Mcdonaldsapps Avis 

Clearly McDonalds have the app set so that if you are near or in a store it just doesn't work. This hypothesis comes from experience. It's either that or a global company doesn't understand IT - which I find unlikely. Anyway, they have now lost my custom and that of my family of 5.

They have taken away the search button to find exactly what you want!!? Now you HAVE to go through the WHOLE menu!! Very underhanded of mcdonalds to get you to scroll the whole menu to tempt you to order MORE! Sick of big companies like this trying to manipulate people!! Had enough of tactics like this so they can make more money so bye bye mcdonalds 👋

Absolutely rubbish!! Do not use!! We were travelling on the motorway and used the app for the nearest one when arrived at the nearest one it was the wrong one it had taken my money and we had to order and pay again the staff said it would be refunded and it hasn’t and customer service say it went through so no refund, they had all evidence that we obviously can’t be in two places at the same time but don’t want to know disgusting. Will not use again

Delivery took over an hour. Food was stone cold and went in the bin. McDonalds say they can't refund as delivered by Uber Eats, Uber eats say they can't refund and McDonalds need to do it. The outcome is I paid £25 for food to throw in the bin and no one is accountable apparently. I advise everyone to never use this app!

I ordered through the McDonald’s app, the order arrived but completely different from what I wanted. After lengthy chats with both Uber eats and McDonald’s plus sending
e-mails, I was given partial refund. When I questioned it, I was told to contact Uber eats. Uber eats then said McDonald’s should issue the refund. No one wants to take responsibility. If you live around Grays Essex, beware of the Thurrock Retail Park branch because the staffs there are incompetent. You're better off eating in if you're desperate for their shrinking burgers.

I ordered thru mcdo app and the payment is error, and they deduct my bank account twice ,when I call the customer service they said they fixed it until now I didn't receive my refunds

I recently had an experience where I attempted to place a Mobil order. I got an Oops message that it couldn’t be processed at this time. I switched to another store and got the same message. I closed the app, went back in and tried again but still would not processed. When I created the order I used points to order my sandwich. When I couldn’t process the order I took everything out of the cart and forgot about it. I later realized the points were taken out even though I never got the sandwich. I reached out to customer service on two separate occasions and got the same unhelpful response that was identical so not personalized. All I wanted was for the points to be back in my account. When they asked for additional info I responded but then Would get an email that my case was closed. I am irritated that the points were missing but more angry about the poor customer service. I have deleted my app and will no longer be going to McDonald’s.

Sent 4 emails and a screenshot regarding not being able to put in points and every time the blew me off. NOT one of their so called customer service people helped me. So now they don't want to answer me, their customer service needs more training or new people. Not worth the time and trouble. Guess I had to give 1 star to write a review.

Absolutely terrible app to use. Constantly freezes, some options like "Add to bag" does not work. Half the time I order through the app for delivery my order can often take hours because of no driver's?? Why let me order delivery in the first place.. just one big mess of an app. You'd think with such a big brand they would have a half decent app. Burger king can produce better 🤣

HAVE THIS APP FOR A WHILE AND WHILST YOU CAN COLLECT POINTS THEY ARE ONLY AVAILABLE FOR VERY SHORT PERIODS OF TIME ! ON MONDAY 6TH JULY 2026 I RECEIVED AN EMAIL OFFERING A FREE BIG MAC WHEN YOU SPEND £5.00 . GUESS WHAT NOT EVEN AVAILABLE IN MY APP SO WASTED TRIP ! NO WONDER BRANCH WAS EMPTY ! HAVE NOW DELETED APP AND WILL NOT BOTHER VISITING MCDONALDS IN FUTURE !

Orders at shawcross, charged for food, never arrived ,no way of contacting McDonald’s, mobile number for store goes straight to mobile, terrible service, definitely avoid at all costs!

I ordered 3 meals 1 of the quarter pounder meals i said no cheese 3 times. Instead of leaving the cheese off they left everything else off and left the cheese on. Im allergic to dairy so my tea ruined. I called them direct 4 times and all 4 times I got cut off every time after waiting. I tried to complain on the app but all I got was a machine telling me I was few hundred miles away even though gave them the lye location B63 2RG kept saying i was too far away and it started all over again. Very frustrating. No wonder i gave up going as about a year ago it happened then only went today to treat granddaughters.

What's the difference between a correct McDonald's delivery and the loch Ness monster? The answer is that some people have actually seen the loch Ness monster. Hands up if you've actually ever had a correct McDonald's delivery. Items usually missing. Contact the store and they tell you to contact the delivery service. Go on to the app and try and upload your receipt because it helps them and they don't allow you to do that and then they try to find your location and that doesn't work either. There should be a button on the app for instant access to a customer service person who can refund you. The whole system is bloody useless

The app seems to work mediocrely at my house however when I get near the store it completely loses all functionality. Won't load properly, won't let me sign in, won't function in a useful manner. It's weaponized incompetence because this isn't happening with my Taco Bell, Subway, or Carl's Jr apps, just McDonalds. I've left McDonalds three times in the last 10 days to go spend my money at In n Out because of the app failure. McDonalds clearly hates money.

App is simple and engaging to use with relative ease however you gota spend so much to get little points back from a multi billion pound company that capitalises on cheap takeaway produce. I gota keep using it as a regular, though I will reduce going more, to Macdonald's but management can give better points rewards surely.

The all app it's one joke. Today I made order, usually I trying to not do that because always missing something from the order and I want to check before take my order to at home. But today I did it. I order from the McDonald's app and my order didn't arrive. When I opened the app I saw is ready delivered 5 minutes ago from UBER to the wrong address.
I saw some picture with some clock on the wall. Definitely that isn't my house.
The biggest problem come when i tried to resolve that issue. YOU CAN'T!!! Nobody can't. I tried to contact McDonald's i went there but nothing they can do. The all problem is 1 time if you see your order you can't go back to see the uber details. From the app you see only how they did there job well and order is ready in the past. When try to contact someone they want order number , you can't see that number. You can find UBER number but again it's send you to the app and there want order number and again and again I been in one circle for wasting my time and money.
I'LL NEVER USE THAT APP FOR DELIVERY!

Dislike the fact you raised how many points things cost. I've had such problems with the app and at one point LOST OVER 12k points that just disappeared!! People are struggling and they should be rewarded not penalized. I'm sure mcd's is managing far better than most families. ps at least your bringing back the good apple pies !!!

The location off of 242 in conroe 77385 had me waiting more than 10m for a breakfast sandwich and I ordered via mobile. I order mobile so it can be ready when I'm there so I won't have to wait much time. I'm a driver so time is precious to me. I talked to the owner who was there and she said she would talk to them but I didn't feel convinced and I felt like she was in her own thoughts and was trying to brush me off. This McDonald's have to be out of there minds to expect paying customers to wait long for food. They will spend their money else where. So this is unacceptable. Bad business practice.

Absolutely appalled by the service I have just received on the McDonalds app just ordered my son and I a meal and when it got delivered it was delivered in a Sainsbury’s bag not an insulated bag the food was cold ! When I complained to customer service I was told after looking into this it was delivered in the time slot and will not be getting a refund even tho it was delivered in a Sainsbury’s bag and not the proper delivery bag that is insulated I have proof of the messages that was sent and even more disgusting is that she agreed that not putting the food in a proper insulated bag would have an effect on temperature I still would not be getting a refund as it was delivered in the time slot !!!!! It was delivered by uber

AWFUL! Honestly I have used my app a fair few times recently when I input my address it appears 5 roads away from me. The driver won’t bring it and will say oh it’mcndonalds and they say vice versa. I would actually love trust pilot or someone to look into this because the customer service is clearly horrendous. But McDonald’s try to keep you with points which actually then give you free stuff but is amounts to nothing because they actually end up paying more?? And then there is no one to contact when it goes wrong. Basically use uber or Deliveroo. It is not worth it.