What can I say. After years of battling with an overgrown area on a new build development and I was put in touch with a manager, Kyle Chaplin. This man is worth his weight in gold! After raising t... Voir plus
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Lisez les avis des autres
Speedy response from Kyle Chaplin acknowledging my concerns and taking action for these to be addressed. Contractors were appointed and fence repaired. Issues with life ring ( kids vandalism) will... Voir plus
L'entreprise a répondu
Sean, who I have been in contact with throughout my contact with Meadfleet has been professional, quick to reply and polite. I am very pleased as these days not all after sales departments are that go... Voir plus
L'entreprise a répondu
There needs to be a system for people living abroad to get email notifications of any bills. The mail (paper) system is antiquated. I had to pay over 2,000 pounds for past debt as I did not receive m... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Established in 1995, Meadfleet are an award-winning management company appointed by major local authorities, housing developers and land assemblers to manage public open space on housing developments throughout England and Wales. With a portfolio of more than 40,000 properties across over 320 developments, all with a variety of requirements that include biodiverse species habitat, woodlands, wildflower meadows, play equipment, complex sustainable urban drainage systems, street lighting, grass care and shrubbery, Meadfleet are the professional and sustainable solution to open space management.
Coordonnées de contact
2 Meadway Court, Meadway Technology Park, Rutherford Close, SG12EF, Stevenage, Royaume-Uni
- customercare@meadfleet.co.uk
- www.meadfleet.co.uk
3,9
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Overpayment of service charge
I queried my recent maintenance invoice as I had been paying by standing order for 8 months
It took a little while to receive a reply and I was pleased to hear that I had overpaid. I was given a few options & chose to receive a partial refund.
3 stars given as I feel Meadfleet should have already been aware of my standing order and I am still awaiting my refund.
Despite this, communication with the team was prompt, professional, courteous & efficient.
10 septembre 2025
Avis spontané
Réponse de Meadfleet Ltd
Hi Della
Thank you so much for your review.
Whilst we do understand your frustration regarding your standing order payments, our Accounts Team do try to confirm that when setting up a payment plan, that our residents compare the amount that is being paid on a monthly basis, to the total of the invoice to ensure that you do not over pay or under pay following the issuing of our charges. However, we are happy to issue refunds when these do slip through the net.
We have checked with our Team to see why you are still waiting for your refund, but unfortunately, the name from your review does not bring up any correspondence for the Team to check against. Therefore could we please ask that you contact our Accounts Team at Creditcontrol@meadfleet.co.uk with your property address, so that they can confirm when you are to receive your refund.
Thank you so much for your great feedback and we will ensure that this is also passed onto the Team.
Take Care
The Meadfleet Team
Great customer service
Very polite and transparent giving me options and support with my first billing. The grounds keepers do a great job of maintaining all the green spaces
1 septembre 2025
Avis spontané
Réponse de Meadfleet Ltd
Hi Susan
Thank you so much for your review, it is great to hear your feedback.
We will pass on your comments to all of our Teams, who really appreciate your acknowledgement of their hard work for our customers.
Take Care
The Meadfleet Team
Good follow up to online request.
Good follow up to online request.
Turnover time could be quicker. Cannot speak to anyone right away, have to wait for a callback or an email response.
23 septembre 2025
Avis spontané
Réponse de Meadfleet Ltd
Hi
Thank you so much or taking the time to leave us review.
We really appreciate your feedback, which helps us to improve on the service that we deliver to our customers.
Our turnaround time is normally 2 days, and if you request a call back, we will always try to ensure that this is done as soon as we are able. Should you require an urgent response, we are happy to expedite this if required.
Once again, thank you for your feedback, we do appreciate it.
Take Care
The Meadfleet Team
Bad managment of over 500 houses in Manafield
Meadfleet have given a terrible service at our estate in Mansfield for over 5 years.
They have never given a good service.
They do not reply to concerns and then do Not Respond to criticism of the quality of work. Many in the estate have written to complain but get no reply from management.
22 septembre 2025
Avis spontané
Réponse de Meadfleet Ltd
Hi Phillip
Thank you for taking the time to leave us a review, and we are really sorry to hear that you are not happy with our services.
Meadfleet are working very hard to ensure that residents on your development are aware of the areas that we maintain, and those that are still covered by the Lindhurst Group, which do include roads, lighting and play areas.
We have issued a letter to the development to try to bring clarity to the issues that residents have raised, which do include chafer grubs and weather issues.
We are also working with the Liaison Group on the development to address any concerns, which we hope will develop into a positive working relationship moving forward for all parties.
We would like to say that we really do appreciate your feedback, even though it is disappointing when things do not go well. Your reviews assist us in helping us to identify issues and work hard to address these concerns.
Take Care and thank you for your feedback.
The Meadfleet Team
Extremely Professional
Natalie was extremely professional when dealing with my enquiry and provide me with all the information I required in a timely manner.
17 septembre 2025
Avis spontané
Réponse de Meadfleet Ltd
Hi Keely
Thank you so much for your review for Natalie in our Legal Team.
Your feedback is important to us and Natalie will really appreciate that you took the time to leave her a review.
Take Care
The Meadfleet Team
5STARS?
How does this company has so many 5-star ratings. It must be a scam. They’re useless.
7 septembre 2025
Avis spontané
Réponse de Meadfleet Ltd
Hi Freshcakes
Thank you so much for your review.
Unfortunately, Freshcakes is not a name that we can find on our system and therefore we cannot address any concerns that you may have.
Please do not hesitate to contact our Customer Care Team with your contact details and they will be able to assist with any concerns that you may have.
Please be assured that our staff work extremely hard here at Meadfleet and this shows in the reviews that they receive and are very proud of.
The Meadfleet Team
SHOCKING!
This company is absolutely shocking!
I would strongly advise avoiding them at all costs. They are supposed to be an award-winning company, but my experience has been completely different. It was a complete waste of money.
8 septembre 2025
Avis spontané
Réponse de Meadfleet Ltd
Hi Yan
Thank you for your review, although we are disappointed that we cannot unfortunately identify you from your review name and address your concerns personally.
If you would like to contact our Customer Care Team, I am sure that they will be able to assist you with any concerns that you may have.
We can confirm that we are indeed an Award Winning Company, which we are very proud of.
If you could confirm to our Customer Care Team why you are unhappy with the experience that you have received from Meadfleet, we would like the opportunity to try to put this right for you.
Take Care
The Meadfleet Team
AVOID MEADFLEET
This company is absolutely awful and arrogant. They’ve received numerous complaints from the same development, yet they persist in claiming everything is neat and tidy. Even the MD insists on this, but he obviously hasn’t visited the development in person because it’s far from neat and tidy. Weeds are everywhere, and the so-called ‘Meadow Land’ is now at least 60%. He doesn’t even have the courage to put his email on the letter. Do we really have to remind him that ‘neat and tidy’ is in their contract.
Apparently, there’s also some fly tipping. I walk my dog around the development, and the only fly tipping I can find is by Meadfleet’s contractors. They’ve dumped all the grass cuttings around the edge of the park, claiming it’s good for the insects. What a joke! They work harder at doing nothing than actually doing the job we pay them for.
They claim it’s all done to the approved plan, but who approved this plan it certainly wasn’t the residents because this plan was never shown to them at any point during their conveyance and completion. So, that would mean an incomplete contract, which is invalid.
Any decent company would try to make their customers happy, but they just fight with them.
17 septembre 2025
Avis spontané
Réponse de Meadfleet Ltd
Hi LT
Thank you so much for your review and we are sorry that you are unhappy.
The letter that was issued to residents on the development was to give clarity regarding the areas that fall within our remit and how they are to be maintained. If you have any concerns with the letter, please do not hesitate to contact our Customer Care Team, or your Regional Manager.
The fly tipping was fully documented by your Regional Manager, and was not in relation to any green waste, but was actually large items that had to be removed. However, as we have confirmed to all residents, this time we will remove that charge from your invoice as a gesture of goodwill
The "approved plan", is not approved by residents or Meadfleet, it is the Planning Department at the Local Authority that will approve this at the development stage, with the developers, and dictates how the site is laid out, what is planted and how it should be maintained.
Please be assured that Meadfleet's aim is to work with the residents and listen to their concerns and to address them within the planning conditions, so that we can work towards residents satisfaction.
If you do wish to contact our Customer Care Team, they will be happy to assist you.
Take Care
The Meadfleet Team
I'm not impressed by Meadfleet as a…
I'm not impressed by Meadfleet as a company. The bills we receive aren’t clear (there is very little detail), so it’s difficult to know exactly what we’re paying for. Costs keep increasing above inflation, yet there’s no clear explanation for why this is happening.
There’s also a lack of transparency around their services and the contract. For instance, Meadfleet hasn’t provided a proper map of the area they actually manage. This has caused confusion, especially as we were originally given a different map by Davidson’s Homes. Shouldn't something like this be readably available for all residents who are paying for the service?
For a company managing estates, I would expect a much higher standard. If I was paying for any other service in any other sector, I would expect to know what I was paying for. Residents invest a lot in their homes and already pay a sizeable fee, so clarity and accountability should be the minimum standard. Hill Top estate.
15 septembre 2025
Avis spontané
Réponse de Meadfleet Ltd
Hi Rick
Thank you for your review.
The invoices that we issue have a summary of the charges that have been raised within that 6 month period, on the rear of the invoice. That will include the routine maintenance that is the same charge each month, along with any additional works that have been carried out within that 6 month period. Our Regional Manager is always on hand should you wish any further information on the works that have been carried out also.
We can confirm that in the last 5 years when inflation costs have increased by over 38%, we have been mindful to keep the maintenance and overhead increases to less than 26% in the same period.
When you purchased your property, you would have been issued with a plan of the areas that Meadfleet were going to be maintaining, contained within your Deed of Covenant, but should you require a further copy, our Customer Care Team are more than happy to send this out to you.
Please do not hesitate to contact our Accounts Team would will be happy to discuss any concerns that you have with the charges for the development, which as we have confirmed, is listed on the back of your invoice.
Take Care
The Meadfleet Team
Meadfleet responded to my query in a…
Meadfleet responded to my query in a timely courteous and detailed manner.
4 septembre 2025
Avis spontané
Réponse de Meadfleet Ltd
Hi Barry
Thank you for your review.
It is great to hear that you were happy with the service that you received from Meadfleet.
We will pass on your great feedback to the Team.
Take Care
The Meadfleet Team
Mandy was very helpful and clear in her…
Mandy was very helpful and clear in her response
12 septembre 2025
Avis spontané
Réponse de Meadfleet Ltd
Hi
Thank you for taking the time to leave a review of the service that you received from Mandy, she will really appreciate the feedback, as do we all here at Meadfleet.
Take Care
The Meadfleet Team
Excellent thoughtfulness from customer…
Excellent thoughtfulness from customer service
3 septembre 2025
Avis spontané
Réponse de Meadfleet Ltd
Hi Geraldine
Thank you so much for your review, it is really appreciated here at Meadfleet by all of our Teams.
Take Care
The Meadfleet Team
Further to your response to my review.
Further to your response to my review.
It’s very convenient that you state ‘persons unknown’ fly tipping the large amount of grass cuttings where you accused resident sod doing so - and impossibility with the sheer amount that was left …. This was down to your own contractors however you felt the need to issue a letter accusing residents instead. Very poor on your side.
13 septembre 2025
Avis spontané
Réponse de Meadfleet Ltd
Hi Ross
Thank you once again for your review.
Unfortunately, the fly tipping was not down to our contractors, it was actually large boulders, wooden posts and large plastic items that were left. However, as we have stated to all residents, as a gesture of goodwill on this occasion, we will credit this on your next invoice.
Take Care
The Meadfleet Team
I am happy with the services and…
I am happy with the services and support. The open space team visit regularly and does a great job of looking after the open space
8 septembre 2025
Avis spontané
Réponse de Meadfleet Ltd
Hi Lena
Thank you for taking the time to leave us such a nice review.
We will pass your feedback onto the Teams here at Meadfleet, who really appreciate your support for their hard work!
Take Care
The Meadfleet Team
Rising costs
Having lived at hill top for over 4 years, I am fully aware of the condition of the common land & its upkeep. The work carried out has by the contractors has become more & more shabby & the charges have gone up every year, 9% this year. Add to that the fly tipping charge , which Meadfleet initiated & no redress , then I feel something needs to change. A good reputation, is easy to lose
10 septembre 2025
Avis spontané
Réponse de Meadfleet Ltd
Hi Bryan
Thank you for your review, although we are sorry that you are unhappy.
We are working hard to address any issues that residents may have and we are in the process of issuing a letter to all residents on their concerns. This will also include an update on the fly tipping issue that you have faced.
Please bear with us whilst this in progress and we will be in touch shortly.
Take Care
The Meadfleet Team
Thank you to Meadfleet
Thank you to Meadfleet for your active interest and incredible support for our event. Your quick approval to use the space, along with your generous donation and raffle prize, was an outstanding contribution.
10 septembre 2025
Avis spontané
Réponse de Meadfleet Ltd
Hi Debra
Thank you so much for taking the time to leave us such a great review.
Your feedback is really appreciated by all the Teams here at Meadfleet. We look forward to working with you again.
Take Care
The Meadfleet Team
WISH I HAD KNOW THIS BEFORE I SIGNED MY CONTRACT.
Meadfleet is employed by our residents to maintain the public areas around our development. But unfortunately they take our money to just cut the grass and fill in some cracks in the ground even that is done as quickly as possible and cuttings are dumped in a corner.
Residents complaints have been largely ignored or deflected in order to protect individuals in the company. This must be a systemic problem within the company because they get away with it over and over. I can’t work out if it’s bad communication in their offices or is it our site representative because other sites that have a different representative do not seem to have the same issues. Something is very wrong.
I’m also very suspicious about their 5 star reviews on this platform, because in my 4 years of dealing with them they have do everything they can, to do as little as possible and then increase charges.
So....if you are considering buying a house on a development that's public areas are maintained by Meadfleet....think again.
You will regret it!
Thank you for your reply.
Firstly plans merely highlight tree positions and areas of grass that are or not cut, mostly not cut. Not all plans were provided to solicitors during property conveyancing (incomplete contract).
Also, the fact that they get so many one star reviews from people on the same development tells you something is very wrong but they still maintain there is nothing wrong. There clearly is a big problem but they refuse to acknowledge it. Any decent company would at least make an effort to put things right but Meadfleet are just too arrogant.
9 septembre 2025
Avis spontané
Réponse de Meadfleet Ltd
Hi L J
Thank you for your review, however we are disappointed that you are still unhappy with our services, even though you have been fully updated as to our brief on the development.
We understand that you have been in contact with our Team, who have supplied you with the information that you have requested, along with the landscape plans that we work to, supplied to us by the developer at handover, and as dictated by the planning department. We are therefore at a loss as to what further information you require.
As we have noted, Meadfleet have to abide by the planning and landscaping plans for the development. Unfortunately, whilst the development is still in the selling stage, the public open space is maintained to a different specification, for aesthetic reasons.
We do wish to confirm that our 5 star reviews are obtained across all Teams here at Meadfleet, and are submitted for the hard work and dedication that our employees give to our customers, so we think that they are very well deserved.
Take Care
The Meadfleet Team
Frustrated and disappointed residents of Hilltop Park
We the residents of Hilltop park are clearly frustrated and disappointed having been sold a five star marketing dream via Davidson Homes, and on completion of such development, discharged their responsibilities and outsourced the site maintenance to Meadfleet and it is felt that here lies the main problems as although each home owner has signed a covenant toward ongoing outdoor maintenance services, the legal framework in which this is set is heavily weighted in favour of the contracts firm in question and doesn’t highlight anywhere legally the fair relationship transaction between resident charges (payments) and what specific services (grass cutting/hedge trimming etc) or such cycle of works we are supposed to receive for our monies. This document doesn’t breakdown such expectations and there is nil accountability which has resulted in the dissatisfaction (80%) of the residents living within the estate. As a result of this, it is felt that both Davidsons and now Meadfleet are potentially in breach of contract due to lack of transparency and if communications don’t improve drastically, then I would recommend the residents go public and demand a formal investigation into what’s perceived as an unfair and illegal practice, especially as this has us technically held over a barrel if you don’t comply, [without any form of redress] then a charge can be legally put on individual deeds which would then ultimately impact on one’s ability to sell your bought home [which you own, because your tied in unfairly towards paying for an open space which in reality should be done via local authority as we all pay council taxes] because you personally disagree with the way it’s managed and to add insult to injury, affords the outside public - not living on the estate to enjoy our paid for, open space facility, leaving their rubbish, dog trash, fly tipping etc and yet we the residents, end up being accused, penalised and charged for added maintenance fees without any such redress - scandalous state of affairs and now the residents of Hill top park should unite, speak out and challenge these unfair practices. For the record, this matter has never been about us not paying - it’s about a contract and services being delivered fairly to the satisfaction of its invested residents. Come on Meadfleet, please address and resolve this issue out. 😩
9 septembre 2025
Avis spontané
Réponse de Meadfleet Ltd
Hi Paul
Thank you for your review.
We are sorry that you are disappointed and we really want to address this situation with the residents.
We are in the process of sending a letter to all residents to outline our involvement on the development and what is expected of us in respect of the planning obligations and landscape documents.
We hope that this will bring clarity to all parties and help us to move forward with a good working relationship with the residents on the development.
We thank you for bringing your concerns to us and you will receive the letter from us shortly.
Take Care
The Meadfleet Team
Hilltop, Melton Mowbray
A list of issue that date back since being appointed by Davidson homes
1, Standard of work/ evidence of works being billed for.
2, customer relationship.
3, lack of engagement from site management.
4, Threatening letter to residents.
5, Increase in costs above inflation without engagement/ prior approval
6, Making formal agreement but not fulfilling.
7, Confusion on agreement.
8, Deviating from contractural agreements.
9 septembre 2025
Avis spontané
Réponse de Meadfleet Ltd
Hi Paul
Thank you so much for your review, but we are sad that you are unhappy with our service.
Having spoken to your Regional Manager, it is clear that Meadfleet are working to the agreed landscape and planning documents, as we should be. However, whilst the development is still within the period of selling homes, it will obviously be maintained to a different standard. However, once it has been handed over, we have to abide by the planning documents.
Your Regional Manager is always happy to assist with any concerns that you or any resident on the development may have, as are any of the Administration Teams at Head Office. Our Customer Care Team are on hand to deal with any enquires or concerns also.
Meadfleet issue invoices twice yearly in arrears for the periods February to July and August to January. These invoices come with a 28 day payment term. Following the expiry of the 28 days, a reminder will be sent to our customers. There then follow a number of statements, with the letter regarding late fees being a last resort after approximately 5 weeks following the issue of the invoice and non payment of any charges. We do not agree that these are in anyway "threatening".
In the last 5 years when inflation increased costs by over 38%, Meadfleet have been mindful to try and keep the maintenance and overhead cost increases to less than 26% in the same period.
The agreement that we have with the developer is to maintain the development as per planning, which is exactly what our Operations Team and the Contractor are carrying out, following the landscape plans that we are issued with at handover.
We do not agree that we have deviated from our contractual agreement. The routine maintenance is charged at a set price with the contractor, and only additional works are charged over and above the routine maintenance charge.
Our only aim is to maintain your development as planning demands, and we are in the process of issuing a letter to all residents on the development to address any confusion that they may have and to bring this matter to a satisfactory conclusion for both the residents and Meadfleet.
Take Care
The Meadfleet Team
Meadfleet poor service
Meadfleet are nothing but a money making scam. The do very little on our estate Hilltop Melton Mowbray, the grass is cut as are the weeds, the waste is then dumped in a heap in the name of bio diversity. The thistles shed their seeds and create mayhem if you are a keen gardener, you end up with thistles in your lawn and planting areas, it just makes more work due to their lack of care.
There are weeds around the balancing pond and these just get worse the bottom is never cut, by Meadfleet contractor but was by Davidsons when they were in charge of the site. The verges look awful and unkept. I’m sure Davidsons would be happy how a flagship estate looks under Meadfleets control.
The management team for this estate seems not to care and fob people off if they raise concerns. They send lots of newsletters with the bills that contain lots of spin telling us how wonderful they are, sadly not in our eyes. I’m sure that the accrediting bodies they are a member of would be horrified at the poor service we get.
Meadfleet seem to charge what they want and raise bills way higher than inflation, we have been charged for work that was poor at best and another company came and put it right a few weeks later. We are charged for public liability insurance, management play inspections, a private company to inspect the play areas again every two months, why the monthly management inspections?
We have been charged for removal of waste that was put there by their own gardeners. I have photos to show this, the pile of grass and weed cuttings is a fire risk and unsightly and smelly.
When the builders finished the site there was cut trees and other waste left that we have been accused of fly tipping by a letter that all residents have received and told we would be fined to clear it up.
Personally I would like them to go and its like we are just a cash cows on this estate filling there coffers.
8 septembre 2025
Avis spontané
Réponse de Meadfleet Ltd
Hi Mark
Thank you for your review, although it is disappointing to note that you are unhappy.
As we have explained to residents, Meadfleet are maintaining the Hilltop development as the planning and landscape documents dictate, as any management company appointed would have to do.
We have spoken to the Regional Manager for your development who has confirmed that we are following good horticultural and ecological practice in the maintenance of your development, and we are really sorry that you are unhappy with this practice.
When a development is still in the selling stages, it will be maintained to a different regime, which I am sure you can understand, but when taken into management, we have to abide by what planning dictates and therefore it will be maintained as per the landscape drawings, that we are provided by the developer at handover.
Meadfleet's contractors work to an agreed contract price, which is what you will see on the breakdown of your invoice. Any works over and above that contract, will be noted as "additional works" and will be charged as such.
Our Regional Managers are training in the visual inspection of play areas for health and safety, and they will carry out an inspection on each visit. I am sure that you can understand the reasons for these inspections on equipment that is used by children. We also have an independent company to carry out further inspections, which is a more technical inspection on the condition of the equipment, to ensure that it is safe to use for all.
The waste that was charged for was not put their by our contractors. It was fly tipped by persons unknown and therefore as we cannot identify the person(s), it is an additional charge to residents. However, we are in the process of sending a letter to all residents which will clarify points raised by customers, and the fly tipping issue will be address within this correspondence.
Our only aim is to maintain your development as planning demands, but we also would like for residents to by happy with the maintenance. We hope that our forthcoming correspondence will address this and rest assured that we will be taking all comments from the residents into account so that we can bring this matter to a satisfactory conclusion for all.
Take Care
The Meadfleet Team
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