McCarthy Cars UK Ltd Avis 

647
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Be very careful when buying a warranty. They're very keen to sell it to you but it is next to useless as they never have courtesy cars available and are booked up weeks ahead, so it's not worth the si... Voir plus

Noté 5 sur 5 étoiles

Ensured that the car was thoroughly checked. Sorted any dings and scuffs, refreshed alloy wheels, ordered new locking wheel nut remover, rear parcel shelf, gear knob and mini manual. The car was pract... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Amazing all round service from a car dealer we will be returning to in the future. They stock a large range of good quality cars, we purchased a car 10 years old and it barely had a mark on it it was... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Whenever I visit a car dealer I expect pushy sales reps who insist I have to buy stuff like wheel insurance, gap insurance and every other insurance going otherwise the world will end. I didn't get an... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Concessionnaire automobile

Informations provenant de diverses sources externes

Established over 45 years ago, McCarthy Cars is an award winning family-run business and one that prides itself on looking after its customers. We are also an RAC Approved Dealer and part of the RAC BuySure used car programme, which means that every car within our range of over 200 high-quality used cars has each had to pass an 80-point RAC Approved Preparation Standard. Moreover, all of our cars are backed up by a comprehensive after-sales service to give you additional peace of mind.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

647 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

N'a pas répondu aux avis négatifs

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4,5

Tous les avis

(647)

68 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Helpful and friendly

Helpful and friendly, ticked all the boxes for service providers.

10 août 2025
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Réponse de McCarthy Cars UK Ltd

Thanks so much for taking the time to leave us a 5 star rating it’s much appreciated!

Noté 5 sur 5 étoiles

Above and beyond!

I found McCarthy Cars to be very professional and pleasant to do business with.
John McCarthy was very helpful, trusting and not at all pushy.
They had a great selection of cars, all very clean and at reasonable prices.
My trade in and purchase went incredibly smoothly, with all the paperwork being done by McCarthy cars. All I needed to do was the insurance.
I would not hesitate to use, or recommend this dealership.

22 juillet 2025
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Réponse de McCarthy Cars UK Ltd

Hi Paul, thank you for your feedback it is great to hear you had a good experience and hope you love your new vehicle.

Noté 5 sur 5 étoiles

Wonderful company to deal with

Wonderful company to deal with, everything answered, extremely helpful and excellent prices

1 août 2025
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Réponse de McCarthy Cars UK Ltd

Thanks so much for taking the time to leave us a 5 star rating it’s much appreciated!

Noté 5 sur 5 étoiles

The care ,consideration and careful…

The care ,consideration and careful attention to explaining what buying a car with them entails. This is the first time buying a car from a company that supports you at every point.

8 août 2025
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Réponse de McCarthy Cars UK Ltd

Hi, thank you for your feedback it is great to hear you had a good experience.

Noté 5 sur 5 étoiles

Very happy with the service

Very happy with the service

29 juillet 2025
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Réponse de McCarthy Cars UK Ltd

Hi David, Thank you for taking the time to leave us a 5 star review. We're so glad to hear that you were satisfied with us.

Noté 5 sur 5 étoiles

Outstanding Service

Communication with the customer is outstanding the vehicle purchased met with the advertised standards and the face to face customer service was friendly and polite

25 juillet 2025
Noté 5 sur 5 étoiles

I was looking for a car .

I was looking for a car and l saw the McCathy garage on line. I started reading the reviews and most of the reviews were excellent. However, l rang the garage and explained the car which l was interested to buy. The guy called Steve had a long chat with me. I was really impressed and also the outcome. I did buy my car from them . All was very smooth and he did put a smile on my face throughout the process. I can refer anyone there. Everyone in their office was very nice from the reception to the sales team. I am very impressed.

8 juillet 2025
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Réponse de McCarthy Cars UK Ltd

Hi Caroline, Thank you for taking the time to leave us a 5 star review. We're so glad to hear that you were satisfied with us.

Noté 5 sur 5 étoiles

Cannot fault McCarthy Cars

Cannot fault McCarthy Cars, the sale was handled with complete professionalism and I was kept in the loop with any ongoings. The team and owner should be proud of the business they run and are hired at.

Special mention to Jonathan who sold me my car, true gentleman and helped me pick my car and get it all organised.

Will 100% be buying my next car here

8 août 2025
Avis spontané
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Réponse de McCarthy Cars UK Ltd

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Noté 5 sur 5 étoiles

Great

Everything was alright and it was easy and quick. Great team work. Thanks guys

22 juillet 2025
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Réponse de McCarthy Cars UK Ltd

Hi Tunde, thank you for your feedback it is great to hear you had a good experience.

Noté 1 sur 5 étoiles

I bought a Audi A4 on last November

I bought a Audi A4 on last November
Mr James Mccarthy is the salesman who sell this faulty car to me .⭐ 1 Star – Horrendous Experience at McCarthy Cars Croydon – Faulty Car, Useless Service, and Ongoing Misery

I don’t usually leave reviews, but my experience with McCarthy Cars Croydon has been so appalling that I feel compelled to warn others.

I purchased a used vehicle from them just 6 months ago, and it has been nothing but a nightmare from the very first day. The car had a serious engine issue right from the start. Since then, I have had to return the car five separate times, and three full months of my short ownership have been spent with the vehicle in their garage. That’s half the time I’ve owned the car — completely wasted.

What’s worse is how incompetent and unhelpful their service department has been throughout. Despite repeatedly taking the car back to them, they have failed to correctly identify or resolve the problem. Each time, I’ve been told something different, yet the issue still persists. It’s clear they don’t have the technical knowledge, motivation, or customer focus to sort it out properly.

Every interaction with McCarthy Cars service team has left me more frustrated. There is no urgency, no communication, and absolutely no sense of responsibility. It feels like they are just waiting for the warranty period to run out so they can wash their hands of the issue entirely.

I trusted McCarthy Cars because of their long-standing name in Croydon, but I feel completely let down, deceived, and taken advantage of. They sold me a faulty car, and instead of standing by their product, they have done the bare minimum to help — and even that, poorly.

This has not only affected me financially but has also caused a huge amount of stress and inconvenience. I’ve missed work, rearranged personal commitments, and wasted countless hours dealing with this ongoing issue — and I’m still left without a properly working car.

To anyone considering buying a car from McCarthy Cars Croydon:
PLEASE think twice. Don’t be fooled by their promises or polite salespeople. If anything goes wrong after the sale — and in my case, it did immediately — you will be left on your own with no real support.

This has been, without question, the worst car buying experience of my life.
I’m going to move legally

19 juillet 2025
Avis spontané
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Réponse de McCarthy Cars UK Ltd

Hi Giriprasad, thank you for your feedback. I am sorry to hear you had a bad experience if you would like to contact us on joe.thorne@mccarthycars.co.uk I am happy to discuss the matter with you in more depth.

Noté 5 sur 5 étoiles

Was treated warmly.

Was treated warmly and given a lot of information regarding the vehicle I wanted to purchase. Happy for me to view the vehicle and gave honest opinions on what they liked about it.

13 juin 2025
Noté 5 sur 5 étoiles

Great experience all round

Great experience all round , car was very well presented and I felt Jonathan was knowledgeable about the cars history , honest and not pushy at all.
was offered what I wanted for mine and the transaction was no hassle .

27 juin 2025
Noté 5 sur 5 étoiles

The perfect place

This experience was a great one for me because I had a fabulous and a well knowledgeable and a very courteous sales representative, steve that would recommend my friends and family to he is the greatest

16 juin 2025

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