What can I say. After years of battling with an overgrown area on a new build development and I was put in touch with a manager, Kyle Chaplin. This man is worth his weight in gold! After raising t... Voir plus
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Lisez les avis des autres
Speedy response from Kyle Chaplin acknowledging my concerns and taking action for these to be addressed. Contractors were appointed and fence repaired. Issues with life ring ( kids vandalism) will... Voir plus
L'entreprise a répondu
Sean, who I have been in contact with throughout my contact with Meadfleet has been professional, quick to reply and polite. I am very pleased as these days not all after sales departments are that go... Voir plus
L'entreprise a répondu
There needs to be a system for people living abroad to get email notifications of any bills. The mail (paper) system is antiquated. I had to pay over 2,000 pounds for past debt as I did not receive m... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Established in 1995, Meadfleet are an award-winning management company appointed by major local authorities, housing developers and land assemblers to manage public open space on housing developments throughout England and Wales. With a portfolio of more than 40,000 properties across over 320 developments, all with a variety of requirements that include biodiverse species habitat, woodlands, wildflower meadows, play equipment, complex sustainable urban drainage systems, street lighting, grass care and shrubbery, Meadfleet are the professional and sustainable solution to open space management.
Coordonnées de contact
2 Meadway Court, Meadway Technology Park, Rutherford Close, SG12EF, Stevenage, Royaume-Uni
- customercare@meadfleet.co.uk
- www.meadfleet.co.uk
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Hilltop Farm
Hilltop Farm, Easton Close
It’s extremely frustrating there isn’t a phone number to call to discuss the work that’s not being done.
The Emails when they get a response are extremely well deflected with the obvious help of AI intelligence. Exactly the same as the replys to the bad reviews on this website.
The estate is untidy and it needs addressing.
We are paying for something that’s not getting done to any kind of standard.
99% of the residents you talk to on the estate are unhappy with the upkeep, surely we can’t all have a incorrect opinion.
Please be aware of this company if they are instructed on your estate for site maintenance.
Davidson Homes should really question letting this company tender for there contracts!

Réponse de Meadfleet Ltd
Rising Costs - Poorer Service
Hill Top Melton Mowbray
I have been shocked by work or at times lack of it carried out by this company.
The rising costs continue to add further insult with no justification as to why they have increased the costs to us so rapidly. Especially when the estate looks the worst it has been in the 4 1/2 years it's been here.
For a company with 30 years experience I would really expect a great deal more.
Jonathan G

Réponse de Meadfleet Ltd
Non existent customer service
Hilltop Farm, Melton Mowbray
Beware of these “award winning” scammers!
Despite numerous requests, Meadfleet will not share detailed plans of what they are responsible for. There is zero transparency.
Service charges have increased 9% over the last 12 months, more than inflation. It is totally unjustified for the level of service we receive. The explanation for charges is ambiguous.
Their information is often inaccurate and incorrect. We receive letters concerning matters on other estates.
We were threatened with, and later charged for costs for removing fly tipping. Yet when Meadfleet fly tip themselves it’s called “biodiversity”. We’ve had 4 heatwaves this summer and this created a significant fire risk!
There are zero wild flower areas. All we have is an untidy mess of grass and thistles. There are numerous failed trees which just shows the level of care.
The customer service is non-existent. There is no telephone number to contact them (this is deliberate to avoid accountability). They often delay to respond, or simply ignore emails.
The residents have no option to go elsewhere since it’s written into the Deed of Covenant. There are penalties for not paying the service charges and this only rewards failure.
The Competition Markets Authority has recommended cessation of these “fleecehold” arrangements. Everyone needs to petition for change.

Réponse de Meadfleet Ltd
Awful value
Unnecessarily high charges. Charged for the removal of fly tipping, yet they have fly tipped themselves (greenwaste) on our local park under the guise of promoting biodiversity - it's untidy and attracts pests.
Park is also not the greenspace it was promised to be.
Big red flag if they are your maintenance company.
Hilltop Park, Melton Mowbray.

Réponse de Meadfleet Ltd
Mandy as always very helpful and…
Mandy as always very helpful and friendly and makes my life a lot easier - she is an absolute treasure so make sure she is treated that way !!!

Réponse de Meadfleet Ltd
The Bat Walk organised by Meadfleet on…
The Bat Walk organised by Meadfleet on Wyndham Park, Yeovil on 28th August was an excellent event. It was informative, well-structured, and highly engaging for all ages.
Special thanks to Grace, Paul, and Rob for their expertise and professionalism throughout the evening. Their knowledge and clear passion for the subject made the experience both educational and enjoyable. The additional touches, such as the goody bags with wildflower seeds, insect hotels, and bird feeders, were greatly appreciated.
It is very positive to see Meadfleet investing in community initiatives of this kind, and we are grateful for the opportunity to take part.
Thank you from the Wyndham Park Community Association

Réponse de Meadfleet Ltd
Helpful
Many Franklin from Meadfleet was very helpful and sorted out my query efficiently. Very grateful for making it so easy for me. Thankyou

Réponse de Meadfleet Ltd
I’ve had the pleasure of dealing with…
I’ve had the pleasure of dealing with Mandy, one of the support assistants at Meadfleet. They are always friendly, professional, and incredibly helpful. Mandy Franklin takes the time to listen, responds promptly, and ensures any queries are dealt with efficiently. His/her approachable manner and clear communication make the whole process stress-free. It’s rare to find someone so dedicated and supportive—thank you, Mandy, for consistently going above and beyond!
Regards,
Jeen Raj

Réponse de Meadfleet Ltd
Excellent service
Having contacted Meadfleets account team recently regarding some information I required, I was delighted with the service I received. Special thanks to Mandy in accounts who responded to my query and couldn't have been more helpful.

Réponse de Meadfleet Ltd
Poor maintenance of our site and next…
Poor maintenance of our site and next to no evidence of any work being carried out anywhere on the development.
Today we received a grovelling letter explaining all the things that Meadfleet do not have responsibility for but little explanation of what they are supposed to do. What are we paying for?
We had effective chafer grub treatment carried out on my property early in July and have had no grub damage, why wasn’t this done by Meadfleet?
Yes it has been a dry summer but there is no hosepipe ban in the Severn Trent region.
Lindhurst share a lot of the blame here but I would ask Meadfleet to visit sites managed by other companies to see the difference.
Today’s letter also complains that customers have given negative feedback: this is any consumers right.
The letter is being reported to the Property Ombudsman.

Réponse de Meadfleet Ltd
BE VERY WARY
Appalling company. Like most new estates nowadays maintaining the estate is the normal. Paying over £200 a year on a large estate you would think work would be done and carried out every few weeks . The people who are supposed to cut grass replace dead trees cut hedges and keep it all looking nice what a joke . Sitting in the vans for over an hr before starting work if you can call it that . A quick grass cutting and off They go . Dead trees no replaced hedges not cut even after the nesting season has gone light bulbs not replaced paths not kept in safe conditions the list goes on . Oh and don’t think a quick phone call will work as there isn’t a number to call just an email address so you can never speak to someone. At the end of the day it’s just a money making scheme if by a miracle if any work is done you get a nice bill on top of what you think is included. Be warned if you are thinking of buying a home with meadfleet as the maintenance company stay well clear they are an absolute disaster

Réponse de Meadfleet Ltd
It’s a terrible company
It’s a terrible company. Only sending invoices and chasing invoices of course, but no works gets done by them never. Impossible to get emails back or for them to take accountability for anything.

Réponse de Meadfleet Ltd
1 star feels generous!
Giving Meadfleet 1 star even feels generous at this stage. The only reason that we still pay our invoices is because we are legally required to. A fact that Meadfleet like to remind us residents of and use to their advantage whenever we dispute or query the invoice breakdowns.
We bought our first home on the Lindhurst Estate in 2021 and were excited by what we were promised. The reality has regrettably been very different and the estate has looked poor throughout this whole duration.
Poorly maintained green spaces, weeds galore and a general lack of care.
Multiple residents and a residents committee have consistently raised concerns regarding these standards, and are constantly dismissed by Meadfleet and their representatives. A new excuse is offered every time…
We saw a glimmer of hope last year when they subcontracted the work to a company called Weedfree. The estate started to look like what we were all promised, however despite disputes from the residents committee this contract was not renewed and was instead offered to a different contractor. This new contractor is as useless as the rest. Appreciate we have had a hot summer, but other new build developments local to us seem to still be well maintained and look presentable.
I’m sure this review will be met with yet more excuses, but enough is enough. Meadfleet need to take some accountability for the condition of our estate.

Réponse de Meadfleet Ltd
Poorly maintained estate.
Edit to respond to your reply: how can you justify blaming the summer when not a single persons front lawn looks as bad as the grassy areas on the estate? I am also not just referring to the weeds in the pavement cracks, they are also all over the grass, along with nettles and thorns that make it dangerous for children. I have been at home all summer and I can’t say I’ve seen anyone on the estate maintaining these areas and neither have the many neighbours that I’ve spoken to. The fact is you are providing us with an extremely subpar service and charging us premium prices for it. It is in your interest to resolve this as residents are getting more and more frustrated.
The grassy areas on the estate are very poorly maintained. There are weeds everywhere, and much of the grass is dry and patchy. In previous years we were told dry weather was to blame, but when a different landscaping contractor was looking after the estate, everything looked lovely and well kept. Sadly, the standard has gone drastically downhill since then, and it’s unclear what we’re actually paying for.

Réponse de Meadfleet Ltd
Take the money and do nothing.
This company are like the government. Force people to pay money for a service which is never done.
I have lived on the Lindhurst Estate for nearly 6 years and every year they come up with a new excuse why the green areas are not looked after and in the poor state they are.
If they where just a normal landscape gardening business they would not get paid or work from anyone.

Réponse de Meadfleet Ltd
Waste of money
Poor management. We spend more money on overheads than we do the work being carried out. We’re even being fleeced into paying two different bills because of where we live. It doesn’t make sense to pay one bill for the rest of the estate and another for a small patch of grass on the plot we live. Really feel as though we’re being conned out of money each time we get a bill through. They have an excuse for everything and will always pass things off as not being in their remit yet the bills we get aren’t cheap.

Réponse de Meadfleet Ltd
As magnificent as always best customer…
As magnificent as always best customer care.

Réponse de Meadfleet Ltd
Meadfleet - please make changes and stop lying
‘Maintenance’ of the Lindhurst estate in Mansfield is non-existent and it’s laughable seeing Meadfleet respond to other reviews who publicly out them for not attending the site, by stating that they ‘attend weekly’. Many of us work from home every day and can honestly say this is a lie - if it is ‘recorded on an app’ then your staff are falsifying these records. Many of us have clear views of the green spaces you are contractually obliged to maintain so will not be told that we cannot see or have missed them. Unless all they are doing is driving round the estate and then leaving. There is zero maintenance of any suitable standard, dangers to residents abd children from nettles/thistles/overgrown weeds, the honest reviews on here are being reported as ‘defamatory’ in attempt to remove them, and Meadfleet’s replies are substandard and not true.
Meadfleet - instead of wasting your time trying to cover yourselves and reply to the residents who are frankly fed up of paying a substantial fee for inadequate services, please try and make a change to the way your contractors work. We deserve to live in an area which we were promised.

Réponse de Meadfleet Ltd
Waste of time and money!
We live on the estate managed by Meadfleet and all I can say it’s horrendous we pay premium prices for nothing. The whole estate looks ran down and like no one is looking after it. When questioned about it always coming up with an excuse to why it is and no actually saving the problem .
I would stay away from the company!

Réponse de Meadfleet Ltd
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