
Jason Dellbridge

MAZDA CX-60....absolutely the worst car I have ever purchased and owned....and Sandicliffe Mazda, Leicester are the worst dealership that I have ever encountered. From new my Mazda CX-60 has had major gearbox and software issues... 3 x recalls, charge/fuel gauge gives you false readings, loud low pitched noise and banging from gearbox when you accelerate at any speed other than a snails pace... gearbox jumping in/out of different gears ....it's unable to decide which gear it should be in ...if any !!! When reversing slowly in electric mode the car starts kangarooing which gets worse unless you stop, put the gearbox in neutral and then select the petrol engine mode. When slowing down at junctions/traffic islands and you try to pull off the car does nothing for 2-4 seconds and then the gearbox lets out a loud BANG and the car lurches forward at warp speed....DANGEROUS. Display keeps saying 'hybrid malfunction book into dealer', DAB radio won't work... all in all the worst new car I have ever purchased. As for Sandicliffe Mazda, Leicester.... I had 3 recalls, a service and a myriad of faults all booked in for Friday 12th Jan 2024....after waiting for the appointment since the beginning of October 2023 !.. I received a call from their service reception saying 'we haven't got time to go through all of the faults you have raised'... 'but we can't fault the gearbox at all...HILARIOUS....NOT... They clearly didn't even road test the car because if they had then all of the issues would have been clearly apparent...they are not intermittent faults, they are there ALL OF THE TIME...and still are !!!!
I offered to leave the car with them for several days to give them time to identify the issues, and the response I got was 'you can leave it with us but we still wont have time to look at it again anyway'...EXCELLENT !! When I went to collect my car on Monday 15th Jan, afternoon, the Mazda service office was closed !... I eventually established, after asking several random staff, that the Ford dealership were managing the Mazda operation that day.. no idea why... Went to Ford service reception and was handed the keys and told that my car was in 'zone C'...NO IT WASN'T... It was parked in the commercial vehicle park and blocked in by 4 vans/flat bed ford transits... took me 20 minutes to extract my car from the parking area...Oh, an older gent walked past me and said ' they haven't washed your car then'...clearly not as it was still covered in salt deposits and dirt... he offered to get it washed but to be honest I just wanted to get away from the place ! Now I have got to re-book the car in for all of the faults and issues ...and probably wait another 3-4 months for a booking slot...BUT NOT AT SANDICLIFFE MAZDA, LEICESTER ! Oh, one final request... can you stop calling me chasing your customer satisfaction survey.... THIS IS IT...for everybody to read and to make their own opinions... Just one further point....Mazda are fully aware of the faults of the CX-60 but have NO INTENTION of addressing them.. FACT !

I can only speak as I find and the service we received from Pentraeth Mazda when buying a used MX5 was first class. Professional, polite and efficient with no hard sell tactics. The sales manager, Josh Jones picked us up from the train station when we came to collect the car which was immaculately presented and fueled ready for our drive home. Excellent service, competitive price, I highly recommend.

Do not even consider buying Mazda if you value your peace of mind.
Having done just around 19,000 miles my Mazda CX5 developed engine and gearbox problems. Even Mazda diagnostics software, at a dealership, could not detect exactly what the problems were. I appealed to Mazda management but they were less than helpful and were trying to blame the dealership.
With its defects I managed recently to sell the Mazda junk to a car dealer at a loss of around £5000. I asked Mazda for a compensation of half of that amount. They ignored my request.
FURTHER WARNING: I tried to get a very reputable diagnostics centre at Leighton Buzzard to diagnose my CX5 but they declined even to touch it saying that Mazda cars are 'bad news' and that they produce too much carbon which has indeterminate effects on the engine.

I purchased a Mazda 3 in 2020 with high expectations for its renowned reliability and driving experience. Unfortunately, my ownership journey has been plagued with significant issues that have left me dissatisfied with the overall quality of the vehicle.

In 2021, just a year after acquiring the car, I was faced with an unexpected and costly problem – a faulty turbo that set me back a staggering £3,000. This unexpected expense was an early red flag for the reliability of the Mazda 3, and unfortunately, it wasn't the last.

In 2023, disaster struck again when the oil pump failed, resulting in irreparable damage to the engine. The subsequent diagnosis was grim – the engine needed replacement, a repair that would cost more than the car's overall worth. This experience has left me questioning the durability and longevity of Mazda's SkyActiv engines, which are touted for their efficiency and performance.

Despite my best efforts to maintain the vehicle, servicing it every six months and entrusting it to the care of reputable garages, the recurring issues have made it clear that the Mazda 3, particularly the 2015 model with the SkyActiv engine, falls short of expectations.

One of the most frustrating aspects of owning a Mazda has been the exorbitant cost of parts and the unavailability of many components. Having to order parts directly from Mazda, coupled with their high price tags, has made routine maintenance a financially burdensome task. This scarcity of readily available parts has further prolonged the downtime during repairs.

In conclusion, my experience with the Mazda 3 (2015) has been riddled with disappointment and financial strain. The recurring and costly issues, coupled with the challenges of obtaining necessary parts, have soured my perception of Mazda as a reliable and economical choice. I would strongly advise potential buyers to carefully consider the long-term reliability and cost of ownership before investing in a Mazda, as my own experience has left me unable to recommend these cars to others.

Mazda Romford is an absolute disgrace. Took my Mazda for a service. It took them 10 days to do it. They never returned my calls. The invoice was ridiculously expensive for a very shoddy job. Their excuse is that they are very short staffed. Awful customer service. Stay away from them…

I purchased a new Mazda CX-60 in October 2023 from Holdcroft Mazda in Oldham and was initially impressed with the vehicle, especially the interior, spaciousness and comfort. However, after a few days of ownership, it became apparent that occasionally it was impossible to engage a gear – the only way to do so was to turn off the engine and back on again.

The fault was reported to Holdcroft Mazda and the vehicle was booked in to investigate. On collecting it, I was ‘dismissed’ by Karen in service with an attitude that no fault could be found and that the error was down to user error (me). I was obviously not very pleased with such an attitude, especially having spent £46,000 on the vehicle. On returning to the vehicle, it once again refused to engage a gear and I had to mess around stopping and restarting the engine.

The following day, I emailed Joe Riley (sales) and expressed my dissatisfaction with the attitude of service and that the problem still existed. Unfortunately, a further problem occurred, this time with the hybrid powertrain and an amber warning flashing up on the dashboard.

I received a phone call from the service manager, who apologised for how I had been treated by Karen and secondly that the problem had not been investigated more fully. He contacted Mazda UK who advised that a software upgrade fix was available for both issues – so why was I dismissed by being told that there wasn’t an issue with the car!

Due to the problems with the new car (after only 300 miles) and the attitude of the dealership, I asked to speak the General Manager (David Syddall) - what a poor representation of the company he turned out to be.

At the time of all this trouble, my wife was scheduled to visit relatives in the south of England, with her elderly parents (in their late 80’s), so I asked if we could be supplied with a replacement vehicle for the duration of the trip, we were flatly refused!

At this point, enough was enough, so I decided to exercise my legal right of rejecting the vehicle if a fault occurs within the first 30 days of purchase. David Syddall, either does not know the basics of Consumer Law or his does and chooses to breach them.

I insisted that I wanted to reject the vehicle, but he stated that he needed to speak with the Vehicle Ombudsman – I waited over a week for him to do this (and numerous phone calls and emails being ignored), with him eventually advising that legally they were allowed one opportunity to fix it which they hadn’t been given, citing that the time service had looked at it didn’t count, as no fault was found.

This was a lie on two counts, as they had been given an opportunity but more importantly it was a blatant flouting of the law as within the first 30 days a vehicle can be rejected without giving the garage even one opportunity to fix it.

If you are in the same position, please stand firm against such abusers of the law.

The General Manager (now out of his depth), passed the issue to The Franchise Director (Anthony Cox), who initially appeared very friendly and apologetic and offered for me to keep the car but for me to deal solely with the Stoke dealership to get the car fixed and to experience a much better level of customer service.

I refused, not only due to the unreliability of the car but because I had been treated appallingly by Oldham Mazda who were now abusing their legal obligation by not accepting the rejected vehicle. Anthony Cox was not happy and advised that he would need to take legal advice. Another week went by, so three in total since I rejected the vehicle and a £46,000 car sitting on my drive not being driven.

Eventually, he came back advising that Holdcroft would now accept the rejected vehicle and I would receive a full refund – my relief that this torrid experience was over was immense, but the stress Holdcroft inflicted on me was completely unnecessary.

I returned the CX-60 and obtained a refund but then had to wait a further 10 days for a refund of two insurance (GAP and vehicle cosmetic protection) policies I had purchased.

To summarise, I would advise you to stay well clear of the Holdcroft dealership as their sales are excellent when you’re giving them money but their customer service is deplorable when things go wrong.

Also, do not be hoodwinked by being told that you must accept one repair within the first 30 days of purchase if a fault occurs, the law states you can reject the vehicle without giving them one opportunity to fix it – this is blatant flouting of the law by Holdcroft’s as my experience has shown.

Their senior management is appalling and this has filtered down all the way to staff on the front line in service.

Avoid Holdcroft’s and the Mazda CX-60, and take your well earned money elsewhere!

£50K Flagship Mazda CX60 Homura on 23” plate after 9 months of ownership 3 recalls, now Hybrid Malfunction System Warning ⚠️ Lights, Heater Motor burnt out & No ETA of when parts will be delivered to repair vehicle sits in dealership pound? Mazda UK aftercare for customers is at best shambolic they are not fit for purpose it starts at the top there CEO doesn’t respond third party contracts with Allianz & Enterprise don’t care about getting you recovered or a replacement vehicle. Look forward to moving away from Mazda don’t be fooled with the sales patter from the dealership once parted with your money they don’t care about you! All new cars are under warranty but dealers will always deal with retail repairs first warranty repairs are down the pecking order! Mazda UK don’t care have No empathy

Waiting nearly two months for a part for CX60 car which is less than 7 months old, Mazda customer service just flog you off, telling it has nothing to do with them, to you have to go back and complain to your dealer, and when the dealer won't do anything and tell you it is up to Mazda UK, There is no help from Mazda, meanwhile my car is sitting in there garage losing me money.