Mazda Avis 

Exceptional customer service from Mazda Breakdown service team on a Saturday evening.
I had a puncture with no spare wheel or a jack. Within an hour Mazda had a breakdown van to me who repaired my puncture and I was able to drive home safely. Thank you to the lovely lady who made all this possible for me.

Shambles , Farcial, Dissapointing and feel ripped off.

Donalds group recently took over this Mazda franchise from the previous independent family owners and its gone down hill .

Vehicle was in for second service was charged for parts NOT used some would say this is a scam or dishonest rip off business practice !
Warranty recalls failed so had to make another 60 mile round trip to the dealer to get this resolved.
Numerous completions deadlines missed at great inconvenience and promises of follow up actions by the service manager Tracy Revell which went unanswered and ignored ,my complaint got escalated to group aftersales manger Simon Gibson who wanted to offer me a goodwill gesture of a free tank of fuel BUT i would need to complete that same 60 mile trip back to the Norwich dealership so they could use there fuel card to refuel my car .....Farcical,embarrassing and feeling disappointed especially as i planning to change my vehicle in the new year for a Mazda 3 Takmuri automatic but sadly this dealership has lost Mazda me as a customer !!

A review for the parts department at Mazda Oldham.
I was having some difficulty getting the correct part for my Mazda
Both Matthew and Luke went above and beyond to clarify the part needed with little help from me and my useless knowledge of mechanical things.
If you have any questions regarding parts contact either of them and you will be amazed at the service.
Well done guys

Truly awful
After spending over £20k at Oldham Mazda the car has had two faults. One of which meant the car was recovered - we weren't until I really pushed them.
I have no idea where my car is.
I have no replacement vehicle.
I have no idea what the next steps are.
I promise you, once they have your money, NO ONE CARES.
Please, do not use this Company.

I’m very disappointed in my new Mazda 3 2024. It beeps every time it detects I’m speeding. This happens even if I’m not speeding and it has incorrectly picked up a sign post for an adjacent road etc. My only option is to disable ALL safety alarms, some of these are really useful and the reason why I bought the car in the first place. Had I known about this feature I would not have bought the car. The car is 3 weeks old and rather than being overjoyed I’m beginning to look at trading it in.

I’ve disabled the alarm in the menu and also tried to just get a visual alarm instead of the BEEP BEEP BEEP but to no avail.

I have purchased 6 Mazda vehicles, 2 x Mazda 6 Sports tourers, 1 x Mazda 2, 1 x Mazda CX5 all paid in full, 1 x CX30 PCP and 1 x Mazda 2 Hybrid paid in full, all
from Portsmouth Mazda pre and post Snows takeover the majority owned without any issue. However the last two purchases have been shocking. The cars themselves are great but Portsmouth has taken a nose dive. CX30 came with scratches all over the car on delivery and ended up talking to Michael Fenlon the lead customer service manager, shouldn’t have needed to, this caused considerable running around and trips to Snows to get this sorted. However, we moved on, recently we decided to change the CX5 to a Mazda 2 Hybrid, the sale was slow but we do get it over the line, I made it very clear that I didn’t not want the previous run around in the terms of detailing, got it home in the sunlight to find another large scratch on the rear section of the car, more running about, which in the end took me to dictate what was going to happen.

We booked the online servicing recently for the CX30 0830 14 Oct, confirmed email and reminder to find no Mazda Desk, Fiat covering but was late, the service guy had called his bookings to let them know he would be late the night before, but not us? The online system doesn’t work, we weren’t booked in; kudos to the Fiat guy who got us in on the day and took my slightly miffed attitude, he shouldn’t have needed to! Since then I have had to two further reminders to get the car serviced…. Good systems in place at Snows?

During the service period I was asked to come in at some point as our PCP deal is due to elapse, I took the opportunity to try and arrange this meeting before or after the service on the 14 Oct, I have two timings to which the sales person stated he was too busy. On the 14 oct the sales persons wasn’t in when we left the car around 0910…too busy. Surely he could have arranged for one of his colleagues to take over in his absence? I called Snows Chichester the afternoon before the service and they were more than willing to assist me and booked me in on the 14 Oct at 0930 and spent time to discuss the options and equity in our current package etc. interestingly the Portsmouth dealership offered and considerable amount less than the Chichester dealership, it seems the repeat custom and service is something that they get and try to deliver?

I complained this week to the dealership on receiving the automated missed service emails; I did get a resonance from the sales manager, I explained the whole issues including my response to his sales person, obviously this person had not replied nor shared the email with his sales manager?

Noted on these reviews it’s seems Snows only reply to positive reviews?

Anyway my advice would be to be take things very carefully if you are using Snows Portsmouth Mazda, not sure about the other manufacturers at the location but I find this hugely disappointing.

When will you deliver my new car!!!!!!
Still not got my deposit back from Stoneacre, why cannot you tell your customers the truth for delivering a new car

Bought a brand new Mazda from dealership in twickenham. Don't like the car very much but my main gripe is the customer service, or lack of.
Less than 2 years old and had to BUY new batteries for the key fobs. Have to go there for servicing but way overpriced and took all day, why? Complete waste of my whole day. Not good enough! Would never buy from them again.

Booked a service for my 2015 diesel CX-5 (60K miles) with Northampton Motors (our local Mazda dealership) in July ’23 and also asked them to investigate a loud knocking coming from the rear underneath of the car which was very evident when riding over bumps. I was told that the service and investigation work would take about 2 hours.
On returning to collect the car, I was informed that the technician found no faults causing said noise and I was also advised that all the vehicle suspension bushes were generally in good order. I asked if they had road tested the car to check for the noise and I was told that they had. On getting back home I checked my dashcam and this confirmed that the car had not been road tested and had in fact had not left their service bay. They were obviously unaware that the dashcam records when the ignition is switched on.
As the noise was still very evident, I subsequently booked the car into a local independent garage who found the fault within minutes which was the nearside rear antiroll bar drop link which was loose, they repaired this and then road tested the vehicle (My Dashcam confirmed they did a road test). They also checked the rest of the vehicle suspension.
I chose Northampton Motors to carry out the investigation as well as the service as I thought that they would have the brand expertise in diagnosing my problem but unfortunately, I was incorrect.
I sent a complaint to the Northampton Motors manager and after 2 weeks without a response I forwarded the complaint to their parent company Cambria, that triggered a response from Northampton Motors but from their service clerk and not their manager. He said he would investigate why the car had not been road tested but never got back to me with any findings, I doubt any investigation occurred.
Needless to say, I will not be buying another Mazda (and I’ve had several), nor would I give any further business to Northampton Motors, their customer service levels appear to have slipped considerably since I bought this car from them from new.

As a postscript, the engine in this car model has a known issue with build-up of carbon which clogs the oil strainer causing overheating and power loss. This cost me not far short of £1000 last year to repair. I asked as part of the service if they did an engine flush as standard and was told that Mazda would not include that in the service price so no. There have also been previous issues with this engine requiring recalls, not Mazda’s best design!

UPDATE
Following the work done by Northampton Mazda which involved dropping the engine sump, I started getting oil drips on my drive which over time got worse. I have put the car into my local garage and they advise that the leak is from the sump gasket and it hadn’t been done properly by the previous work. I now have to pay to get it fixed correctly. Another black mark for Northampton Mazda.

bought my new car from western motors from the new brige dealer joe the sales man could not do enough to make the deal go smooth from start to finish car was here on time handed over very professional i would buy a car off joe again

CX60 12 weeks old dropped the key suprised it ceased functioning customer support basically tuff not our problem.
Surely keys are drop tested by Mazda to check they are fit for purpose and caperbale of being dropped and surviving.
No thought was there a inherent fault in the key was it already faulted when I got the car nothing at all just tuff. I believe the key was not fit for purpose on receipt
Yet no offers from Mazda to sort this out.

I nearly ordered a brand new CX-5 , but after reading these reviews I have now changed my mind. I’m going somewhere else.

fantastic new mazda3 purchase.. no pressure relaxed easy going experience .. many thanks to steve ted and mackenzie for all your help.

Bought a New Mazda CX5 Takumi ONLY part of the Software Functions including some safety features have worked from day one !
Car has been in multiple days for updates MAZDA UK don't know how to repair it and so far have only cobbled up some software changes to no avail and have no idea what to do next !!!! The car should be exchanged or refunded !!

Mazda customer service is horrible and WONT BE A CUSTOMER OF MAZDA AGAIN and won't stamp my book DONT BUY FROM DONALD'S MAZDA Norwich or Ipswich
MAZDA is the world's worst customer service and won't put recall on a mazda 2 2015 onwards as they have problems with that year
NO CUSTOMER TOILET OR DRINKS IN DONALD'S NORWICH

Cx5 2015 88000 miles. Turbo gone. £2700 to replace. Mazda UK don’t want to know about it, so left no alternative but to go to small claims court. Will never touch a Mazda again. This is the second big issue. See you in court Mazda!!

My 1st Mazda, CX-5 Homura auto. Very happy customer. My experience from the initial contact with the Mazda dealer in Brayleys Milton Keynes has been fantastic. No pressure selling, took time to explain Finance options, great communication throughout the order and delivery process, and the car is amazing! I’ve had the privilege throughout my working career to have a choice of company cars but never had a Mazda. I can honestly say I am very impressed with everything about the CX-5; Stylish, packed with safety and comfort features, and looks amazing! Well done Mazda…. Top marks *****

Mazda insurance, trying to get through to speak to someone is a joke. We have a faultless claim that has been going on since June, we just want our car repairing.You get stuck on a endless loop. We will never use them again.

Beechwood (Derby Ltd)
Just had Mazda CX30 serviced. Best customer service by any dealer I have ever experienced, they even valeted it and I believe polished it. Service adviser Jane Ward polite and helpful.
Delighted with Mazda car travelled 25000 miles in 18 months, only issue I had was a faulty battery which Beechwood Derby only too happy to help diagnose even though they didn't supply the car.

Good sales and after sales experience at Mazda, Edinburgh Luxury Car Village. Expert mechanics and knowledgeable service consultant Callum know their onions. Having covered 16,000 almost trouble free and enjoyable miles in my CX30 I will most likely be a repeat customer. The only fault I had was the driver's door mirror sticking, but it sorted itself out. The 180 bhp engine is marvellous, the gearshift slick, the car well finished, comfortable and safe. The sunroof is great in summer and the heated steering wheel in winter. I replaced the Bose boot speaker with a space saver spare wheel. The DAB radio reception is poor in rural areas because there's no external aerial.UPDATE. Have bought a new CX30. February 2024