Mcdonaldsapps Avis 

Terrible service. I ordered food using the app, I was waiting for food over 1.30 min. And nearly after 2 hours my order was cancelled. Ridiculos. Now I have to wait around 15 days for refund. If dont oay me back after 15 days contact with MC Donald. Terrible

Ordered a delivery £26.03 they have took 4 separate payments of same amount app live chat is useless telling me contact Uber but it's not Uber who took payments it's McDonald's now I need wait until Monday until it clears ask my bank clear it will be deleting app!!! Over £100 took from by account.

I am working nights for the NHS so I ordered off the McDonald’s app for myself and my family. I used my NHS 20% discount. They took the payment and my order was cancelled before they even accepted it at the restaurant. I’m now down £48.96. The customer service electronic assistant is useless and very frustrating as it is not tailored to individual needs. I called the restaurant and they were very dismissive and just said it was not their problem as I ordered on the app. Do not order from McDonalds using the App. They will scam you.

I arrived at McDonald’s in Walkden yesterday lunchtime to place an order. The app was so glitchy I had to manually input the code. When I sat at the table to await the arrival of my order I noticed that my previously earned rewards had vanished from my account. The staff didn’t want to know referring me to the online help. What an absolute joke I simply went round and round with no answer given.

The app won't go to my payment method so I can change it. I have tried everything they told me to try with no success. This is the worst app I have ever tried to use.
I know the corporation has heard of thousands of problems experienced by users, but apparently just don't care enough to fix it.

Their app sucks! For a major food franchise there is no excuse for the app to not allow you to change your payment methods.

Ordered online through the app, when it arrived there was an item missing. I queried the missing item and a refund was issued but I never received the refund.

Beyond hateful. The staff hate it too. Spectacularly poor that a company this big provides something so unutterably execrable. Aaaaargh

Mcdonald App is garbage now. I was able to open App and look for specials and order without having to sign every time. NOW YOU HAVE TO SIGN EVERY TIME YOU OPEN APP AND ON TOP OF THAT THEY SEND YOU A CONFIRMATION TO YOUR EMAIL AND THEN THEN YOU GO BACK TO YOUR APP TO CONFIRM. Mcdonalds you are garbage

It put our order to the wrong location and we had to drive even further out

Very disappointing experience as an Uber Eats driver. I arrived around 2:30 AM to collect an order and waited at the pickup door for about 15 minutes, but no one opened the door or even acknowledged me.

After waiting, I went to the drive-thru and was told to go back to the pickup side again. I waited another 5 minutes there even though the order was already prepared. This kind of treatment wastes drivers’ time and delays customers’ deliveries.

Delivery drivers are also part of your business. Ignoring us and making us wait unnecessarily is very unprofessional. The restaurant needs to improve how they handle Uber Eats pickups, especially during late night hours.
This caused unnecessary delay for the delivery and for the customer. I would appreciate it if the staff could respond to delivery drivers more promptly and provide clear instructions for pickups, especially late at night.

Location: 26 Wisemore, Walsall WS2 8EZ.

There is a manager called brad my wife just got out of hospital and he helped us out he is based on manchester road he is fantastic customer service macdonalds should be proud to enploy incredible human thank you brad and mcdonalds ❤

too much info required to use mobile app.

Beyond frustrating that this is the worst app I’ve ever used on my phone I would trust a porn app more than a McDonald’s app. It crashes constantly. It keeps pulling up the wrong location despite having selected a favorite multiple times it always takes the wrong McDonald’s. I’ve actually ordered in the past and I ordered it by McDonald’s only find it sent the order to some McDonald’s into town next over I had argue with a manager to get my money back, cause I didn’t feel like driving across town to another freaking McDonald’s. The app is not just buggy it’s more viral than Covid. As a major corporation allow this to exist to lead the whole freaking platform start fresh maybe hire some kids actually know how to do tech work. Don’t just tell the kids are usually work the fryer to put something together and hope for the best.

Absolutely terrible. Almost impossible to get a refund when you are charged for missing items

When you don't receive what you pay for via the app you get fobbed off as down to 3rd party. Did the 3rd party pack the food into the bag, no they didn't! It was down to McDonalds staff not doing their job correctly. You are lucky to get what you order through the drive thru so never drive off until you check your bag.

The app would not load a code,so I lost over70,000 reward points. It is a waste of time.No help at all.

Ordered food off the McDonald’s app, a meal for myself and two happy meals for younger children.
The driver picked up my food and then proceeded to sit in a car park for 15 minutes before coming to deliver my food. The food was stone cold, drinks were not bagged securely and spilt everywhere. I am a McDonald’s employee and know that the way my food was delivered was not up to standard at all.
I asked for a refund from uber and they told me the delivery was made in a reasonable time frame and there would be no refund. I paid £20 for inedible food and half empty drinks

Third time we’ve had items missing and no way to get a refund McDonald’s tell you to contact uber uber tells you to contact McDonald’s absolute robbery. I would complain but there is no way to complain do not order from this app

I will never order thru McDelivery (Door Dash) on McDonald's app again! Waited over 2 hours for nuggets n fries, never received order! Was lied to by 2 different customer service reps who had no actual knowledge of what was happening! After waiting for over 2 hours and making 2 phone calls to "help" the only thing they could offer was to cancel my order! Oh and wasn't offered any type of coupon or compensation for waiting and my refund wouldn't even be back for 3 days! I dont think they care that they lost a customer! Went to taco bell instead! Not sure if this us McDonald's or door dash concern but mcdelivery is the problem!